This place is basically a trailer at the end of an alley, behind Dollarama and Second Cup... but…read moredon't let the appearance fool you. I've been renting from this place for almost two years. I've rented from other places but this is the best: the people are the nicest, the car selection is great. I haven't had any problems with them, except for the usual system glitch, e.g. I wanted to use my "free weekend" but the system wouldn't recognize my eligibility, but even so they always listen to your explanation and claim responsibility when it's their fault. I have a car now so won't be using their services anymore, so the least I could do is review them. LOL

I used this place 5 times…read more Yes it's true they run out of a trailer but it's better service then I have gotten anywhere else Good selection of cars. Always clean. Good customer service. No scams. I will continue to use this place when need be.

I used their services for the first time, and they were absolutely excellent. Fabio picked me up…read moreand drove me to the location, and hooked me up with a fantastic new Corolla. The car was in excellent condition and I was very impressed with the service that I received. I highly recommend!

From the owner: Our Services Include:…read more - Luxury Rentals - Service Replacement - Airport Pick-up/Drop-off - Local Rentals - Insurance Accident Replacement - Long Term Rentals

Excellent Service and Professional Staff! I had an…read moreoutstanding experience with Kris Guduri, I lost hope with this company but Kris the magic manager won my business back. Enterprise Rent A Car at 330 Steeles Ave W, Thornhill. The service was smooth from start to finish -- professional, friendly, and efficient. The store manager went above and beyond to make sure everything was handled perfectly, from explaining rental options to ensuring the car was spotless and ready on time. The vehicle was in excellent condition, clean, and comfortable for my trip. What truly stood out was their attention to customer care -- they genuinely value their clients, treat everyone like family and make the rental process easy and stress-free. I highly recommend Kris Guduri and his team. Enterprise Rent A Car to anyone looking for reliable vehicles and exceptional service in the Thornhill area. I'll definitely be returning for my next rental.

Anwar, at the Yorkdale 3175 Dufferin location, goes above and beyond with his customer service…read moreskills and professionalism. He is very polite and kind and always seems to have a solution and answer to any question I may have in regard to my car rentals. He has made my visits here very enjoyable, unproblematic, and his good mood is contagious. Two thumbs up for the whole staff at the Yorkdale location, especially for Anwar !!!

Don't rent from this company. You end up paying more for their cars, including horrible customer…read moreservice, as they add in hidden fees left and right. It isn't worth the way they treat you - go with a reputable known car rental company. My experience with this organization made the beginning of my trip and the end of my trip an awful experience. Don't leave them your credit card number as they will add charges to it months later as happened with me, including adding a $50 service fee......so like $50 for them to add a charge to your credit card. Did I mention the horrible customer service? Yeah, stay away, far away from this business. You get what you pay for and though I was excited to find a car rental that was economical, by the time they were done with me it cost me more than if I had just gone to a known rental company.

I honestly would give them a 0 for over the telephone customer service. It is better to just go…read morewith one of the more reliable companies that DO require a credit card. I just called and inquired about their insurance, and the guy tries to explain how deductibles work, as if I have never had car insurance myself. Then I got to the IMPORTANT question- IF the rental is parked in a parking lot, and you are in a store, and some one backs up into the vehicle, scratches and damages it, who is responsible? The man over the phone says: NO YOU HAVE TO PAY FOR IT YOURSELF, and SCREAMED my ear off and mocked me when I told him it was the 'stupidest thing I ever heard.' Technically false advertisement on behalf of these guys to save their own butts with the insurance companies, and then you end up being responsible for damage you did not even cause. There is always a catch for incidents that might not occur often, but actually do end up happening. Be safe shopping out there.

I've rented from here on 2 separate occasions over the past month. I get discounts with Avis and…read moreBudget thru my workplace and yet Hertz was always cheaper each time I checked for rates. Both times were an extremely smooth and pleasant process. I had never rented cars before this (all my previous experiences were with Zipcar) and probably had some stupid questions for them. Each time, whether by phone or in the office, my questions were answered patiently. I did the process online. They have a service where you can start your check-in process online and it really does speed up the time you're in the rental office. I spent a total of 5 minutes each time. They always gave me a choice of cars in the class I had chosen. I don't know much about car makes and models, so I appreciated that each time, the salesperson gave me a brief description on my car options and also gave me suggestions without being overly technical on car details. My last rental he suggested because it was a smooth ride. Boy was he right! We drove to Niagara Falls and everyone in the car commented on how easy the drive was. I also love their Express Return service. I had driven to a club and although my return time was 10am, I returned it right after the club so that I could get home right away and sleep in. This location being on Dufferin was extremely convenient. As soon as I walked out to Dufferin, I caught a cab to take me home--and that was at 6:30am. I received my receipt by email the next day. No hidden fees or extra charges. From start to end, both of my experiences with Hertz would make me rent from them again. My zipcard may start collecting dust for awhile.

I made a reservation for a car today and when I showed up the attendant tells me there are no cars…read moreavailable. None... nowhere in the city... I asked him how it could be possible and he answered " they just don't care ". I called their head office and their answer was exactly what the attendant said. I made appointments for today to run errands, took an Uber there and back to my house for nothing. Save your money and patience and rent from a decent company such as enterprise or even discount. Clearly Hertz doesn't care about their customers nor their reputation.

Booked and paid for an SUV rental via zuzuche.com (for a 9-day family vacation from Toronto to…read moreNiagara falls ) before I read the google reviews. I only waited a few minutes at the airport for a ride to the rental place, took around 10 minutes to do the paperwork at the counter and check the car at parking lot, customer service was good, and the car looked and ran fine. When I returned the car, the shuttle driver was around, so a customer service rep drove us to the airport for free. Its very good experience, I'd rent from this place again.

From the owner: From a Smart Car to a mini-van to a Mercedes Benz - we have it all at Aucomm Car Rental in…read moreThornhill. We will provide you with a safe and comfortable vehicle while being the most convenient car rental service. Give us a call today or come visit us to learn more about cars.

Rent 1 day on company trip, pleasant enough to get my reserved car. Return was another story…read more Office closed before stated time, managed to return key to car wash business person (which also owns Avis franchise). I was promised invoice by email, never got it; Called again, was promised again, nothing. Credit card invoice arrived and got 2 days rental charged, called, no answer. End up calling headoffice to get refund. Wast of time. If you enjoy hassle & unpleasanat surprise, try this place.

Very pleased whenever I rent cars from this location. Great customer service, good selection of…read moreautomobiles. The young ladies at the front desk display what I think are the important P's in customer service, pleasant and professional. I am happy to have them as my neighbourhood car rental company.

Staff was very professional. Car - SUV was spotless and was…read morevery clean and NO cleaning smells! A very professional experience.

I rented a car over the long weekend to head up to Ottawa for some R&R camping fun. We booked…read morethrough an Avis representative on the phone. The company I work for has corporate specials, so we were able to get the third day free. When we went to pick up the car, the guy at the desk refused to give us the coupon (because it was a long weekend). We fought a little (no blood shed) and he finally agreed to give it to us this ONE time! We got our car, a fairly new PT Cruiser. It all looked good. It wasn't until we started driving that the car gave us problems. Over the speed of about 110KM, the car starts shaking violently (mainly felt on the steeling wheel). The car also steered to the left, which was quite dangerous in combination with the violent shaking. We noticed that the tires were worn down really bad, which did not help the problems we were experiencing - in fact it probably contributed some. All together, the car rental was the low point of the trip. The issues we experienced made it difficult for us to want to drive the car. The total drive one way was about 5-6 hours so you can imagine we had to put up with these problems for a long time. If you're planning on renting a car from here, check out the car first. Take it for a test drive and see if it works correctly. If not, take it back. Your safety and the safety of others on the road isn't worth a weekend of fun.

They don't pick up the phone. You can't write them an email. Terrible service. Try the Yorkdale…read moreoutlet instead (3175 Dufferin) which is excellent. Why reward careless, lazy workers?

horrible location at 5150 Yobye St.... Had a reservation with them for five days. They didn't call…read moreso I called them and couldn't get through for days... Today finally got through and was put on hold for 25 minutes... Hung up the phone and ended up using a different location