Horrible experience with this agency. Rented a car for 4 adults in Dijon. By the time we had driven an hour it was clear the car was malfunctioning. The dashboard showed "computer error" and the car repeatedly lost power on the highway (not where you want to decelerate). We limped into Beaune and called Avis from our hotel. They refused to exchange the car and wanted us to drive it back! We said it was unsafe. They ultimately took 3 days to pick up the car and tow it and refused to give us a new car. Auto Europe (who brokered the original transaction) found us another car with another agency. Avis is now charging us for 6 days rental, GPS and insurance! AAA and Auto Europe have tried to get them to charge us only for the one day and they are refusing. We are now going to a national action line in the newspaper to get help with this. Will NEVER rent with Avis again. By the way, they also told us as we picked up the car that it was "brand new, never driven". When I saw the dirt and dents on it, I photographed the car and returned to the office to have the contract note that. read more

A terrible experience 1 out of 5, reviewed on Dec 07, 2015 Last August my husband and I rented a car through Avis in Australia and paid for it before we left. We had a voucher for our payment and the only changes that we asked for when we went to the Avis office in Dijon, France was to change the car from manual to automatic and allow a second driver. The Dijon Office charged us an additional amount of $472-26 to merely make these changes and the increase on the variation was a 144% increase on the agreed hire charge. When we arrived back in Australia, we asked Avis for a review of this outra geous charge by its office in Dijon France and it refused to do anything. We would advise anyone to avoid hiring a car in Dijon France through Avis. And in view of the failure of Avis to do anything about the problem, would suggest that one should be very wary of hiring any car through Avis. Lyn Fowler Australia read more