Rented a car in Germany- Frankfurt Airport with a return to the Munich airport. From renting, to…read morepick up, to return everything was smooth. Alena was fabulous in speaking to an upgrade to an Audi due to the luggage we had. Alena was the first person we encountered in Germany and was probably the friendliest person we met in Germany during our entire stay. Would definitely rent again if we are traveling to Deutschland.