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Avis

1.6 (411 reviews)
Open 5:00 am - 2:00 AM (Next day)
Updated 2 months ago

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Jeep Wrangler hybrid upgrade from compact car from Avis Salt Lake City, Utah airport location
Rumit P.

The experience wasn't perfect but far better than I've had at vehicle rental places. I had reserved a compact car for three days for $276 using credit card points with Chase. There was no line around 11 am on a Monday at the Avis counter at the Salt Lake City airport. The employee helped me right away, was largely friendly, and processed an upgraded vehicle for me to a Jeep Wrangler because of upcoming snowy conditions. He never told me it was a hybrid though! There was an unusually long wait where he just waited for 10 minutes in silence and didn't tell me what was going on but evidently he was waiting for someone to come up and hand him keys. Otherwise, the process was fairly smooth. I was told where to go (downstairs to the garage), which parking spot the vehicle was to be found, and how to exit.

The line of preferred customers
19 L.

Over 25 people In line for preferred and 50 at the counter. This location sucks.... Time to learn what customer service is.

Allen A.

my bill with confirmation number 01681711US3 supposed to be $716.05 they charged 763.20 with no explanation just saying NET charges, customer service is BS. see photos DO NOT RENT A CAR HERE!

Mazda
Travis P.

Terrible experience here at this Avis. Ordered a full sized sedan but they struggled to supply the car I ordered and asked if I would take a Range Rover or Truck. Ended up sizing down to an intermediate car after about 30 minutes of waiting. Step it up Avis! They said they would refund me $50 but never did... Had to contact support and still hoping for the best. Never had a worse experience at any other Avis, just this one.

Arielle W.

This was my first time renting a car in my entire life, and it was an absolutely terrible experience. I was definitely expecting to wait in line to get my car, and there were five people in front of me, and three people at the counter. This was no big deal at all. The person at the counter who helped me was named SKYE, and they were very helpful. I appreciated the directions that were given to go and find the car, and where to get the keys, etc. When I walked down to where the vehicle was, I found the vehicle easily. There were three gentlemen sitting in chairs in front of where the car was, and I wasn't sure how to get in and out of the space, or the parking lot for that matter. I tried to ask one of the guys for help, and he said what do you want?! I apologized and just asked for directions on getting out of the parking lot. Then, for some reason, they picked up their chairs and moved out of the way, and then glared at me. I wasn't expecting to drive forward, I was expecting to back up, but I assumed that because they moved that meant that that's the way I was supposed to go. I was given no directions, and ended up going to an area in the parking lot where they do car washes for all of the rental vehicles. I ended up getting stuck in a one-way only area, and thankfully somebody helped me get around so that I didn't crash the car into anything. As soon as I looked down and started driving, I noticed that the car was overdue for an oil change. The outside of the car was filthy, and it was kind of difficult to see outside of the windshield. I had to stop at a gas station to clean it. I thought that the cars were supposed to be clean when you receive them, but that was not the case. I had to call the company because I was returning the car a few days early, and the person on the other end of the line gave me so much attitude for it. My trip got cut early, so I just wanted to make sure that I didn't have to do anything extra to return the car. I'm also confused about the total bill For my rental because it was probably $50 less than the original quote, but I returned my car five days early. Sounds like a huge rip off, and I will never be renting from them again.

The car seat storage.
Robert G.

I was hesitant in booking a car with Avis after reading all the reviews in this location. However, they have the best price among all other rental companies and have similar not so good reviews. We landed around 8 pm and the airport was so alive which made me worry that i would either have to wait for a while or will not have a car like what the other reviews were saying... i was wrong! There were maybe 3 people ahead of me and 3 open counters. The other rental booths were busy as well. It only took me 5 minutes before I was helped, only to found out the preferred clients go straight down to the parking lot. Tip: sign up for it! It is worth it. we went down and was greeted right away, i was told that my car isnt available but was given the choice for a bigger car for the same price. Of course i said "Sure"! The reason for -1 star is the quality of the car seat that we got. All their car seats are stored in a cabinet and none looked clean. Each one of them are either stained, has tears or both. They looked gross and not been washed for months. I just picked the least gross and showered it with disinfectant. I hope avis will get this addressed. Return was quick and easy!

Dee W.

It's so nice that this Avis garage is walking distance from the airport. I booked my car when I arrived and I was till able to access the discounted rate which was nice. I was also given a complimentary upgrade being that the car in my spot was a jeep when I reserved a compact car, such a pleasant surprise. They were very hospital upon my return. Definitely would rent from this location again!!

Our rental
Chris C.

On our visit to SLC we had a reservation with another company to rent our vehicle. After further thought and research, we wouldn't be landing until 11:45pm. This other location had hours until midnight. We decided to look at some other options in case we don't make it in time. Turns out our flight was delayed and we didn't land until after 12:30am. We thought this worked out well as Avis had a more affordable rental rate and were open later which accommodated our flight time better. We had reserved a Toyota Camry or similar. We have driven Camry's so we thought this would be a good vehicle to rent. We had some driving to do and it would be nice to do in a similar vehicle that also gets good gas mileage. As it turns out when we got to the counter, we were told they had no Camry's or similar vehicles available. In fact, they were almost all out of vehicles. Not sure how that works when you reserve a vehicle type, then it's not available? All they had left were Jeeps and a Suburban. Well our gas mileage dropped by at least a third and the size of our vehicle at least doubled. They did offer those other vehicle options at the same price however it would have been nice to receive the vehicle type we reserved. Returning the vehicle was a very simple process and the airport does have a gas station located on the property which is nice so our vehicle could be refilled before returning it.

Chantal B.

If you are a preferred member, just walk on downstairs and pick up your car. When I arrived, the sedan that I wanted "wasn't available" although there are plenty of sedans there. The associate said he would look for one for me and give him 10 minutes, he did not look for anything. I did let him know that I saw one readily available after 20 minutes of him not coming back out for me in the heat. I got the sedan I wanted and went on my journey. The return process was seamless. Drop and go. Good experience nonetheless.

Mike C.

Avis confirmed my reservation for pick up at SLC for price of $341.17, I was given written confirmation of our agreements months prior to picking up the car, confirmation number: 0517083US5. Kathryn Jones then charged me $700.00 on my credit card, inspite of evidence she is still trying to cheat me, my bank saw the evidence and corrected my bill. Now she is threatening me with collections. she should be fired for dishonesty and ignorance.

Do you like waiting in line for two hours when you already reserved a car? Then Avis in Salt Lake is the company for you!

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Incredibly long wait, about 1 hour and 40 minutes in line. So so slow. Only 2 reps helping about 40 customers in line.

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Ask the Community - Avis

Review Highlights - Avis

After waiting 45 minutes, we walked down to the Avis desk and was helped by a very friendly, helpful agent, David.

Mentioned in 5 reviews

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Fox Rent A Car

Fox Rent A Car

1.5(1.2k reviews)
3.0 mi

Didn't have an issue, flight got delayed, didn't show up until after midnight the lady that was…read moreworking got me in and out fast, pretty sure she could tell I was tired, got me upgraded for free which was nice. Over all solid experience would rent from them again.

RENTERS BEWARE!!!! Fox has hidden fees that are not clearly stated at the time of booking!! And, in…read moremy opinion they have some unfair business practices. We recently rented a vehicle for 14 days through Booking.com and it was prepaid. Thought we were getting a good deal UNTIL they slapped us with additional charge of 13.99 per day for an Additional States package. We picked up the car in Salt Lake City and the clerk asked what we planning to do on our vacation and we said we'd be in Utah for most of it and then going to Yellowstone. Once we mentioned Yellowstone that's when she said we'd be charged the extra fee for the entire rental period because we'd be driving in Montana. We explained that we'd only be in Montana for 3 days, but she said the charge would still apply for the 14 days. She did say she'd speak to the manager about getting a portion of it credited but that never happened. In the end we were charged $195.00 plus taxes for this additional fee. I called customer service and tried to get a full credit or even a credit for the 11 days we weren't in Montana but they refused issue any credit. I've opened a complaint with the Better Business Bureau to see if they can assist.

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Budget Car and Truck Rental - MARK FISCHER, avoid this chowder head

Budget Car and Truck Rental

1.4(636 reviews)
0.6 mi

Yep. Just like all the other bad reviews…read more These guys suck! Stay away. Didn't have my car. Gave me a crapper as replacement. Told me they'd give me a 10% discount but didn't. Took too long to check me in. What a group of idiots. Stay Away!

I had a confirmed reservation in my email and on the Budget app when I arrived at the Salt Lake…read moreCity Airport location. However, I was told at the counter that their system showed it as canceled. I understand that system discrepancies can happen -- that was not the issue. The issue was the conduct of the clerk assisting me. From the start, she was dismissive, rolled her eyes repeatedly, and referred to me as "bro" during a professional interaction. When I calmly tried to resolve the issue, she told me I could "go rent a car somewhere else." She refused to provide her name and was not wearing a name badge. At one point, she abandoned the counter mid-interaction, leaving another clerk to manage an already long line of customers. She remained behind the office glass while customers waited, periodically looking out to see if I was still there. The delay impacted multiple people. Most concerning, as she walked away she stated "before I--" in a tone that I perceived as threatening. I remained calm throughout the interaction and simply asked for assistance. I have audio/video documentation of the exchange. I have used Budget in the past without issue, which makes this experience especially disappointing. Regardless of reservation status, no customer should be treated in a dismissive or confrontational manner. I hope management ensures stronger professionalism and accountability at this location.

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Budget Car and Truck Rental
Budget Car and Truck Rental - MARK FISCHER, avoid this chowder head

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Thrifty Car Rental

Thrifty Car Rental

1.6(333 reviews)
0.5 miJordan Meadows

Since Thrifty was the only rental car company that had a Jeep Wrangler available for our trip…read moredates, we had to choose them. I got a notification that said "Your rental car is ready!" So I got to the desk a couple minutes late, assuming it would be ready. Their computers were extra slow and their printer was down when I got there, so it took them forever to print out my charges. After they FINALLY got it working, they told me I had to wait 15 minutes for my rental to be ready. I told them "Well I got a message telling me that it was ready 20 minutes ago" And they visibly just did not care. I finally got to my car, and it was brand new. Only had about 10000 miles on it. It was very clean, and visibly well taken care of. That's what truly matters, the condition of the car, and that's what bumps this review up to 3 stars.

I am a veteran traveler who knows the rental process inside and out. Because I carry personal auto…read moreinsurance through CSAA and hold a premium credit card with primary rental coverage, I am usually in and out of a rental office in five minutes. This experience with Thrifty SLC was a masterclass in awful customer service, and by the time I walked out, my blood was boiling. First, I had to endure a miserable, slow-moving 30-minute line just to get to the counter. I had actually signed up for Thrifty's online check-in and also opted for the Flash Pass option to avoid this exact scenario, but because their system failed to send the required arrival notification, I was forced into the line anyway. When I mentioned this, the agent, Anna, dismissively told me I hadn't been charged for the pass and that I should be satisfied with that: completely missing the point that their broken system just cost me a great deal of my time with more to follow. But the real nightmare started at the counter. Anna was ruthlessly determined to sell me insurance I did not need. When I explained my existing coverage, she claimed that CSAA "only offers roadside assistance." A lie. When I told her my premium credit card provides primary rental coverage, she denied that was possible, too. Another lie. At any other rental counter, I easily check decline, decline, decline and I'm out of there. But here I was forced to stand there and argue my rights for quite some time before she finally acquiesced. The sheer disrespect and misinformation was staggering. To top off the exasperation, she then couldn't get her printer to work and had to call a colleague over to show her how to use the machine. What should have been a seamless, bypassed pickup turned into a stressful, infuriating one-hour ordeal that pushed me straight into the nightmare of peak rush hour traffic. I wasted an hour of my day and a massive amount of patience on a combative, untrained agent. Unacceptable.

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Thrifty Car Rental - Tire technician says rotted tire.  Should not be on rental and unsafe driving.

Tire technician says rotted tire. Should not be on rental and unsafe driving.

Thrifty Car Rental
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Behind the filter you can see there is no bulb seated.

Sixt Rent A Car - SIXT

Sixt Rent A Car

1.9(21 reviews)
0.8 miJordan Meadows

Honestly had a fantastic experience. Car was exactly what I wanted and in pristine condition. Staff…read morewas friendly and helpful. It was a super quick and easy pickup and return and they even have a shuttle getting you to and from the airport. I'd recommend them

I used to really love SIXT. A few years ago, I had one of the best rental experiences ever with…read morethem -- they even upgraded me to a BMW at no extra cost. Because of that, they became my go-to company, and I recommended them to friends. But after my recent experience at the Salt Lake City International Airport location, I will never rent from SIXT again. They overcharged me $621 without clearly explaining why. I had already paid in full for a premium 7-passenger vehicle, yet they gave me a Chevy Suburban and used that to justify charging me an extra $621 -- basically the full price again for the entire rental, as if I hadn't already paid! This was completely different from any past experience I've had with SIXT. They fully took advantage of me. I prepaid in full for a 7-passenger vehicle (even though our group only had 5 people) for 6 days. When I returned the vehicle, I was shocked to see an additional $621.20 charge added on top of what I had already paid! The total came to $1,055.79, which equals $179 per day -- completely exorbitant and unreasonable. An employee misled me, saying the change would be a minor charge of about $50 total for all six days, but instead I was charged $621.20 more! The Sixt employee took advantage of my trust, exploiting the reputation Sixt once had for offering complimentary upgrades. I personally contacted the management at this local store and later disputed it with Sixt's corporate level, but no one corrected the overcharge. This clearly reflects fraudulent and unethical behavior within the management chain at this branch. When I disputed it, they offered me a $100 voucher -- completely unacceptable, dismissive, and insulting. They also kept my brand-new Apple Pencil that I accidentally left in the vehicle. I wasn't contacted about it; it was only mentioned in an email later, and when I asked for it to be mailed back, it was never returned. This isn't just bad service -- it's dishonest. SIXT overcharged me, kept my property, and refused to make it right. This review is specifically about the management at the Salt Lake City International Airport location. Bottom line: Don't rent from this location. They took my money, kept my property, and did nothing to make it right. Please think twice before trusting them. #Sixt #SixtSaltLakeCity #CarRentalScam #FraudAlert #SLCairport #TravelWarning #ConsumerRights #ScamAlert #AvoidSixt #RentalCarReview #SaltLakeCityTravel #SixtExperience

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Sixt Rent A Car - SIXT Rent a Car Salt Lake City Airport

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Avis - carrental - Updated May 2026

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