We booked a tour that got rearranged due to weather in Sicily. Michele was very helpful in…read morearranging an alternative day trip private tour that included Tauramina and Castamola. Sam was our tour guide. He was an amazing and knowledgeable young man that made us feel like special guests in his local town. Grateful for his knowledge and time he spent with us. Would definitely recommend Sicily4You!

Worst customer service ever. They pick and choose to whom they want to give a refund. Our cruise…read morehad a last-minute port change the day before we were supposed to dock in Messina. I canceled the excursion first and then contacted Viator because I could not contact the tour operator. I found out after the fact I had to contact the tour operator first before canceling. I tried contacting tour operator on numerous occasions before the excursion but didn't get a response. So I always contacted Viator (third party company whom I booked the excursion with). My SIL who was on the same excursion was refunded and told them I was with them. They still would not refund me but they did refund her. We were on the same excursion and had to cancel for the same reason. Difference is she waited to cancel until she talked to them. My bad on that. They should treat the customers the same way. Especially when my SIL explained the situation and told them I was with her.