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Avis Rental Car

3.4 (10 reviews)
Closed • 7:00 am - 6:00 pm

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By far the worst experience that I've had with a rental company. I have never encountered such piss poor customer service prior to this. This used to be my favorite Budget/Avis due to it's location but the new management/employees are absolutely horrible especially Ralph. As previously stated by another client, I booked a small sedan for a one-way and was issued a pick-up truck that reeked of cigarettes. I drove 20 mins to the airport in attempt to trade it out but they were sold out & told me to try again in the morning. I went back to this specific Budget/Avis the next morning and politely asked to switch out the truck. I was being very patient and kind as I offered to wait for a sedan that was being returned. They made me wait 2 hours for a car that sat in the parking lot the entire time as I watched multiple clients return and receive cars. An hour into waiting, Ralph proceeded to tell me that I could take the electric vehicle. When I asked for his name and his manager name, he accused me of being difficult and stated that I can no longer receive the electric car. I attempted to contact budget customer service with the assistance of my mom who heard the entire ordeal. Later a female manager came out to state that business reservations are prioritized over personal and wanted me to take another pick-up truck. Afterwards she proceeded to lie and state that I was causing a scene and making them uncomfortable because I was speaking with customer service in front of clients. 2 hours later I received an electric car which to my surprise isn't permitted for one way travel. If I didn't read the fine print or call customer service I would've had additional unknown fees. I do not recommend booking here until management improves. There is no parking on site or your car will get towed. They do not value you nor your time. This was a nightmare and I wouldn't wish my experience on anyone else. Good luck.

Seatbelt that failed to retract after I had to slam on brakes to avoid an accident. This car should not have been allowed out for rental.

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7 months ago

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1 month ago

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8 months ago

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1 year ago

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1 year ago

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3 years ago

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3 years ago

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2 years ago

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2 years ago

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3 years ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.3(17 reviews)
3.0 mi

Excellent service and pricing. I travel to Tallahassee frequently and I look forward to returning…read moreto this same Enterprise location during my next visit. Porsha and Patricia were extremely helpful and accommodating with my rental reservation. I even experienced a flat tire within an hour of leaving the location and thankfully with my added protection on the rental reservation, they were able to quickly replace the vehicle for me so I could be on my way to a timely appointment, with zero issues. Highly recommended.

The State of Florida recently switched their car rental agreement from one of the other big car…read morerental agencies to Enterprise / National. As this Enterprise location is the closest to me, off I went to get my car for a business trip that starts tomorrow. The first thing we noticed is that the rental facility is far nicer inside than I would have expected. Clean, lots of windows, well lit. Sets a nice tone. And the counter staff were friendly and helpful. They quickly processed my rental paperwork for me and we were walking to take a look at the car in under 10 minutes. When I saw that the car only had manual seat controls, I asked if there was something with electric controls (no, I am not a car-seat-control snob. I have a bad lower back and being able to adjust the seat while driving, especially in a rental, helps make sure I can minimize any lower back pain). The agent quickly looked at the other cars in the lot, saw one with electric controls, and switched my original car for that one. Great customer service! The car was a 2015 and clean (and when the cars were not clean, I saw that the desk agents would run out and take them to the car wash station themselves so that the new renter could quickly be on their way and not have to wait). The only reason I am not making this a 5 star review is because I want to see how the actual rental car is during my trip. I'll post an update when I get back.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Hertz

Hertz

1.6(20 reviews)
5.7 mi

I had to get a rental car while my car was in the shop and they were very accommodating to making…read moresure that I was handled with care. Due to dropping my car off early in the morning I wasn't sure if I would be able to get everything done before I had to be at work. On the way to dropping my car off someone from the Hertz called to confirm that my shuttled that I had scheduled should still meet me at the body shop to pick me up. This was amazing because I didn't have to call them to confirm or worry that I wouldn't have a ride to get to them. Someone picked me up in a matter of minutes of me dropping off my car and I was well on my way to getting my rental that the insurance company had reserved. Once I got there I was immediately assisted and was placed in a rental car. The only thing that I would have to say is it took them a while to get my rental gassed up and washed and ready for me to just go which resulted in me being late for work. Once everything was situated the gentlemen who was assisting me walked around the car with me noting any damages or notes about the car prior to me driving off. He was also very helpful in informing me of their gas plan as well as insurance policy if I didn't want to use my own. Once we both agreed that everything was good I electronically signed the paperwork and was well on my way. Once my car was done at the body shop I was able to return my rental with no problems and they had someone driving the shuttle ready to take me to the body shop to get my car. Although due to the circumstances of being without my car for a couple days Hertz made my experience very accommodating as if I didn't miss a beat not having my own personal car.

If I could give it a 0 I would. DO NOT RENT HERE! Went to the counter and they told me that had no…read morecars available and "had no idea when they would". The worker was rude about the whole thing and then told me I could not get a refund because I booked it through Expedia even though Expedia said to cancel with them. I called hertz and they did refund me so either she was completely unaware of what her own job entails or was being lazy. Regardless: huge a waste of time. I would recommend renting from a company off-airport to avoid the trouble since it seemed like the other companies here also did not have cars available.

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Hertz - Elizabeth found the perfect vehicle that could sit my family!!!

Elizabeth found the perfect vehicle that could sit my family!!!

Hertz
Hertz

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Avis Rental Car - carrental - Updated May 2026

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