They originally told me that they would contact me by 3:00pm on the day they were supposed to drop off the water slide I reserved. By 5:00pm they had not contacted me, I had to contact them. They eventually drop it off and the guys dropping off the slide provided a rental agreement that had a starting date and time (the day they dropped it off) and an ending date and time (the day they were scheduled to pick up the slide). The total amount of days was two, over a Saturday and a Sunday, they were scheduled to pick it up on the following Monday (according to the rental agreement the company provided). On Sunday, a day we were supposed to have the slide for, the company shows up to collect the slide. After providing the crew that showed up with a rental agreement that stated we were supposed to have the slide one more full day, the head crew person got on the phone and called his boss. After the supervisor, a woman, got on the phone she was VERY rude to my wife and me and told me that she had made a mistake but if we wanted to keep the slide we were going to have to pay another $200+ to have it the remainder of the time. I asked this woman if the rental agreement was in effect and she told me no and that it was just a piece of paper! The head of the crew that showed up to collect the slide told us that she made a mistake and if it was up to him he would honor the agreement. He was nice enough to allow us to keep the slide a few extra hours while they went and picked up another party they had nearby. This made my kids happy. However, the people running this company do not honor the agreement they provide to customers and I STRONGLY advise everyone to rent from other company's. BAD BUSINESS! read more