Arrived late at night. Line was not too long but there was a wait - only one person working and she…read morepaid no attention to preferred status

I booked a passenger van a month in advance for a trip and the day of to get the van, went to…read morelocation and they said that they did not have the van available, didn't have any solutions for me and gave me a piece of paper to call and have my reservation canceled to get a refund.

Won't accept a credit card with a chip and refuse to type in credit card number!!! $ is $ last time…read moreI checked.. after getting dropped off here thinking I was picking up my rental car! Horrible customer service

Waited more than a half hour to get our van. The front desk people just sat there and did nothing…read moreuntil I actually stayed at the counter looking at them. They never said sorry for your wait or nothing. Completely rude and unprofessional.

Easy to find and Uber works great from there. Trips are a painless enjoyable experience.read more

This airport is so easy to navigate. It's also clean and security is never crowded. There are few…read moreplaces to eat though so be prepared. Bathrooms are spacious though.

Great experience with Wichita Airport Hertz. Staff at both check out and check in we're great and…read morespeedy. Vehicle was clean and a nice experience to drive. The lady at check in has helped me a few times in the past. Sun night 12/7/25 was my latest experience. She really went above and beyond to help me with a minor issue. THAT kind of service is why I continue to choose Hertz. Keep up the great service. I appreciate it so much!

AWFUL! I'm thinking of sending Avis or Enterprise a picture of two older folks (my husband and I)…read moresitting on a curb at 12:30 AM waiting for a ride with a caption saying "Because we rented from Hertz.) NO STARS FOR YOU!

Terrible experience. Prepaid for a car and have currently been waiting 57 minutes in line to pick…read moreup the car. All other companies in the rental car area are appropriately staffed and prepared to have real customers.

I rented a car from Alamo last weekend and was late returning it. They were all friendly and…read morehelpful, and returning was simple, the desk attendant came out to the lot with me and assured me that my being late was not a problem and made me feel comfortable when I left. I highly recommend Alamo and their friendly staff!!!

My review is mixed some negative and others positive. The positive was the car was very good,…read morechecking in was quick and easy. The check out counter was friendly and helpful. The issue that I had was I didn't know how long I was going to need the car as visiting an ailing relative. Was told that was a problem and was given a phone number to call to extend the rental time. The problem was that the phone number to a corporate phone number and not a local office. So when I called to extend I was informed the Wichita airport was a private entity and not REAL Budget site. When I tried to extend the time there was a problem either with the credit card that I had used or the Name that they had on file for me. It may have been a difference on the card or a nickname. In any case the computer they were used would lock up and I should call back tomorrow. After several tries I was told that I needed to come into the Wichita Airport to extend the rental. That was not practical as I was 100 miles a

I rented a car from Budget Wichita and returned to the same location in less than 24 hrs, as agreed…read moreon. I was incorrectly charged $161 instead of $87 for a Tulsa drop off. No one will answer the phone when I call. I've tried multiple times and have remained on hold for over an hour. Often I will get transferred to Budget corporate, who says they are not affiliated with the Wichita location and cannot help me. I am still waiting for help. I travel a lot for work, and this is the worst rental car experience I've had. Extremely frustrating. I tried to submit with zero stars but was forced to select one.

Confirmed a rental through booking.com for my wife. Upon arrival no cars available there or…read moreanywhere else. Unfortunately the customer service was very poor/rude and my wife was forced to walk the streets of Wichita and nobody at this location seemed to care to put a women on the streets with no transportation and no help despite having a confirmed booking.

My experience is a 5 with the location not National. Had a charge for mileage which i have never…read moreseen before. Guy checking us in immediately got manager and he took care of it.

I rented a car for 11:30PM pickup tonight and they have no cars available. No call to let me know…read moreand charge was non-refundable. This messed up my entire trip. .

I'm a regular traveler for business and have rented from at least two other companies located at…read morethe Wichita airport without significant issue. My last trip was the first time renting from Payless; I reserved online before my arrival. When I arrived, I'd been switched to a larger crossover - not sure if that affected the rate, but it did cost me more in gas. I had to extend the rental several days, then went through the usual "nope, no thanks, not interested" process, turning down the additional coverage and such. I noticed the projected total was more than expected, and was given a run-around answer. I should have got to the bottom of it before I signed, but was in a hurry. It turns out that the main reason for the higher bill was a "Roadside Assistance Protection" add-on. This wasn't even spelled out on the receipt: I didn't know what I was up-charged for until I complained via the company website. Their response: "...checked our records..." "...you signed the agreement." "...unable to make any changes or issue refunds." Unfortunately, it doesn't seem to matter what you're told, it's what you sign. Incidentally, if I'd said "yes" to all the other up-charges, I'd have paid over $57 extra per day. Granted, it could have been a lot worse, and Payless is hardly the only rental company to live on such charges. I'm fine with the fact that they try to sell their up-charges, but not when they do so by slipping them onto the contract against my wishes. Update: After their initial refusal, Payless reversed course and gave me a partial refund. This took place after I'd posted this, so it seems you have to be the squeaky wheel, but at least they listened.

So, when NCAA tournaments are in the area, I end up using a car rental company I did not even know…read moreexisted. Maybe it was just there all this time, but not on my radar. Not sure of why it costs so much money to rent a car when dropping off at a different airport, but it seems to be an industry standard. So, the additional $50 drop off fee was added to my already exorbitant fee. As far as the service is concerned, it was ok both checking in and out. The car was clean and decent, and I had no issues with it my entire trip.

Been waiting in line for two hours with a reservation. Huge disappointment, the last thing i want…read moreto do after a long flight is wait in line for hours.

Bad customer services. Rude employees. Do not rent from this location . Awful customer service …read more Cars are not ready. 20 min wait time

If I could give negative stars I would. THE WORST customer service I've ever had to deal with. The…read moremoving truck broke down TWICE !! They told my wife they can't extend our return date nor refund our unplanned hotel stays. Budget sucks in general. Everyone we contacted told us to call someone else.The c*** at this specific location even said to my wife "it ain't my fault" and hung up on her. Yet she works for budget. NEGATIVE STARS!