They delivered the car to the FBO at the airport, which went fine. I returned it there which also…read morewent fine. I got a delayed charge for fueling despite the fact that I filled it over-full less than 1 mile from the airport. I called National Customer Support and they were able to cancel the fraudulent charge of $77.

Whoever heard that you cannot drop a rental car off after hours? I have an early flight and I am…read morebeing told I have to return the car during operating hours. No key drop! PGD. You gotta do better!

I wanted to redeem Air Miles for a car rental and Budget was the only option so I did it. We…read morearrived around 2:30pm on a Saturday afternoon and it was packed with people waiting to pick up their vehicle, with only two agents working. It took about 30 minutes to get to the front of the line and I'm sure it would have been much longer if they hadn't added two more agents halfway through the wait. The agent was friendly enough. However, he did not go over a single thing with us. I realize this is partly my error and should have asked, but this is after 6 hours of travelling with an infant and toddler who are getting to the end of their patience, so when he said to just initial in the various spots, we did. Turned out we 'accepted' a loss damage waiver of $32.99/day, adding another $230 to our rental cost. This was never explained to us - he didn't mention that this is optional, and when he took our credit card to make the payment, he didn't mention how much he was charging us. So folks, be warned - be vigilant about going over the fine print! On the plus side, the car we got was clean and fine to us. And thankfully they had infant and toddler car seats available, as reserved, but the toddler one wasn't on site so the agent had to call someone to bring it over. But then he forgot to come out and give it to us so we wasted more time waiting for this. The seats were the flimsiest things though - I couldn't get the baby car seat secured as tight as necessary, the straps were so hard to tighten and loosen, and they cut into my baby's neck. The toddler seat straps were very awkward to use too. If you have the ability to, I'd recommend bringing your own car seat on the plane.

booked vehicle 7 months in advance.Not available upon pickup. 8 people with luggage in a minivan is…read morewhat i was given . I argued and left. customer service no help, lied to 4 times. return minivan and told $150 discount for the downgrade. I walked out. get call from agent at desk stating my rental would be free after all lies. oh she lied. here's her cell number , call her for a rental, she's a manager 813-401-3324 You're the worst rental agency. Maybe get more competent employees And stop lying to the public

Update: The manager at the Alamo Punta Gorda location…read morereached out to me, determined to make this right, and he did. Thank you, Tim. *** Original Post: This was the worst customer service I ever experienced, and I'm a very experienced traveler. The customer service representative asked me where I would be staying during my visit. I didn't understand the purpose of the question, which struck me as invasive so I asked for clarification on why they needed to know... i.e., was it a policy, required, etc. The employee put her hand on her hip and sarcastically responded, "'Cause I'm about to give you one of our $30,000 vehicles.. So I need to know where you'll be." I said again I wanted to understand the policy before I would give out personal information. She repeated the same sarcastic answer. I asked to speak with her manager. When the manager came over I explained the situation. The employee said I was cussing at her. Now I had said she was being a smart ass, although I'm not sure that constitutes "cussing" at someone. The employee continued to be rude in front of the manager, snickering, making scoffing noises, and otherwise goading me. I asked the manager, who is Melissa Natanni if she was observing this rude behavior and Ms. Natanni said she would not honor the reservation since I had used the word ass, and that made her uncertain as to whether or not I would be safe to drive. And so Alamo would not honor the reservation I had made weeks ago. I called the 800-number and they said they were powerless to override franchise decisions but that they were sorry for the poor customer service I received and would escalate my complaint. However, since it was Friday evening, no one would get back to me until the following week. All around, the worst customer service I have ever experienced.

Worst car rental experience of all time. I reserved a midsize SUV and all they have are 15…read morepassenger vans. It has taken over 20 minutes for them to bring this monster size vehicle around and I am still waiting. They ran out correct of the correct vehicles for everybody who was in line. The whole thing is a hot mess. They don't know how to keep a reservation. I just want to take my kids to my mom's house and I'm sitting here waiting at 12:47 in the morning. The guy said that I can exchange the vehicle tomorrow perhaps but that involves a lot of work on my part is a giant pain in the butt.

Grate Service grate staff it was easy and fast to get the car this will be the spot when I need…read moreanother car.

The curly hair lady at the desk is very rude and has a terrible attitude. She doesn't seem to treat…read morecustomers with respect. She was not kind to us and kept insisting our corporate airline reservation had no card on file, even though we rent cars with work on a weekly basis. She treated my captain with disrespect in front of our passengers and then argued with our travel assistant on the phone. Then she called her manager, came back and said she was wrong. It's ok to be wrong but learn how to be nice and humble and apologize when it's due.

Great location which has repeatedly gone far above and beyond to help my mother-in-law arrange…read moretransportation to her medical appointments. Martin in particular spent an extended period helping explain the online booking and app processes which resulted in a better experience for her. Excellent service and good people who care about their customers.

Customer service! We are a gold member! Went to pick up car…read moreat given time Saturday and they were closed! Had to go with different car rental!!! Very bad service! How does that happen? Appt was for 11:00! We were there right at 11:00.

Over the past 21 months, we have rented Enterprise Cars in at least 15 states. Consistently…read morepleasant people and good quality cars. However, we have to plan on 45 minutes to rent a car - and many times had to wait for car to be cleaned even though we had a reservation and were present that exactly the correct time. No consideration seems to be made to "hold on the commitment" and any car goes out to any one, making those that have reservations wait just like a walk-in. Palm City was no exception - 45 minutes to complete a rental, when we had a 9 hour drive in front of us was challenging. Again, people nice - but nice only goes so far.

My worst experience at a car rental agency! Went to pick up…read moremy rental and was told they had no vehicles. Mind you I made a reservation days in advance. No email, no text ,no call saying they had no vehicles. Instead I show up for nothing and sit there for an hour while the two employees just stand there , not sure if a car would ever come in. In 20 years of renting vehicles this is a first, and a huge inconvenience. I definitely will never return to this location or enterprise as a whole and go with another company. BEWARE of you rent here, you may be next.

I rented a car in October from Hertz company. The customer service representative was very helpful…read moreand professional. The car was very clean and smelled very well. When I returned the car, the woman was very helpful and issued me a receipt. I will rent cars in the future from Hertz again. I highly recommend this company!

Yolanda R. Went above and beyond to help me out. I went to the counter when it opened. She was…read moreamazing-something so rare to find in customer service anymore! She was thorough, explained it all patiently and did it all with a smile. She made it an enjoyable experience!