I do not recommend working with Bill and B&G Remodeling. Google reviews do not reflect my experience, however, Yelp and Angie's (List) will reflect similar situations. My husband and I hired B&G Remodeling to complete multiple projects on our main floor. The project included multiple tasks but focused on moving an electrical outlet, patching drywall, installing doors and trim, as well as adding a backsplash in the kitchen.
The electrical and drywall turned out fine. The doors and trim look ok, there are multiple areas where gaps are excessively filled in with calk to cover misscuts. Additionally, when Bill first provided a quote he said the team would calk and fill all the nails holes across the doors and trim but by the end of the project Bill refused to fill them stating that is the job of a painter.
The entire process of the kitchen backsplash was a mess. By the end of the second day of work half the backsplash had been completed. Tiles looked like they were going to fall off the wall. Tile spacing was extremely inconsistent, some were so close there was no room for grout while other areas had gaps that were very large. Tiles were installed cracked or chipped. Bill was informed the results were unacceptable and needed to be corrected. Bill decided to remove the worst tiles from the backsplash and try to re-lay new tiles to correct the issues, that did not work. Bill assured us multiple times after this he would be able to fix it all and provide a professional finished product. We allowed him to continue the work under the understanding that it would be a good finished product. At the end of the last day of work once we paid Bill in full, we were then forced to clean our home for hours because of the state they left our home. Upon cleaning up the mess that was left in our kitchen and fully inspecting the work, we canceled the final check. My husband and I were absolutely shocked by how terrible the final product of the backsplash turned out. We contacted Bill and informed him, he did return to hear us out. Bill's comments on his own work when he arrived was "It was not THAT bad and he had seen worse". Bill then brought up to us that his company had all rights to redo the work, he again stated he could provide a professional finished product. Over the course of getting the backsplash re-installed (completely ripping down the first attempt including drywall) my husband and I regularly had to check the team's work and ensure they were doing a good job, essentially having to babysit our contractor. The backsplash was completed but there are still areas that don't look like a professional did them. At this point we were paying him to leave our home and to not have to deal with him further.
At multiple points through the project Bill told me (a woman) how lucky I was that he was not yelling at me or further fighting me when I raised concerns on different issues. At one point when I commented on issues Bill told me to have more leniency and be aware the team could not install everything perfectly. When my husband commented on the same issues Bill told him he would get them corrected immediately. By the time the crew had come back to rip down and re-install the backsplash I did not feel comfortable being alone with Bill and my husband needed to stay home from work.
Additionally, we were provided a quote and by the end of the project Bill provided a bill that was nearly $3K over the number we originally agreed on. Not once was a change order brought to us and we never sat down to agree on such a price discrepancy. Bill brought up the fact that he had run into some speed bumps moving an electrical outlet, and took a simple comment of " Do what you need to do" as an all access pass to charge whatever he wanted to proceed. This and many more reasons are why we would not recommend working with this company.
In the review photos the all white tiles are the ultimate final backsplash product. read more