Great bike, great service (delivery/pickup door to door), great price! We would use them again!!!…read moreLoved it

Quick response, great and friendly customer service, and quick fix on my bike so I could continue…read moreriding with friend. I highly recommend this bike shop and will definitely use them if needed when I return to Hilton Head. Kathy R.

Gave us worn, beat up uncomfortable. For the money they need to provide seats that are useable.read more

Easy breezy!! This was a good experience overall with good service and reasonable prices! We had a…read moregreat time exploring the island and were happy they offered a child seat and helmets. Would use again!

I had a really disappointing experience with Island Cruisers. When I received the bike, both tires…read morewere very low on air, making the bike unrideable. I called the company. No one answered and I was sent to voicemail. I left a message and did not receive a response. I loaded the bike into the car and went to Hilton Head Outfitters, where they kindly inflated both tires for me. I then went out for a bike ride. About a mile and a half out, I heard a loud springing sound from the rear of the bike, like the fender had fallen off. When I pulled over, I discovered the back tire was completely flat. The bike was unrideable and I had to walk it back to the Palmetto Dunes General Store, where I locked it up and walked the rest of the way back to my condo. I spoke to a woman at Island Cruisers the following morning. Instead of apologizing for my experience and offering to make it right, she told me the bike was in good condition when it was dropped and that I must've ridden over something, an interesting response given that I had not ridden the bike at the time I discovered the flat tires. She claimed the photograph of the bike identifying where it was located in the garage proved the tires weren't flat. Of course, there was no one sitting on the bike or squeezing the tires at the time the photo was taken so this claim is utter nonsense. The only positive in the entire experience is that they did issue a full refund. However, that was a small consolation. That they would blame the customer instead of considering the possibility that the crew dropped off the bike without thoroughly checking it out speaks volumes.

Do yourself a favor, don't use this bike rental company. Have been renting bike in Hilton Head for…read moreover 25 years, first and last time using Island Cruisers. The bike literally had electrical tape on the handle bars., the seat was all cracked and worn. The pull along was dirty . Learned my lesson, not using this company ever again.

Easy transaction. Good service. Nice bikes. Great delivery. Comparable pricing. Good area to…read morebike

Staff helpful on the phone with same-day rental. Unfortunately, it was the squeakiest bike I have…read moreever heard. For that much money, they can surely afford some WD-40...

We visited the island for the first time over the July 4th weekend and didn't realize just how…read morepopular biking is here! One afternoon around 3:30, we started calling around to rent bikes for our two teenage sons. Atlantic Bike Rentals came through for us -- they had two bikes available, and the price was fantastic. We were able to rent both bikes for three days for just $60. The gentleman who helped us was incredibly friendly and made the whole process easy. A nice added perk: they even came to pick up the bikes on the day we were heading home. I can't say enough great things about this place -- we will definitely be back!

Dennis the owner is a terrific, kind and hardworking gentleman and his store has nice bikes and…read morefair prices. Thank you Dennis for helping me with the EVO bike rental. We will rent from you again!

Terrible customer service and rude behavior/treatment of customers. We rented bikes for six days,…read morethey delivered the bikes to a completely separate address then blamed us for not being able to find them for over 24 hours. We attempted to contact them immediately, only to get no answer - we then stopped trying as their website said they were closed on the weekends. When we finally got ahold of them they said we "should have just kept calling." Do not recommend and would not deal with them again.

We just rented 8 bikes from them while on Hilton head island vacation and the bikes we old and…read morerusty and you could not even adjust the seats. First day a chain came off before we left the driveway. I will never rent from them again. Dont waste your money.

Google showed them with 5 star rating. So we decided to try them out…read more First we never received a receipt showing that they were dropped off. So they texted receipt and codes. Second, I called and they told me pleasantly where they were....but when we went to that spot... no bikes with "Vacation Comfort Rentals". Third, we called, and I was told profusely that they HAD to be outside the gate (where we were). Then spoke to the one who delivered, "I delivered them personally and your 5 bikes are outside the gate." While on call, my husband and kids are roaming the property searching for them. They found them inside the gate...guy on phone, " oh yeah, I had 2 orders and left one inside"...no apologies for our hour locating bikes. Fourth, we finally hope on to ride...within 1/4 mile 3 of the seats would NOT stay up (mind you...we've done 20-30 mile trail rides for 15+ years...we know how a seat clamp works). Ond bike then locks up and the back wheel won't turn". Fifth...we call AGAIN, now 2 hours into our adventure and 1/4 mile from condo. They will bring us 4 NEW bikes. Guaranteed to work.... My husband and I get frustrated. 3 people have grease on them, we call and try to get a refund....Nope! They absolutely won't budge. Six...they bring the NEW bikes. Which arent new at all. Lady was very nice do we set off again... it works, but it's getting late, so we cut our ride short. Seven next day we ride again. My daughter is having trouble steating out each time she has to come to a complete stop. We just assume ots her...then I'm riding behind her and notice... the pedals are going 5 full revolutions before chain engages!!! They bring us a new bike AGAIN. No refunds, no discounts for inconvenience, no apologies...guy starts telling me that it was our fault for the first few cslls... because we couldnt find the bikes in the spot they told us, which is NOT where they were. Anyway...old bikes, not just no customer service, but mean customer service, expect issues. They do give you "another" (not NEW OUT OF THE WAREHOUSE) bike each time you have an issue.

Excellent store and staff! We worked with Shaina to select some new pickleball shoes. Shaina was…read moreextremely knowledgeable and helpful! We met the owners and they are terrific too! I highly recommend Player's World!

Very helpful, friendly and attentive staff. Well behaved dog to pet while shopping. Good selection…read moreof shoes.