I had to rent a car for a weekend trip. Avis seems to have a good reputation, but their service is…read morequite amazing. I was especially happy with the service manager Sammy who helped me with all questions I had. Will recommend again!!

Arrived late at night. Line was not too long but there was a wait - only one person working and she…read morepaid no attention to preferred status

Won't accept a credit card with a chip and refuse to type in credit card number!!! $ is $ last time…read moreI checked.. after getting dropped off here thinking I was picking up my rental car! Horrible customer service

Waited more than a half hour to get our van. The front desk people just sat there and did nothing…read moreuntil I actually stayed at the counter looking at them. They never said sorry for your wait or nothing. Completely rude and unprofessional.

Love this small, friendly, and convenient airport!…read more Quick in and quick out and you even have good food available! Def not the dust spot I thought it might be!!!

This is by far the easiest airport for me and my husband when we come to Kansas to visit family…read more We've flown into Denver and into Kansas City, but this is by far our favorite. Yes, it is small, but it clean, never crowded, and TSA is quick. Everything is close together and easy to find. They have a few places to eat, at least one bar (I've seen two but only one is ever open when we go...) and plenty of snack/souvenirs. We have never checked a bag here so I can't speak for that process, but we always rent and return our car here which is super easy as well. Everyone is so polite and it so much less congested than other airports. The only thing I wish is that they had a direct flight from RDU but maybe one day! *fingers crossed* Seriously love this airport and will continue to come here as long as it's an option.

Every single car we've rented has reeked of cigarette smoke. When I tried to exchange it for one…read morethat wasn't nasty I was told no. They don't hold their customers responsible so I won't use them again.

Great experience with Wichita Airport Hertz. Staff at both check out and check in we're great and…read morespeedy. Vehicle was clean and a nice experience to drive. The lady at check in has helped me a few times in the past. Sun night 12/7/25 was my latest experience. She really went above and beyond to help me with a minor issue. THAT kind of service is why I continue to choose Hertz. Keep up the great service. I appreciate it so much!

Terrible experience. Prepaid for a car and have currently been waiting 57 minutes in line to pick…read moreup the car. All other companies in the rental car area are appropriately staffed and prepared to have real customers.

I rented a car from Alamo last weekend and was late returning it. They were all friendly and…read morehelpful, and returning was simple, the desk attendant came out to the lot with me and assured me that my being late was not a problem and made me feel comfortable when I left. I highly recommend Alamo and their friendly staff!!!

I hate renting cars. Unfortunately, I have to do it fairly often because of work travel. No one…read morereally does it right, but this experience was less than fun. Partly it is because it is a smaller airport, I think. They have a limited selection, and you have to do a lot of work yourself because they don't have staff to assist you (check the car for damage, note mileage, note gas, check it in, etc). It's fine, as that's how it is a lot of the time in smaller airports. However, this place appears to have really high turnover. I had to wait for the couple in front of me...for 20 minutes...before they'd check me in. There were 2 people there, but I guess one was being trained. The "trainer" apparently had no interest in doing any work herself and was determined that the trainee do everything. Which is OK, if your goal is to sincerely help training, but not at the expense of customer service! Anyway, the trainee asked me all kinds of personal questions I had never been asked before. I can't remember what all I was asked, but at one point I just said I was not answering the personal questions anymore. I was asked how far I planned to drive, where I was going and for how long...I said I was going into OK. Anyway, the car they had reserved for me was tagged as "limited mileage restriction". The trainee asked the trainer if they really wanted to give me that car because of my distances, the trainer just shrugged and said "we have no choice". Wait...what? What does this mean? Is there something wrong with the car? what? Anyway, service was shoddy and shifty at best, the parking lot was nothing but a skating rink, so very difficult to get my luggage to the car, loaded, and then safely get the car out. HELLO! Ice your parking lot! It had been 2 days since the snow storm, you've had PLENTY of time to clean up your lot!

My review is mixed some negative and others positive. The positive was the car was very good,…read morechecking in was quick and easy. The check out counter was friendly and helpful. The issue that I had was I didn't know how long I was going to need the car as visiting an ailing relative. Was told that was a problem and was given a phone number to call to extend the rental time. The problem was that the phone number to a corporate phone number and not a local office. So when I called to extend I was informed the Wichita airport was a private entity and not REAL Budget site. When I tried to extend the time there was a problem either with the credit card that I had used or the Name that they had on file for me. It may have been a difference on the card or a nickname. In any case the computer they were used would lock up and I should call back tomorrow. After several tries I was told that I needed to come into the Wichita Airport to extend the rental. That was not practical as I was 100 miles a

Confirmed a rental through booking.com for my wife. Upon arrival no cars available there or…read moreanywhere else. Unfortunately the customer service was very poor/rude and my wife was forced to walk the streets of Wichita and nobody at this location seemed to care to put a women on the streets with no transportation and no help despite having a confirmed booking.

My experience is a 5 with the location not National. Had a charge for mileage which i have never…read moreseen before. Guy checking us in immediately got manager and he took care of it.

Type of car I rented was "not available" though there were several in the row. They told me I was…read moreto receive a different "luxury" car and sent me not to a SUV but to a very small four door sedan. i finally refused and suddenly a Ford Broncho was available. When I asked about paying for the toll roads I was told it was better to just stay off them. I don't know where he was from but he certainly did not know the local geography. The young man at the desk was so unhelpful that it was almost laughable.

I rented a car for 11:30PM pickup tonight and they have no cars available. No call to let me know…read moreand charge was non-refundable. This messed up my entire trip. .

So, when NCAA tournaments are in the area, I end up using a car rental company I did not even know…read moreexisted. Maybe it was just there all this time, but not on my radar. Not sure of why it costs so much money to rent a car when dropping off at a different airport, but it seems to be an industry standard. So, the additional $50 drop off fee was added to my already exorbitant fee. As far as the service is concerned, it was ok both checking in and out. The car was clean and decent, and I had no issues with it my entire trip.

Been waiting in line for two hours with a reservation. Huge disappointment, the last thing i want…read moreto do after a long flight is wait in line for hours.

Bad customer services. Rude employees. Do not rent from this location . Awful customer service …read more Cars are not ready. 20 min wait time

If I could give negative stars I would. THE WORST customer service I've ever had to deal with. The…read moremoving truck broke down TWICE !! They told my wife they can't extend our return date nor refund our unplanned hotel stays. Budget sucks in general. Everyone we contacted told us to call someone else.The c*** at this specific location even said to my wife "it ain't my fault" and hung up on her. Yet she works for budget. NEGATIVE STARS!