Avoid Avis at the Roanoke airport at all costs. And do not trust the posted hours of operation you might get stranded at the Roanoke location. the website says open 7 am weekdays - that's not accurate, its actually whenever a worker feels like going in. Calling customer service is zero help as they cannot call the location. Avoid Avis. read more

This review is for Cassondra at Avis Rental Cars. I rent from Avis very frequently across many states and Cassondra has serviced me several times. She always stands out and goes above an beyond to ensure customer satisfaction. I cant say enough good things about working with her. Every time! Thank you for being a delight, Cassondra!!! read more

Absolute Scammers. Do not rent from this Avis location. We rented a car, paid the premium, and were charged an additional $160 from "fuel" at 9.99 a gallon. I called over 10 times to local desk and no one ever took my call. Instead, I'm routed to international call centers, some of whom agree to removed this charge but discover they can't because this location is a "franchise." So, if anything happens, you won't have any recourse. This is a MAFIA style business. You'd be much better off picking ANY OTHER COMPANY. If the management from this location decides to call me and change these charges, I'll consider removing my review. Otherwise, you just lost a customer and I will make sure to leave reviews every where possible. read more

I had an excellent experience renting a car last minute at the Roanoke Airport Avis. The booking was very simple to complete online the night before, and I was able to easily and quickly access the car the next morning and return it that afternoon. The staff were helpful and professional although neutral in the friendliness department. I would recommend renting a car here if you are in the Roanoke area or just visiting. read more

Once again, Avis rental car has let me down. I wauted in line for 10 minutes. There was a customer in front of me complaining about how nasty the cars were. When I got to the counter, I asked the gentleman if I could get a clean car he informed me all of them are clean. I got the keys and went to the car. The car was not clean, but I didn't have time to deal with it. I was almost late for work. As I started the car, it began to beep and the Maintenance Required light was on. I went back inside and the guy says well that's not a problem. Almost all of the cars will show that, it's our early detection. Who wants to drive a car with the Maintenance Required light on? Not me! So he then switched my car and gave me another. This time, the car was filthy. I only had 30 minutes to make it to work. But I took it and wanted to share pics. read more

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My daughter rented the vehicle and I returned it. The woman that she dealt with was rude and nasty to her. The woman I returned it to was sweet as pie! The vehicle (Ford Explorer) we rented was clean and ran incredibly well. It had leather interior and many options. Returning the vehicle was easy enough; however, finding available parking was not as easy. Not what I expected at a small airport. I would rent from them again. read more

I've had a horrible experience with Avis. First when I booked online I was told to pick up the rental on Municipal Rd and yet when I arrive there to pick up my car (1/21/22) there is a sign telling you to go to the airport to pick up your rental. So I go to the airport, and go through the process of picking up the car, where the young lady doing the reservation acted like she would rather be anywhere but where she was, go get me car and I have an error message that says there is low tire pressure so I go back to the counter where I had a nicer young man go through the process of getting another vehicle. I get the keys and go home and then notice that there are huge scratches on the hood and trunk so I make sure I take pictures. My account was charged a prepaid amount of 257.38 which is what I came up when I booked the reservation. On 1/25/22 when I go to return the car I get my receipt and all seems fine. On 1/26/22 I am checking my account and see that I've been charged 228.75. I try calling the numbers on my agreement and of course (after spending almost an hour pushing every option) I can not get a person at the Avis counter at the airport on the phone so I drive out there and go through the process of explaining what has happened. I bring my receipts with me along with a print out from my bank showing the charges, The guy there tries to tell me it is a hold and I explained that it wasn't a hold that I had all ready talked with my bank and they said it was a charge. Then the other gentleman started looking at my receipt and pulling the information up in their system and he could see where I was charged the actual amount of the rental (I returned in earlier than what was on the agreement so it was less than the original agreement amount). He finally calls someone, a Jabriel Muhammad - maybe a manager, who is saying that shouldn't/couldnt have happened and that it was a hold and I would have to wait until 2/2/22 to give the bank time to release the hold (there was no hold it was a charge and apparently he didn't want to do something to fix this). I asked for a direct phone number to the counter and was told that there wasn't one and that the airport redid the phone lines so they couldn't even call directly. I asked for Mr Muhammad's phone number and was told that it was best to contact him by email, I know he has a phone number since I listened to the conversation between he and the agent but apparently you can't talk to management and they did not ask for my phone number so they can check on this and fix this situation. 2/2/22 of course there is no release of the money that I was charged and I have tried to email this Mr Muhammed and have tried to find someone that I can actually talk to about resolving this issue and there doesn't seem to be anyone. Horrible customer service and no way to speak with anyone physically located at the AVIS counter or management, what kind of service is this?? If anyone has information so that I can find a way to have my money refunded. Michelle read more

I got a call the day after returning the car. They don't check them in at night. They called and said there was a dent like 'someone leaned against it'. I told them the car was fine when I left it. They went on to charge me $700+, with a final claim citing a dent in the front quarter panel, in the door and broken tail light. WHO WAS LEANING AGAINST A CAR LIKE THAT? This place is dishonest and will leap at the chance to charge you for as much damage as they can. AVOID!! unless you want a pain in a$$, a claim on your insurance and increased rates. read more

Avis car rental in Roanoke Virginia (airport) was the worst rental experience we've ever had. We rented a vehicle one way from Virginia to Florida, an SUV Ford Edge or similar type vehicle. When we arrived, the lady that waited on us was not very friendly and when she called them out in the parking lot on the radio she yelled at him " I don't care what you bring up just bring one up"! When the vehicle was driven up to the front we were issued a Dodge Journey (more like a mini van) and we weren't given any options. At first sight you could tell the vehicle had not been cleaned. We opened the door and the inside was dirty as well. Just to avoid delay we overlooked this part of it because we had a twelve hour drive ahead of us. Once driving the vehicle about 45 minutes I called Avis and told them we needed to get a different vehicle. This vehicle had 29,000 miles on it and having issues and I was already about 40 miles out. The steering was shimmying and when you turned the steering wheel it would make a loud noise. I was told that I had to bring it all the way back to the airport rental agency to be able to turn it in and that they were closing in 30 minutes. There wasn't enough time. Well we were already over 40 miles out. We were stuck with the vehicle. We continued our trip to Florida. After 6 hours I wasn't sure if it would make it all the way to Florida. The engine was now making noises and the transmission was slipping. Finally the service engine soon and change oil light came on. When we turned the vehicle in before our flight back to Virginia the lady at Sanford airport was nice but really didn't do anything but apologize. Once back in Virginia I did a survey and received an email from the Operations Support Manager over Virginia also apologizing. His name was Thomas Clairmont. I emailed back but received no response with resolution due to all of the issues we had during that rental. Paying $400 for three days to ensure you have a nice vehicle for a long drive but getting a vehicle that causes you to be concerned the entire trip is unacceptable. Super disappointed in the customer service. We won't rent from AVIS again if there are other options out there. read more

What's the point of pre-booking and pre-paying through Avis' Preferred program just to WAIT for 30-45 minutes on arrival? The Avis clerk at Roanoke airport did not serve Preferred program customers first. And the process for serving customers in general was painfully slow. I couldn't even jump out of line and rent at any of the empty open competitor's counters because I had already prebooked. Now I feel like a sucker for letting them trap me with false promises of "going straight to my car" in exchange for enrolling in a loyalty program and prepaying. It took me longer to pick up the rental car than to fly from Atlanta to Roanoke. And I see there are others with the same experience. Avis: are you listening?! Please, someone disrupt this industry!! read more

They charged an exorbitant cleaning fee for hardly any mess. I will not rent from them again.

Avis in Roanoke is the absolute worst place to rent from. Their total lack of customer service skills is appalling... obviously they forget there are many other rental options available in Roanoke for cars. read more