Solid service, but much like the airport it's a step back in time - where you HAVE to go to the…read morecounter (no grab & go) and then walk outside to get your car. The walk can be long & I can't imagine doing it in the winter If you return before they open (for me it was 7 am) you find a spot, park, and bring keys inside to drop box. Nice there is a gas station ~ 1 mile away

This turned out to be one of my favorite car rental places in the country! Of all the work travel…read moreI've done, these agents actually make car rentals look good. The guys that helped me were so nice, competent, and organized. They made an excellent recommendation of a Kia Forte, which is now one of my top rental choices. Return instructions were given upfront for a smooth experience. Everything about Fargo has me charmed!

I rented a vehicle in February and had to replace the tire because the tire went flat (and had been…read moreflat for some time but likely re-inflated) overnight. I called emergency roadside but they could not offer a timely option so I could get back to the airport to catch my flight. My only option was to replace the tire and request reimbursement per the emergency roadside assistance representative. The Budget in Fargo is non responsive to me and apparently to Budget corporate. This is unacceptable and the very worst customer service.

Gayle and I rented a Hyundai Sedan from Budget at Hector International Airport. I made the…read morereservation through Costco Travel and go a good price. We picked it up last Thursday afternoon, and dropped it off early Monday morning. The guy at the desk on Thursday was Midwest nice and we sure did appreciate that the car was an easy walk out from the Terminal. We drove all around Fargo-Morehead and onward to Harvey ND and back. The car was clean and comfortable, and ran like a champ.

Landed at FAR with a reservation and no one staffed at the counter. Every other company had 2…read morerepresentatives at their counter. After almost 10 min of waiting, a young lady arrived and casually asked if she could help me, no apology. - their outdated credit card machine without "tap" capability would not read 2 of my Amex Reserve cards. Resulted in me using personal card which will cause me major work headaches. - told me my "gold" membership is expired. I'm a President's Circle member - told me I have no credit card on file, my online account clearly does have a card in file - worst customer service I've had with Hertz and will not utilize Hertz in Fargo ever again.

Charged me thousands for a one inch dent that I did not do. I think it happened after I returned…read morethe car. Absolutely horrendous to work with. Do not ever use this company. Or if you do, take pictures of absolutely everything. They are not trustworthy.

I have long preferred Enterprise when I need to rent a car. This was my first visit to Fargo. I…read moregoofed and rented a car from a location away from the airport rather than at the airport. The benefit was that I saved money by doing this. The downside was that I had to take a cab to and from to honor Enterprises laws of business with the airport, but it wasn't too expensive. The people at the West Main location were professional and super nice. Everyone seems super nice in Fargo! I got some great restaurant recommendations during the transaction, too!

Completely disorganized inventory. Booked a car online on 2 separate occasions, the car was…read moreunavailable both times. They couldn't even offer anything similar.

Terrible customer service. We had one of the most upsetting customer service experiences ever with…read moreone of the attendants Riley who would not help us get a carseat we had called ahead of time to reserve and let the agency know our flight is delayed. He raised his voice at us, rolled his eyes, tried multiple times to get out of helping us because the carseat was in a different building 2-3 minutes away. We were trapped there as we could not leave without a carseat. I tried emailing the manager Nathan Nelson about the experience but got no reply. We choose Enterprise because of their customer service but this was one of the worst experiences Ive ever had in terms of customer service not just car rental. I highly suggest the staff keep carseats nearby if it is that cumbersome to retrieve them or to train staff on treating all customers equally and there is no reason a family should have to wait for 8-9 customers to be serviced to avoid those customers having to wait a few minutes for a carseat to be retrieved.

Had a reservation booked days in advance. Stepped off the plane went downstairs to get the car and…read morewas told they had to cars to rent. Paid for the car through Priceline but there was no car to get. Kid at the desk was helpless as management left him to fend for himself.

Just your typical car rental during a very cold stretch (-20F) turned into something else when our…read morecar lost the serpentine belt on a back road 90 miles from the airport. We were able to limp into a truck stop and called the Budget customer service. They were so nice, helping us find alternate transportation to the airport and paying for the service. The check arrived in less than 2 weeks without any follow up calls.

Above expectations! Great service, easy and quick pick up/return, nice vehicle, polite and…read moreknowledgeable staff.

We picked up our rental and noticed there was a noise so we went to switch out and a lady from…read morenational rental car said she could help us but wanted to drive it first. She pulled the vehicle forward about 100 feet and said she didn't hear anything but said she could switch it if it would make us feel better but it would take awhile! We wanted the switch so she went in to start the paperwork and I followed after a few minutes and over heard her on the phone in the office laughing and making fun of my husband saying she thought he had the parking break on and that that was what the noise was! When she came out of the office I told her that it wasn't the parking brake ! She stammered a little and said well I said that it could be a possibility that that was what the noise was! I asked if it would be faster to up grade and she said that it wouldn't be any faster. She told to go sit down and wait. I said I hoped it wouldn't be too long cuz we had a baby that was needing to get to bed. With in 5 minutes the guy working the national car rental desk with her came to me and said it was ready. She handed it off so she didn't have to talk to me again!! Then we get the other vehicle and my husband couldn't find it because the fob was not working right so when he asked about it a lady where you pick up the vehicle st said oh it's fine the fob does that sometimes. You just have to shut off vehicle,open the door and press fob the the push button to start it. They knowingly gave us another vehicle with something wrong!!! We dealt with it thinking it wouldn't happen all the time but it did. We finally ended up changing the battery in the fob then it worked but Alamo should have done that if they knew there were problems! Needless to I won't be renting from Alamo again due to faulty vehicles or National due to rude people!! This was rented from Mesa Gateway Airport!!

I am guessing that they are not an actual Hertz... The cars…read morewere all clean. The one I got was low mileage. They gave me a Buick LaCrosse which in most Hertz my midsize upgrade is a Toyota Camry with 45K miles and slick tires. So good job to this location. As much as I hate renting from Hertz I did appreciate this rental.

Worse experience I've ever had with Hertz or any car rental company. I traveled to Fargo, ND for…read morebusiness and a rental was pre-chosen for me. It was a small SUV and was concerned that my luggage would even fit. The agent, Taylor, assured me that it would fit up to 5 people and 4 pieces of luggage. NOT on your best day. I had to put both back seats down just to fit 2 pieces of luggage and 1 backpack. The phone number Taylor gave I called, twice, both times no answer and left a message tp be called with my call-back-number which never happened. I recommend that you rent with National in Fargo, ND. Better Customer Service and exceptional choices.

What a quaint nice airport, so clean and not at all confusing to navigate even with the…read moreconstruction going on. The restrooms are super nice and spacious. We took an Uber and there's only one side for pickup and drop off. Such a lovely airport.

"I'm learning to fly But I ain't got wings…read moreComing down Is the hardest thing" (Tom Petty) We flew into Hector International Airport after connecting on a United flight from Chicago. I gotta tell ya, Fargo's little airport is a Gem. It was easy to navigate with plenty of services like an airport gift shop featuring North Dakota-made products, a SkyDine and Subway restaurants, a lounge/coffee/snack bar and a gift shop kiosk located at Gate 3 and 4, business centers located throughout the terminal with plenty of sit-down work areas, free Wi-Fi and 120V power connections, and a game room on the main level. Another big plus is how easy it is to access the car rental counters and rental lots. The counters are on the lower level and the lot was just a very short walk away. No shuttles needed! Hector includes service from United Airlines, Allegiant Air, American Airlines, Delta Airlines, Frontier Airlines. And where can you fly from Fargo? How about Atlanta, Chicago, Dallas, Denver, Las Vegas, Minneapolis/St. Paul, Nashville, Orlando, Phoenix, and St. Petersburgh. And who is Hector airport named after? Hector International Airport is named after Martin Hector, a local businessman who first leased and then donated 160 acres to the city for the airport.