My last experience with this location was great. Hasn't always been the case, but I understand the…read morechallenge this type of business faces. When getting a vehicle this time, I had them pick me up at home and they were there exactly when I requested. Not only that, they picked me up with the rental I was going to be using and brought their handheld iPad thingy, and I was able to do my complete check in while sitting in my driveway. All I had to do was drop the rep back at the branch. A super seamless transaction. On return, the same excellent experience and personal service. Couldn't be happier.

honestly they don't deserve a star at all. We had a reservation and they assured us we had the…read morevehicle we need we get there and nothing at none of their locations. 2 other customers in there dealing with the same exact thing. A lady came in and asked of a van and took what we had.. Amy Earnest Hosford, Florida

Excellent service and pricing. I travel to Tallahassee frequently and I look forward to returning…read moreto this same Enterprise location during my next visit. Porsha and Patricia were extremely helpful and accommodating with my rental reservation. I even experienced a flat tire within an hour of leaving the location and thankfully with my added protection on the rental reservation, they were able to quickly replace the vehicle for me so I could be on my way to a timely appointment, with zero issues. Highly recommended.

The State of Florida recently switched their car rental agreement from one of the other big car…read morerental agencies to Enterprise / National. As this Enterprise location is the closest to me, off I went to get my car for a business trip that starts tomorrow. The first thing we noticed is that the rental facility is far nicer inside than I would have expected. Clean, lots of windows, well lit. Sets a nice tone. And the counter staff were friendly and helpful. They quickly processed my rental paperwork for me and we were walking to take a look at the car in under 10 minutes. When I saw that the car only had manual seat controls, I asked if there was something with electric controls (no, I am not a car-seat-control snob. I have a bad lower back and being able to adjust the seat while driving, especially in a rental, helps make sure I can minimize any lower back pain). The agent quickly looked at the other cars in the lot, saw one with electric controls, and switched my original car for that one. Great customer service! The car was a 2015 and clean (and when the cars were not clean, I saw that the desk agents would run out and take them to the car wash station themselves so that the new renter could quickly be on their way and not have to wait). The only reason I am not making this a 5 star review is because I want to see how the actual rental car is during my trip. I'll post an update when I get back.

I was very pleased with my service from Lex at the West Tennessee Street Location, as I returned my…read morerental car from my trip. I will always recommend him to anybody who would love to book a quality vehicle for any small business vacation or anywhere that you want to travel. I am definitely interested into booking in the future, if, I ever need another rental for my mini road trips thank you so much.

Small place but was easy to fill out paper work, little confusing trying to drop off the car but…read moreeverything worked out

Terrible service!!! Stay Away from this company!!!Had to wait for my car for 2.5 hours. I thought…read moreit had something to do with Covid19, but a lot of negative reviews from 2-3 years ago. So, it's systemic problem and management doesn't care. Anyway, they lost me as a customer. I advise everyone not to rent from them, or Hertz/Thrifty!!!

Home of the complementary DOWNGRADE. Will find a way to get 20% more money from you and are…read moreperfectly willing to send you out in a car that might not make it to your destination. GO TO ANOTHER LOCATION!!

A couple of weeks after I returned my Avis rental car, I received a "Cleaning fee" invoice of $450…read more I actually thought it was a scam. After a month of no response to my emails requesting photo proof, I contacted our corporate AVIs contact - they did quickly respond. Bottom Line: It is unfortunate that Avis is arbitrarily imposing a smoking fee on my car rental when that could not possibly be the case (I am a life-long non-smoker). Without further investigation or acknowledgment of the facts I have submitted, I am left with no choice but to instruct my credit card company to dispute these erroneous charges. The attached pictures are the "dirt" - a small white pebble that could have been on our foot/boots; possibly salt from Chicago snow. Looking Question to AVIS: Why was this rental not inspected until January 1, 2025, when I returned it on December 29, 2024? Did you even consider the possibility that someone could have accessed the car while it was sitting there, perhaps even on New Year's Eve, to keep warm and smoke?

I had to get a rental car while my car was in the shop and they were very accommodating to making…read moresure that I was handled with care. Due to dropping my car off early in the morning I wasn't sure if I would be able to get everything done before I had to be at work. On the way to dropping my car off someone from the Hertz called to confirm that my shuttled that I had scheduled should still meet me at the body shop to pick me up. This was amazing because I didn't have to call them to confirm or worry that I wouldn't have a ride to get to them. Someone picked me up in a matter of minutes of me dropping off my car and I was well on my way to getting my rental that the insurance company had reserved. Once I got there I was immediately assisted and was placed in a rental car. The only thing that I would have to say is it took them a while to get my rental gassed up and washed and ready for me to just go which resulted in me being late for work. Once everything was situated the gentlemen who was assisting me walked around the car with me noting any damages or notes about the car prior to me driving off. He was also very helpful in informing me of their gas plan as well as insurance policy if I didn't want to use my own. Once we both agreed that everything was good I electronically signed the paperwork and was well on my way. Once my car was done at the body shop I was able to return my rental with no problems and they had someone driving the shuttle ready to take me to the body shop to get my car. Although due to the circumstances of being without my car for a couple days Hertz made my experience very accommodating as if I didn't miss a beat not having my own personal car.

If I could give it a 0 I would. DO NOT RENT HERE! Went to the counter and they told me that had no…read morecars available and "had no idea when they would". The worker was rude about the whole thing and then told me I could not get a refund because I booked it through Expedia even though Expedia said to cancel with them. I called hertz and they did refund me so either she was completely unaware of what her own job entails or was being lazy. Regardless: huge a waste of time. I would recommend renting from a company off-airport to avoid the trouble since it seemed like the other companies here also did not have cars available.

Gave us a car that felt unsafe to drive, with a 1/4 of gas and smelt like cigarette. Asked for an…read moreexchange, they said they'll be cars when we spoke on the phone, we showed up at the location and the service was terrible they didn't even lets us speak and all they said was there's not car available and you gonna have to go to a different location 2 hours away on a unsafe car! I won't rent whit this company ever again

Rented a vehicle months in advanced and upon checking in we were told no car were ready and could…read morenot, would not tell us how long it would be to get a car. So here we sit. Horrible customer service for Hertz!