I really want to support women owned/black owned businesses so typically if I have a good…read moreexperience I'll write a good review; if an experience does not meet my expectation I just notify the owner and won't return. A poor review from me is rare. That said, had I seen the previous negative review prior to choosing the company I may have proceeded differently. I originally put in an inquiry for a deep cleaning through the project feature on Yelp. I was contacted by Sherri, the mother of the owner who informed me she helps her daughter with scheduling. I explained that I needed a deep cleaning prior to a move in. She asked questions about the size of my home and specifics that should be done. She initially quoted $350 which I knew was too low for the size of the home and scope of the project. I asked if they wanted to schedule a walk through for estimate and she said that wasn't necessary. I told her that I wanted to pay a fair price for the task and told her that I would send pics of the house for reference of the size and condition. I sent a number of pictures and indicated problem areas such as the kitchen floor, dirty windows and Dusty blinds throughout. I was informed that given the specifics of the "chore list" and the request for interior Windows the fee would be $650, to which I agreed. Destiny and Christi (the owner) arrived on the designated Saturday morning a few minutes late due to an understandable bridge lift delay. The cleaning products and equipment they had seemed minimal and of low quality. They explained that they forgot to pack any gloves and were running to late to pick any up on the way. I offered gloves and showed them a pantry equipped with cleaning supplies and told them they were welcome to use anything in the closet to include any of the snacks, water, red bull, as all the items were purchased specifically for people helping in the home. I gave a walk through of the house and told them that I'm available for any questions or comments. The ladies were friendly and got to work. Unfortunately, even after 5.5 hours of cleaning, none of the areas appeared well cleaned. Wiping of surfaces seemed to just smear on clear or shiny surfaces. Blinds received a cursory brush with the swifter duster but needed an actual wet wipe given they did not appear to have been cleaned for quite some time. I was surprised to see them work ungloved in the toilet and mopping with a basic bucket (no wheels) and what appeared to be a dollar store quality mop being squeezed by hand back in between dunking back into the dirty mop water. The mop water was not changed at any point, just dumped at the end. I pointed out that the interior stove and window was still filthy and the young lady explained she did her best by wiping with Windex and a rag. They did not have oven cleaner or know of other products to clean oven interiors. Here's where things really went left...At about 4pm Sherri (the mother of the owner) called me and said she was unable to get in contact with the young ladies. I informed her they were still at my home and I could have them call her. Sherri went on to say that the ladies missed their 2 other afternoon appointments "trying to clean my home" so I would need to pay more. I replied that I would be paying the agreed upon price that I received in advance in writing and that if there was an issue with that price it should have been discussed with me during the walk through or at whatever time they realized they could not fulfill the agreed upon contract. Sherri became upset, loudly talking over me, and told me that the "girls are young and don't know those things" and that because they chose to not show up to their other appointments it's only fair that I pay them more. Mind you, Christi-the owner, is inside my house and has not said one word about the job being over time. Not sure who schedules 2 inexperienced young ladies to do a "deep clean" of a 2800sq ft. home with 4 bathrooms with 2.5 hours as the alotted time. Sherri informed me that if I wasn't going to pay more the cleaners needed to leave, which was fine since the majority of it needed to be redone anyway. I paid the agreed upon amount and the following day invited Sherri the opportunity to come do a walk through of the home and smell the dirty mop smell that was now overwhelming, prior to my review. She declined and said that I was told they "don't specialize in windows" and that my comments about the work were "harassment." (Side note: their page indicates interior window cleaning as a specific service offered). This company may be ok if you have a need for very basic vacuuming or light dusting (that you don't want wiped free of dust). They did a nice job cleaning the tubs and toilets (credit where I can give it) but the bathroom floors were not thoroughly swept or mopped in any corners or areas behind toilet, or under claw foot tub. I'm including a few pics that I have already shared with the company.

I am getting my unit ready for renting out. The cleaning crew did a great job for a reasonable…read moreprice! Prior to their cleaning there was wood dust everywhere. After they finished the dust was gone and the place is ready for a renter to move in. I would recommend them to anybody looking for a great deep cleaning.

I have had Jamestown made for the past two years and can't say enough about that courteous and…read moreexcellent service always arriving on time and they are locally owned business I highly recommend them If you have ever experienced the large national franchises you'll be able to much greater appreciate the small locally owned business in their personal service

When the cleaning lady did not show up, I called and was told "oh we are under new managements and…read morewe don't do any cleaning with a fee under $70.00." Sad to hear if your fee is below $70.00, you just are not worth their time, and without any notice. Be careful if they decide to drop customers with a fee under $100.00, you will also not be worth their time. Not to mention reducing job opportunities. The one star is because you have to make a rating it needs to be minus star!!

I just used this business today. The team was professional, timely, and a great value compared to…read moreother estimates I received. The owner communicated very clearly about the process, drying times, etc. He was very honest about the results I could expect, especially with some challenging spots. I am very happy with the outcome and would use this business again without hesitation.

Ross and his crew do an amazing job! They're thorough, respectful, and have gotten stains out that…read moreI thought were impossible to fix.

I spoke to them. They agreed to do the work on the date indicted. Then I kept calling and calling…read moreand calling. Due to them not getting back to me about a price. Finally I said. "Look, if you're not going to do it. At the very least let me know. ". I got a call back after that. She was out of state. Luckily, English Maids stepped in at the last minute. Their communication was clear. And kind. Due to me being very stressed to get a lot of construction dust cleaned before my husband returned from a long trip. Mistakes happen I get that. And these guys had good reviews. That's why I called them in the first place. But won't ever try again. You can't agree to do the work then let someone down at the last minute. Especially when they try and try to contact you and leave multiple messages.

Wonderful business! Military spouse owned that gives excellent service. We called with a last…read moreminute inquiry. Not only did they accommodate our needs but they did so with little notice. They were very polite and worked around the movers and our schedule to clean our home for move out. Their prices are really reasonable plus they also steam floors which saved us a carpet cleaner expense. If you're looking for professional cleaners who are willing to work around your schedule, this is the company to use.

Mike with One Stop finished cleaning our carpets earlier today. Was on time, professional, honored…read morethe original quoted price, did not try to up sell upon arrival, was couterous and did a great job. Well done. Highly recommend!

I would never recommend this company to anyone. They where hired to "clean" my house by my former…read moreproperty management company an did a horrible job. The show up at your house with a beg of rags and the only cleaning solution was Fabuloso which is a deodorizer not a disinfectant. They say what they do is a deep cleaning, it's more of a wipe down. They left numerous places in my Property dirty. When I called them back to inform them of the dirty areas in my property they sent out their field manager to look at the areas. The former tenants left items in my property and I told the manager prior to the cleaners coming in, everything in the house was going to be trash. The cleaners left the trash in place, when the field manager came back out to see the areas that needed to be cleaned that wasn't I informed her they left items behind that were trash. She then inform me normally they don't remove items from the property, I told her it's a move out cleaning why would it not be removed it's trash. They did not want to come back out and clean up the places that needed to be cleaned in a timely manner, knowing I had tenants moving in within 48 hours of the initial cleaning. They tried to tell me to turn my house over to new tenants dirty. They were supposed to come back and install a item in my home that was broken then lied about it because they did not want to come back out to my home. All in all they are a crap company the overcharge. Honestly wish I could rate them with zero stars.

Great service very friendly and does an outstanding job walked me through every step of the way for…read moreall the things I needed to get done I recommend this company very cheap prices

Office staff is patient and understanding. Cleaners are efficient and friendly while maintaining…read moreprofessionalism. Great customer service from first contact. Communication is on point. And of course, who can beat a clean house?

Not the same people o hired a few years ago to clean my house when I moved. Did a horrible job…read morecleaning... I'll just let the pictures speak for themselves. DO NOT HIRE THIS COMPANY.

I've had good and bad experiences with them. New business that needs sound mentorship, but good…read moreoverall.