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    Awesome Assistants

    3.0 (2 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Awesome Assistants

    Event planning

    Personal assistants

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    1 year ago

    Phone is disconnected. I guess they gave up the errand business. Tragic. When this service is needed, it is needed.

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    14 years ago

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    CSI Executive Search - Donna Sphar - President / CEO CSI Executive Search, LLC

    CSI Executive Search

    (1 review)

    Arboretum, Great Hills

    This is a 5-star place, I'm not going to do the "4-star" review so it "looks legit", this company…read moreis really great. It is difficult to find a recruiting company that actually provides both the resources of the large recruiting firms, and the family and friends feel...there are so many large "disruptive" companies out there that just try to churn information and don't (I think) really care about their high-value clients. I didn't get that impression from CSI at all. They have incredibly tenacious employees, who take heavy initiative and followup both with communications and professional care of their customers. I never went a day without hearing back from them - both email and even text! And I hate waiting for an answer! Monster, LinkedIN, and other massive applications I think literally drown their users, and are so saturated that without the help of a firm like CSI, executive clients will go unnoticed. LinkedIN uses mass content searches among millions of people, and with the constant strategic wording other candidates use, heavy dumping of buzz words, there is no way to get legitimate attention from Fortune 500 companies. I learned this painfully when I transitioned from the Navy into my IT management position. The offices are easy to access as well, being right off both MOPAC and 183, I won't have a problem dealing with the Austin traffic getting here. Don't use luck and hope to find the right fit, CSI is the place to be.

    From the owner: Since 1997 CSI Executive Search has built a reputation for being a value-added "Best in Class"…read moreexecutive search firm by bringing quality, integrity, and professionalism to the recruiting process. Sourcing talent for accounting, engineering, healthcare, information technology, legal, management and operational positions, CSI's executive recruiters are well-positioned to meet your hiring needs.

    Verizon

    Verizon

    (105 reviews)

    $$$

    This was one of the most frustrating customer service experiences I have had with Verizon…read more I am the account holder in Florida, and my daughter is in Texas. After multiple calls with Verizon to resolve a shipping problem involving her phone, Verizon gave us the address of the store at 9705 Research Blvd in Austin as the location to go to for a solution. I stayed on the phone during her visit because I could not be there in person, and as the account holder, I needed to explain the situation directly. That is a completely reasonable scenario when the customer and the account holder are in different states. Instead of listening for even a moment to understand the issue, Angel shut the interaction down almost immediately. He told my daughter he could not help until she was on the account. Whether that was policy or not, that does not excuse the way he handled the situation. He refused to speak with me, even though I was on the phone and available in real time as the account holder. He would not hear the explanation, would not try to understand what Verizon had already told us, and would not engage long enough to determine whether there was any legitimate path forward. My daughter even tried to help move the situation toward a solution by asking Angel whether her dad could speak to him directly on the store phone, since I was the account holder and was calling from another state. Angel indicated that would not do any good. That response made it even clearer that this was not about trying to help within policy. It was about refusing to listen at all. What made it worse was his attitude. When my daughter asked if there was a phone number I could call, I heard Angel respond, "for what," in a snarky and dismissive tone. That response was unnecessary, unprofessional, and exactly the opposite of how a manager should speak to a customer. When she asked for a manager, he said that he was the manager and, in that context, told her, "I'm the best you're going to get." That was an astonishingly arrogant and dismissive thing to say in the middle of an unresolved customer issue. The issue here was not just policy. It was poor judgment, poor communication, and a complete failure in basic customer service. A capable manager listens first, explains respectfully, and tries to help within whatever limits exist. Angel did none of those things. He did not listen, did not offer guidance, did not provide an alternative, and did not show even a minimal interest in solving the problem. So after all of Verizon's shipping issues, all of the time already spent on the phone, Verizon directing us to that specific store, and a trip to the store after work, my daughter left empty-handed and I was forced right back to Verizon corporate to start over again. The entire interaction was dismissive from the start and useless in practice. If Angel is the standard for management at this location, Verizon should be concerned. Customers should expect better than being cut off, talked down to, and sent away without help by the person supposedly in charge. This experience was so poor that 1 star feels generous.

    Save your time, money, and sanity. I visited this store expecting assistance and good customer…read moreservice for my device & home internet. I went in days before my trip to Japan to ensure my device was ready for international travel, especially since I don't speak the language. I knew I would rely heavily on Google Maps and translation apps to communicate while abroad. They sold me their "BEST" plan along with a "3-day travel pass" supposedly designed for travelers. To my surprise, the device didn't work when I arrived in Japan. I reached out to their customer service line for help, but received no assistance. Thankfully, I was able to use my iPad mini with an eSIM I purchased from Klook to communicate. However, when I returned to the states, I continued to experience issues but now with missing signal and calls for nearly two weeks. I reached out to the individual who sold me the plan, as well as to their location, but got no response. I also contacted the store where I made my original purchase, only to be placed on hold for long periods. Recently, I visited another location in Austin, where I finally received help. They managed to get my phone functioning correctly and improved my internet connection by providing the gray tower. I brought the white box back to return it to the original store after waiting in line. I was turned away stating that the that the driver license was needed to make the return even thou I had a photo of my driver license and could verify with a security pin and I asked her if we could call costumer service together to we get them their device back and she simply stated that she can't because she was the MANAGER --- and she said I don't know why that other store would give your another box it's seem like they're were just trying to upsell you and if you wanted that one you could have asked us. Nevertheless I don't think there's an excuse for all the false promise on selling their product & not delivering and no communication.

    Parcel Plus

    Parcel Plus

    (43 reviews)

    Arboretum, Great Hills

    Drive the extra 5 minutes to the USPS office. It cost me $1.55 a piece for two extra postage…read moregreeting cards. Parcel Plus wanted 7.50 - not really worth my time to ever use their services again. I can imagine UPS and FedEx rates are equally as bloated. Buyer beware.

    I had a FedEx package that arrived sooner than expected. When I wasn't home to sign for it, they…read moresent it here. I went to several different Fedex locations to obtain this information but they all agreed that the package had been dropped off here and signed for at this location. When I came in the next day to retrieve it, I was greeted by a nice but shy younger female employee who could not locate my package. When I asked her to double-check and look again, her manager came over and yelled at me. This woman was combative, rude, and arrogant. She explained to me that FedEx drivers and staff were idiots and that they had messed up, not her. She said they make mistakes all the time and that it wasn't on her to fix it for me. She also refused to look again for my package and then told me, her staff doesn't make mistakes. Ever. She literally said her staff doesn't ever make any errors so they couldn't possibly have misplaced the package and didn't need to look again to appease me. I will never go to this business again for anything. It's not the right way to treat customers, who are frustrated already that they have missing mail. She did nothing to improve the situation. We never did find that package and the whole thing had to be refunded and reshipped, which took weeks because she could not be bothered to just check for me one extra time to help.

    Awesome Assistants - eventplanning - Updated May 2026

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