Solihull. I asked for assistance finding an item. The member of staff at the till told me, if it wasn't on the shelf they didn't have it. I asked if they could find out if another store had that item and they said "no". I asked another member of staff to help me find an item and he rolled his eyes when I asked him if he could take me to it. I drove to Stratford-on-Avon where a member of staff was very helpful. He looked it up on the system & apparently Solihull did in fact have numerous hooks and so did Evesham. So I drove to Evesham this evening & bought them as time was of the essence. Solihull needs to train its staff in customer service and IT! read more

I do try a little home decorating myself every now and again, although less since a shelf I put up fell off a few days later! I do like having a wander around B&Q though and have more than once gone in with something and asked them to color match it with their paint. They did come close to it both times so would recommend this to others. The garden centre section usually has some great priced plants, pots and trees in so that to is always worth a quick look. The staff really do go the extra mile to, I am not the most clued up on things I need for around the house - how to get gloss paint off the brick walls!! The people I have asked have always helped and never judged!!! read more

Over 60's can join the diamond club in store and this entitles you to 10% off all purchases made on a Wednesday. Needless to say since turning 60 I now only visit b and q on a Wednesday to take advantage of this saving. I think the staff are amazing I can not praise them enough as they are so willing to spend time helping and offering advise to me when ever I have asked for it and there are always a lot of staff in the store to help. The shop is in Sears Retail Park in Shirley and has many car parking spaces read more

Went all the way there today to buy a lawnmower, only went because it said on website they were available at this branch. When I got there there wasn't any on the shelf,so they checked on the system and said there was 14 in stock. When someone came to help just said they were all sold out! So why am I seeing twice there in stock to be told there isn't any fuming read more

Not that impressed with B&Q in the retail park would go to homebase instead everytime. The staff seem rude and don't want to help, also the range of items does not seem as good as homebase. The layout isnt obvious or explained and you have to quite often trapse up and down the aisles to find what your looking for without the help of the staff (quite often to find they dont stock what you need!) I agree they do do and over 60 scheme which is probably good but to those under 60 i would not personaly recomend it. sorry but just been honest! read more

Very large B&Q but we tended to use the Homebase instead even though it was a bit more expensive. Not a very pleasant shopping experience although it normally had what you needed if you can find it or find a member of staff who can help you! read more

B& Q is always good prices and good value. The staff are very informative and helpful when you're not quite sure what it is you need to fix the toilet! The garden centre is worth a look too, as you can pick up some bargains. read more

So I popped into this store to purchase some Paint Stripper. I had some Painters and Decorators in my house who were waiting on this item so that they could complete their job. To my surprise the store assisstant asked me to provide ID, in order to purchase the paint stripper! Apparently 'something has flagged up on the system' he then called over another female assisstant who also asked me for ID. I was baffled at this point and asked them why?! To which they replied 'it says so on the system' I was disgusted at the service. I didn't have any ID with me as I was just visiting B&Q. I didn't realise visiting B&Q required you to carry/provide ID. Ofcourse I had to leave the Paint Stripper as I had no ID. I also had some poly filler in my hand which I wanted but dared not to purchase just incase they needed to see my ID for that too! Appalling customer service! Really disappointed! I would have appreciated an apology but oh well! read more