We thought they were great. were super pleased. Couple of years down track there's what looks like a large smudge on one big panel of glass - we had our whole upper floor reglazed by B & M - over $23 K
It's the gas between the panes - so something to do with installation.
Phoned the person we dealt with - who was super friendly at the time. This time he was really off handed - I'd say to the point of downright rude and dismissive. He told me to take a photo and send it. He couldn't do anything till after Xmas but would read the email. Couldn't get back to me. I inquired about the warranty period. He said he didn't know what the warranty was. He'd have to ask someone - seriously?? I asked if he could inquire please and get back about that before Xmas. Answer a flat, "No" There was no, "I'm sorry - I'm snowed under, but I will get back and we will look after you if you are in warranty period".
NOTHING like that. Zilcho customer friendliness. Have recommended B & M, Unley to at least 6 people, one couple who followed up and used B & M. I've warned them off recommending to anyone.
Will see what happens. Not confident at all. Different to John Pullman - fencing today - his response to a problem "Of course I'll come". read more