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    Avis

    1.0 (5 reviews)
    Open 7:30 am - 10:30 pm

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    Europcar France

    Europcar France

    1.0(4 reviews)
    2.6 km

    In Geneva- French side, I was hassled coming back that I produced damage on the wheel. I was told…read moreto take pictures before takign the car out but it was so dark and cars are parked so tight that it's impossible to see anything. A month later, I receive an assesment of the damage and I am told they will charge me if I don't answer within 14 days. I've sent my response but the emails bounce. Terrible customer service. Now I'm stuck, I will need the support of my credit card, Amex in this case.

    just now New…read more I arrived to collect my car and was slightly late 10:45 v 9am on voucher and was told that as they no longer had my car 'Ford Focus size' I had to 'upgrade' to an automatic but smaller Renault Captur at 160€ ie 20€ a day supplement. This was essentially a doubling of the rental cost. A similar story was being rolled out to the person next to me so they are clearly 'at it' I was travelling with two young children with me and the member of staff (lady on left if picture) was not very nice/ borderline abusive and offered no alternative, it felt like extortion as I was stuck with no option but to accept. To add insult to injury, no clear advice on returning to the French side was offered and the car sat nav could not navigate us to the address provided on the contract. We had to leave the car on the Swiss side to avoid missing our flight and were levied a further charge of 480€ for this So a 170€ car rental for 8 days became €810 after the €640 additional charges were taken from the deposit. I have yet to receive any invoice or explanation of the charges. These charges are disproportionate and a disgusting way to conduct business. I will be raising a formal complaint with Europcar.

    Hertz - Gare de Cornavin

    Hertz - Gare de Cornavin

    1.7(9 reviews)
    3.5 km

    The location was easy to find, the Hertz person was very helpful, the car was ready to go at the…read morescheduled time, and they even gave me a free upgrade!

    I want to provide an update to and concur with the negative reviews from 2015 and 2018…read more Be very wary about renting a car at or returning a car to this Hertz location! If you do, you'll need to make sure you video and take pictures of every single inch of the car because they will seek damages for every single nick, whether you caused it or not (missed by previous inspectors). We were already flustered from having had our flight canceled previously, sitting in airport for 5 hours, being bused around to a different airport, etc., and having lost a full day from our itinerary, waited in a long line to pick up our car, and didn't meticulously note every small small ding as we normally would have in order to try to salvage part of our trip to Switzerland. The guy who brought the car out (into an illegal parking area on a sidewalk) at another Hertz location chirpily said that the car was in great shape. We did a faster inspection than normal, wanting to get going, and didn't notice anything obviously noticeable on the body. (I recalled from having rented at other car rental companies, some mentioned that they don't have any problem with small dings/scratches, etc. smaller than a certain size, like a dime, so I unfortunately, I didn't look for really small dings. It turned out that the following day, I noticed two 1/4"-sized dings close to a taillight that I had missed that could have been caused by very small bits of material that could have hit paint while driving at high speeds. (I found out later that Hertz's definition of another level damage occurs if the paint is gone so that you could see the underlying metal.) During my time in Switzerland, I drove very carefully, parked outdoors (and in one indoor parking lot), never parallel parked along a curb, and never touched a thing. And yet, after I brought the car in, the inspector noted the dings and scuffing along one hubcap. While I was driving it, the car didn't touch anything, and I would be willing to take a lie detector test! While away, perhaps I was just very unlucky. The cost assessed to me, several thousand dollars (including an administrative fee, repairs, rental time lost, etc.)! If I were cynical like the other two previous reviews, I would say that this location has no problem with screwing customers by seeking to make a ridiculous amount of money from minor damages and make up for what was missed by previous inspectors. Be forewarned! I don't care if this location happens to be an independent licensed company (as if it would have made a difference when I was renting the car). It uses the Hertz name. I now hate Hertz and will never rent from this company ever again.

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    Hertz - Gare de Cornavin
    Hertz - Gare de Cornavin
    Hertz - Gare de Cornavin

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    Avis - carrental - Updated May 2026

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