Great customer service by Rene. He helped save our roadtrip after having charging issues with an…read moreEV. Loved the car, but charging issues made it nearly impossible to complete our trip. He resolved our issue with zero hassle nor resistance. Within 5 minutes at the counter we were heading out with keys to a gas guzzling truck! Irony aside, I was appreciative.

I had a great experience with Budget Rent-A-Car at the airport. I had accidentally done an online…read morerental at a different location, and thankfully the manager (Rene) noticed that and helped me out. He was excellent and provided five star service. I'm planning on using this car rental agency for all future visits.

We needed a car rental after an accident, & because our car then needed to be fixed…read more We had an accident during this past storm with the high winds. And while our car was being fixed we needed a rental. Our insurance highly recommended Enterprise Car rentals on Cleveland Avenue, in Santa Rosa. We had such an easy & good experience. They went out of their way to make sure we had everything we needed. They were friendly, professional, & fast. They kept in touch thru texting to make sure everything was alright. Gio, the Assistant Manager, & Jacob were fantastic. If we should need a car in the future , we wouldn't think of going anywhere else.

I had a very disappointing experience with Keelan. I waited for about an hour, but he never worked…read moreon my rental booking. During that time, he helped other clients, while my booking was left unattended. When I asked about my rental, he simply said, "I don't remember what I told you," and then turned around and said he was helping other people. I understand that businesses can get busy, but the way I was treated felt dismissive and disrespectful. I expected better communication and customer service, especially after waiting for an hour. Based on my experience, I would not recommend dealing with Keelan.

Considering the seriousness of the fires in Sonoma I will leave out a majority of the details…read more Monday morning was the absolute most terrifying day of my life as an entire county was being evacuated due to the wildfires. A group of my friends and family along with myself were fortunate enough to get to the Sonoma airport safely. Unfortunately when we arrived to the airport there were a total of 2 employees in the main terminal and one man working a detached terminal for United. No shuttles were available and no rental car employees were present. Shortly after arriving the airport lost power and the situation was beyond tense. We had stressed every option but we had not vehicle, shuttle, flights weren't flying because none of their staff was able to get through the fires. After spending hours at the airport our nerves were going crazy realizing we had no options or support Francis ( an Avis employee) showed up with his wife who was in tears. Francis and his wife had just driven from their home through the wild fires. We saw him in the parking lot and immediately approached him, he couldn't have had more compassion and sense of urgency for our situation. He wasted no time getting us a vehicle. After he had gotten us a vehicle he was able to give us vital information regarding the available routes. Francis and his wife had just evacuated their home, drove through fire and we patiently walking us through the steps we needed to take. I've never experienced such a selfless act. He is genuinely a hero and the reason that we were able to safely get to San Francisco. We are so fortunate and grateful for his help.

I booked a Toyota Camry weeks in advance. When I arrived, I was told they had no Camrys. So, I…read morereceived a Volvo XC 90 instead. The car was dirty; they had a sign near the walk up saying the car wash was out since 5/31/26 (about 3 weeks). Once we drove it a few miles, the warning light for low tire pressure and the warning light for no washer fluid in the windshield washer turned on. It is obvious this vehicle was not checked before assigning it to me. I tried twice to fill up the tires with air, but the warning light did not go off. When I returned the car, I told the attendant about these issues. All he said was "OK," "OK." Not "I'm sorry." Lousy.

I'm happy to write this review to share my awesome experience at this location…read more I've rented from Enterprise 5 times since January 2021. I decided to start coming to the Corby location all because of my experience there. (Shout out to the assistant manager there) My first time renting was at the Cleveland location, I decided to return the car to one closer to my home, (which is the Corby location).. the girls were welcoming and answered my questions and made me feel appreciated as a customer. All the employees at this location are GREAT. I like it when people talk to me like I'm a person, and share their own experiences when I'm trying to make a decision. I can't remember her name. I'm pretty sure she mentioned that she was the assistant manager there. She was super friendly, professional, and accommodating. I LOVED how she remembered me after the first time. I mean that's not expected, yet to me that shows she makes genuine connections with their customers. A few times I needed to extend my rental, and they made it super easy for me. I also like how they follow up with you once you've rented the car to see if you have any questions etc.. they even offer rides when renting or dropping off a vehicle (of course if they're open that is) saved me money on a Uber or LYFT. One time they provided a ride for me, an the guy that picked me up was very personable. I enjoyed his conversation. My only complaint is that they are now closed on weekends.

They only had 1 person at front desk and a long line of people. This is not okay. I had to wait 40…read moreminutes at G & C auto body to be picked up by Enterprise. Then I am still waiting at Enterprise in line to be waited on. They should call in people from other locations or get more help. It is never acceptable to compromise service.

I found a car I needed there. played it cool and worked a great deal with them…read more Daniel Saavedra was the saleman I worked with. No games, no stupid back and forth. I got a very good deal on my car, they bought my trade in and the transaction went very smoothly. One slight hiccup during the process extended the length of time spent at the dealer, they suggested I go get lunch and they comp'd it. During the final inspection after the detail we noticed a chipped glass roof. They replaced it, offered a rental car, or to pick my car up from my house and drop off the rental While the repair happened (a week later) They really took care of me. Solid dealer, very accommodating and friendly. Also trustworthy. Hard to find these days.

DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!…read more If I could have wrote ZERO STARS I would have. I recently bought a 2026 Camry that is a HYBRID. I never in my life had issues with Toyota vehicles. But the hybrid model unfortunately had a recall once we reached around 5000 miles on it. And the worst part is due to the hybrid engine and it could cause loss of power while driving which is dangerous and unsafe to use the car, and even worse it could cause a fire which is dangerous and both issues could result in harm to me, my family or to other innocent drivers on the rd. I told them about the recall and they said they don't have a remedy and will let let know when they do but it should be in the first quarter of 2026 (January-March) which has passed. So they wanted me to drive this car feeling unsafe and stressed out because I'm anticipating issues with the car. But I told them I don't feel safe and because it's a safety issue they gave me a loaner. I guess the loaner was only set up for 30 days or so and I couldn't make it to renew the loaner and brought it back a week late. So they said they can't loan me anymore vehicles. I just live about 2 hours away and was not going to be in the area until a week after the date they wanted me to come in. So I came in to renew the vehicle and the 1st quarter of the year is basically over and still no remedy/way to fix our brand new car. And they wouldn't renew the loaner so they forced me to take the defective Camry they sold me or I would have been stranded. It is now almost May and other issues arose. Such as Infotainment system/screen going black while the car is on. And a jerk when the car goes from hybrid engine and the gas engine starts. I had my wife contact them to see if they would give her a loaner but they refused. And said they will look into the other issues when they have a remedy for the recall (that was supposed to be resolved I the first quarter). So they have us driving and paying for a car that we feel unsafe in, and can literally catch fire while driving. But we have no choice because they refuse to replace it. Corporate said the issue doesn't warrant a replacement?! But I hope nobody ever buys a hybrid car from Toyota. I know I won't be. I might never buy another Toyota to be honest. But the rental car department manager acted like I was trying to steal the loaner. The service manager doesn't like to get back to you, and also the salesman David who sold me the car stated he is going to look into it and get back to me but I have not heard from him since. This has been going on over 3 months or so. I don't wish this on my worst enemy. We're literally paying for a problem, and to use a dangerous/ unsafe vehicle. DO NOT SHOP AT FREEMAN TOYOTA! DO NOT BUY ANY TOYOTA HYBRID!

So this place isn't what I would call a solid operation. However their prices can't be beat. Many…read morereviews complained about the rental reserved online not being available when it came time for pickup. So I went in person to rent a cargo van and hoped it would actually be there when I showed up. Well when I showed up I saw the cargo van the but no one was in the office. I wanted an early start so I chose the earliest pickup possible., Fortunately there was a mechanic working who made a phone call and got someone to come over. Everything went off without an issue once I actually got the van. It's the cheapest place to get a rental if you have a little patience

These guys are great. Excellent customer service. Made renting a large passenger van so easy and…read morethe pricing was way better than other places we looked.

THANK YOU JOHN & CHRIS!…read more I am extremely satisfied with the help I got over the phone. I was helped by a guy named JOHN. He was so patient and helpful. I asked tons of questions, you can hear it in his tone of voice. He seemed like he was happy to help. I appreciated his patience & expertise. He even mentioned that there's a discount applied if you have AAA. I thought great to know. You can tell he loves his job! I am looking forward renting from this location. I usually rent through enterprise, however they are now closed on weekends. Big bummer. Makes you end up paying for an extra day. So I'm going to try out Hertz . THANK YOU JOHN!

If you're looking for an experience that will make you feel less valuable than the dirt on…read moresomeone's shoe, look no further than this Hertz location! The star of the customer desk is an absolute gem--if you're into awful service. This employee has a knack for making customers feel unimportant and ignored. He won't listen to your concerns, and if you have a reservation, don't expect it to be honored on time. Need assistance? You're out of luck! This individual is not one to go beyond the bare minimum, ensuring that every interaction is as disappointing as possible. With an attitude that screams, "I don't care about you," you'll be wondering why you chose this Hertz location in the first place. If you value terrible customer service, then this is definitely the place for you!

Eric followed up on our 2 day car rental to make sure all went well. A very sweet , professional…read moreman. Please thank him for me.

My flight arrived a little pass 11 pm and they close at 11. I called the location several days…read moreearlier and talked to a local representative and told me someone was usually around to allow for late pickup. I arrived and the counter was closed with no one around. A couple was looking around the counter looking for keys they were told was hidden away for afterhours pickup. I ended up taking a lift to my hotel for the night and returning in the morning to pick up my rental vehicle. Pick up was quick and easy. The airport is small, so everything is close by. Pickup lot is around front. They give you the keys at the counter and you walk out to the car and drive off. No presentation of paperwork or parking gates to go through. Returning the car was not as quick and really easy. I do not remember being told but returns is in a different location from pick up. I tried returning the car to the same location as pick up, but no open spots were present. I ended up calling the office and being told it is on the right as you enter the airport pick up drop off area. Visually it has hard to see but it is the parking lot on the right just before the airport terminal. Returning the car was quick and fast and just a short walk to the terminal. A quirk at this location I noticed was the number of texts reminding me when the car was due to be returned. Other locations I have rented from were pretty flexible on what time I was returning the car. This location sent me a link to adjust return time.

I was so happy to get a last minute rental car , from budget last week. After, taking an Uber to…read moreenterprise and finding out they had one car for $150.00! I walked into to budget and walked out within 10 minutes. Plus it was $377.00 for the week verses $150.00 a day. I would give them five stars, but it needs to be cleaned up, in order to feel more welcoming. Thank you to the nice man, that got me in an out so fast.

I would give this place zero stars if possible. They were either dishonest or just incompetent- I'm…read morenot sure which, but I'm leaning towards incompetent. My daughter was moving and she's only 19. I was worried that she wouldn't be able to rent a van because of her age, but the website had a box to check if the driver is under the age of 24. We checked that box, and it let us proceed. We put in all of her information- name, driver license #, birthday, etc. So the reservation was set up with her name, all of her info. Her grandfather generously offered to pay for her moving van, so she used his card when making the reservation. However, when she arrived to pick up the van, they wouldn't let her take it because she's under 24 years old. My wife and I drove up to help her out, and went in the next day when the store opened. We put the van in my name and added my daughter as a driver. The man running the place said he needed a credit card. I gave him my card and asked if I was going to be charged the full amount, and he said no, it would just be for a refundable deposit. He printed out the paperwork, and I saw that my card number was on it, so I asked again. Again he said no, don't worry, that's just the amount for the deposit. Well, guess what? I was was charged the full amount. Big surprise. When I called customer service to try to rectify the situation, they weren't helpful at all. I told them that I was never going to rent from Budget again, and that I'd be leaving a Yelp review to hopefully help other people avoid having to deal with them. They seemed fine with that. So, here it is- my very first Yelp review! I've never been irritated enough with a company to bother with this, so congratulations, Budget of Santa Rosa! You did it! So, to sum it all up, if you're moving and want to be greatly inconvenienced by incompetence (or, possibly, dishonesty) , this is the place to go!