I had a remarkably good experience here. With front end damage, I priced 4 body shops. Most did a fast estimate, but Avenue got under the car and do develop their estimate. I needed to get the car back in a hurry and Ed, who managed the repair, found a way to match the paint color from a section of the damaged fender, reducing the repair time from 3 days to one. He did a great job of identifying and explaining the parts that had to be replaced and those that could be repaired which reduced the cost a bit below the estimate. The result was a perfect paint match, a cost slightly under budget and a surprisingly fast repair with a bonus inside/outside car wash. Honestly, I'll be doing my best to not have another accident, but if I do, I'll return to Avenue Auto Body. Meanwhile, if you are looking for a reputable repair agency, this is an excellent shop. Bob P.S. Ask for Ed read more

I had an excellent experience with Avenue Auto Service. From the beginning, Chris was incredibly helpful and kept me informed throughout the entire repair process. He made everything easy and stress-free and was always available to answer my questions. Aaron, the owner, also took the time to make sure everything was handled properly and that the repairs were done to the highest standard. Their professionalism, transparency, and attention to detail really stood out. My vehicle was repaired perfectly and the quality of the work was outstanding. I truly appreciate the care and customer service they provided. I highly recommend Avenue Auto Service to anyone looking for trustworthy and high-quality auto repair. read more

I truly had the best experience with Avenue Auto Service and cannot recommend them highly enough. I was referred to them by Honda San Carlos after someone unfortunately keyed my drivers side door, and they are in network with AAA. Chris and his team took care of me immediately, were so knowledgeable (seriously - Chris knows Enterprise Rental's phone number by heart, including how to escape the menu tree), and worked incredibly fast. My car was ready a full day earlier than expected. The team went above and beyond - they drove me to Enterprise to pick up my rental when the shuttle was too slow, and when I needed to come back a second time for some edge and door handle tape (I'm sure this has a name but I can't recall it), Chris drove me to Caltrain so I could get to work and he and one of the other guys met me there at the end of the day (even when I missed the earlier train and arrived after 5pm) with my car. 10 out of 5 stars. I hope I don't need body work on my car again, but I would absolutely return if I did. I only wish they did more than body work so Avenue could be my go to general repair shop! read more

Hi again everyone! I wanted to renew my review with Avenue auto. I've been bringing my car in for repair there every time it needed something since my last review, and every time I've received 5 star service and support. I know these guys are honest because they could have acted any other way since they were already reviewed previously, but instead they always continue to deliver amazingly. I feel it's too often that bad companies get reviewed for bad service and behavior but great companies don't when they do great work. So I wanted to make it known that when a company is great, people should know. I've worked with Rich mostly but the entire crew there is friendly and easy to talk to. Thanks again, Avenue for your continued awesome service and going above and beyond for me. read more

Found this auto repair online and so glad I did they are very professional and honest!! Highly recommended.

The auto body shop is a delight to work with. Thank you Greg for your energy and attention in addressing a bad scrape to my brand new vehicle. read more

Once again, Avenue Auto exceeded my expectations. This is my "go to" shop for all things for my Prius. Avenue Auto does it all, including superb maintenance, checking everything, adding necessary fluids, and getting it right. After having my car serviced by Avenue Auto, I feel confident about driving, knowing that there will be no surprises. They are thoughtful, responsive, efficient and most important, thorough. They are a great value and most of all, relable. read more

I took my Lexus RX 350 to Avenue Auto Service after it sustained some damage--a scraped door, wheel rim, and bumper. From the start, the shop was professional and easy to work with. After I informed my insurance company that I'd be using Avenue Auto, they handled the rest of the communication, making the process hassle-free for me. They replaced the bumper and even included a rubber trim piece on top, which is much better looking than the original--gives the car a sportier look. I dropped off the car on Monday morning and picked it up Friday afternoon. The repairs were completed on time, and the car looks fantastic. You wouldn't guess it's 17 years old. I'm very satisfied with the quality of work and the professionalism of the team at Avenue Auto Service. Highly recommended! read more

Got stuck at a gas station they had a very quick response. Like 15 minutes and their battery quote was very reasonable.

I want to Thank everyone at Avenue Auto, and Greg, the lead on our truck for doing a spectacular job on my FJ Cruiser. The excellent service started with the guys coming to my home in S.C., while I had the Geico rep accessing damage. Patiently waited, then took the truck to A.A. BTW,they knew our Geico rep, which is a plus. They began body work right away. Done in a week. The internal part of the truck sustained more damage than was originally thought and we were notified as repair progressed. I know this was a rough fix for these guys. A note to add on customer service. To get our truck to us on day promised, Greg actually drove down to the Toyota himself to get the gasket needed. He could have easily said "a few more days for ordered part." Customer service is beyond compare. When done, they cleaned and shined my truck, wheels look great!, plus the inside. My 2013 truck looks brand new! We have been taking all our vehicles to Avenue Auto for over 20 years. Would not trust anyone else! read more

Avenue Auto Service - Beautiful work! Color match an off white is perfect along with black siding. - Body Shops Near Me - San Carlos, California

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How can you backup in a parking lot that fast? Well, I was sitting in my car parked enjoying my Starbucks; my engine off. Then bang and my car shook sideways as an SUV whacked my left rear bumper leaving a two fist sized dent. Really? After taking pictures and getting driver information, from the parking lot, I called my insurance to open a claim against the other drivers insurance. As we completed the claim information exchange, I asked who is on their "happy list of repair businesses". They referred me to Avenue Auto Service in San Carlos. I said great! I will go there. As I hung up my phone still parked in that parking lot, Avenue Auto called me!!!! Wow!!! That was fast!!! I drove directly from the scene of the dent to Avenue for them to gather pictures and estimated damage. I agreed to let them handle this claim! The rest was magic! My car was driveable (just a dent), so I went home. They did the claim magic and ordered parts. About 3 weeks later, parts arrived and they contacted me to come-in for the repair. It did take about a week, but, that is reasonable based on past experiences with car repairs. They called to come get my car and it looks great! I could not tell anything ever happened! Avenue Auto Service was prompt, efficient, friendly and professional! I can highly recommend them and will take all future (OK, let's hope that is never) repairs to them! read more

Aaron and his team did a great job repairing my vehicle's damage from an accident. Their work quality, communication and honesty are top notch. I highly recommend them for auto body work. read more

Living is SF is TOUGH! My Acura that I had less than year, had been broken into TWICE in 3 mo and then in November some crazy guy kicked my passenger side door so hard that it bent the door frame, and you could see his size 13 rubber shoe print on the door! Soo.. incredibly frustrating.. and I needed to find an Honest and good auto-body repair.. that won't tip me off. I was referred to Avenue Auto Service by owner of Hopkins Honda so I felt assured they would be honest and fair. I started the claim processing and took F-O-R-E-V-E-R for the insurance company to process the claim.. I had to go out of town so they allowed me to drop off my car and I thought we would move quickly once approved. Greg was incredibly patient and understanding, and worked with the insurance company and finally got the approval. I'm still waiting for the completed work but they were so PATIENT and Chill about the Insurance process and I will repost once repair is done. read more

I had the unfortunate experience of getting into a car accident and immediately my family recommended Avenue Auto. Right away, they took care of myself and my car with great care. The service is fantastic! Steve was communicating with me throughout the entire process and sending me updates as to when my car would be ready and what services were being done to my vehicle. If I ever find myself needing any auto repair I will definitely come back again! read more

I cannot say enough good things about this shop. My beloved 240D got a massive dent in the hood from a falling pinecone -- as the car is an all original time capsule, I was incredibly nervous getting work done. However I need not have worried at all -- not only was the work incredibly high quality, but the care these guys took of my car was next level (e.g., always parking it indoors, taking care of all the tiny road rash etc). For as long as I live in the Bay Area, this is where I'm going for any auto work ever. Thanks for rescuing my car guys! read more

Avenue Auto Service - The dent from the falling pinecone - Body Shops Near Me - San Carlos, California

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Brought my Subaru in for bodywork. Great service! Quick turnaround and a great experience. Highly recommend them.

Chevrolet Boardwalk recommended this shop. I came in requesting a repair estimate for insurance claim on my 2018 Chevy Colorado. After inspection / photographs i was told more than likely i wouldn't receive the estimate because the insurance would request a second estimate which seemed like tedious work for the fellow helping me out. I waited several days and sure enough, they never sent an estimate, nor followed up with me. Adjuster helping me out did say it was only his second day there. While i appreciated their straight forward response to not want to work with me, i will definitely not return. He was very nice about it, so there's that at least. read more

Had my car hit in the parking lot. The corner of the car was smashed in. Brought it to Aaron and Gregg and they ordered the parts needs and had the car within the week. The repair came out great and the car was cleaned when I went to pick it up. Thank again fellas!! read more

My mothers BMW 2024 BMW IX needed to have its charge door replaced. AAA recommended Avenue Auto Service, they did a wonderful job with the communication and how soon they can get the charge door replaced and painted. It took them only about 15 minutes while my mother walked her dog. I work in the automotive industry myself from BMW, Cadillac, Vinfast and Lucid Motors, it's very paramount for a great customer experience and that's what you get here at Avenue Auto Service. I would definitely recommend Avenue Auto Service for any collision automotive work read more

The guys here at the shop did a fantastic job on the bodywork--looks just like new. My job took a long time, but these guys, Mark & Aaron, keep you posted as best as possible. They go to great lengths to make sure the job is done right before releasing it. A week after I picked up my car, I noticed a bumper panel wasn't in place properly & I brought it back and they fixed it just like that. Great job & fantastic service over all!!! My only complaint is their automated messaging systems, not always reliable. I used it to book my initial appointment thru my insurance company for an estimate and there was some confusion and I was told that my car was just left on their lot with no warning. The old guy was a bit crotchety about it. Best to call to make an appointment and/or ask for an update. Their automated system is my ONLY CON about the place. I definitely recommend this shop for bodywork. read more

I have been a customer of Avenue Auto for 10 years. They are the most professional and honest people. Every time they have repaired my van, the work has exceeded my expectations. They are flexible and prompt in completing the job. I highly recommend Avenue Auto for any car repairs, bodywork or maintenance. read more

Aaron was so incredibly thorough, friendly, and considerate. 6 stars! Exceeded all my expectations.

steve martinez did a super job for me--he called me to give me a progress report--a real pro--roger smith

There is no other auto body shop I would go to as long as this one is around. Been going to for 30 years for all of my body work needs. Highly recommend. They go above and beyond and the work is always excellent. read more

Let me first start this review by saying that what was suppose to be a 7 day turn around turned out to be 4 weeks. My car was held hostage because there accounting had a problem figuring out the payment that was already sent from Geico to them. To top it off the car was picked up and still has damage. So they will get a -5 for this review because Steve Martinez held the car hostage for an extra 3 weeks and the job is garbage. Don't use this company. read more

Exceeding Any/All Expectations-Hi five to Greg-Repaired significant front end accident damage-Superb Workmanship/Professionalism/Personalized Service... read more

I have an early 00's vehicle that has seen some things, but is still in fairly good condition. The first time I brought the vehicle by was a few years back for a brake replacement due to faulty parts/install from a well known brake shop brand. The brakes were in great shape following that repair! The second time my vehicle had a sizable water leak that stemmed from the sunroof and vent system that caused the front carpeting to be under and inch or so of water. Aaron & the team were able to air things out to prevent mold damage, and were able to address the water damaged mechanisms and components to get things in working order. They maintained consistent contact with me on updates with regard to timing and parts, all the while during COVID. I really appreciate the team's efforts and the talent at this shop. 4.5 stars for overall work, but half a star due to small cleanups/details that would have been nice to have cleaned a bit prior to vehicle return. Without a doubt, I'm sure to go back for any future repairs! read more

My car was hit pretty bad while parked. Luckily the wheel ate most of the energy and the damage was limited, but Avenue Auto still had their work cut-out for them with both the bodywork and under the hood. Sure enough, they did a fantastic job making my baby good as new again. I am super impressed! Really talented people over at Avenue Auto! I would take my car here again if anything were to happen to it. read more

Avenue Auto Service - Original Damage to the fender and wheel-well. - Body Shops Near Me - San Carlos, California

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These guys went the extra yard to ensure my 2015 Lexus repair was completed with genuine parts. Geico tried to lowball me with aftermarket parts and Aaron priced matched with and got genuine Lexus parts for the repair. Aaron kept me updated with status throughout the entire repair process. The repair included a new bumper and fender which looked emaculte when completed. To help me remain at home during COVBID they towed the car to my house so that I would not need to go in to pick it up. During COVID business was slightly down for Avenue but Aaron made sure he kept all his employees on payroll. Please use these guys for your next auto repair you will be extremely happy with the Avenue. read more

My vehicle' side mirror was smashed by a motorcyclist. Avenue Auto service was in the insurance company' network. Brought my vehicle in for assessment. Staff was professional and courteous. The parts had to be ordered and my vehicle is good as new now. I would recommend them for any body work you need read more

I was rear-ended on the 101 and came straight here to get a estimate based on recommendations from the Subaru dealer. They were able to obtain an estimate and determine that the car was safe to drive and rather than have it stay in the shop for 2 weeks gave me a date that they could start working on it. They gave me an accurate time of when it would be completed and call me exactly on that day. I just picked it up and it looks as nice and shiny as the day I bought the car. I never would recommend getting rear-ended on the highway but this was a pretty nice outcome. read more

Great and easy! I was in an accident and able to tow my car at that moment! Beautiful finished product! Super impressed.

I stopped by as I needed some quick tire service. Greg dropped what he was doing and quickly fixed the issue for me. They were a nice group.

OUTSTANDING! This crew is, simply put- amazing; super knowledgeable, kind, thorough, professional, dependable, honest! All around a superior group of professionals and my car looks fantastic!!!! I am beyond delighted with my experience at Avenue Auto, especially Aaron! Two thumbs up! Thank you, Avenue Auto, you have a customer for life!!! read more

!BAD BUSINESS! My truck (still) has this issue where it stalls out and dies at random times and won't turn on for days so I called Avenue Auto Service and I spoke to Stewart, and he let me know that they had time at their shop and could diagnose my car so I got it towed there. He called a couple of hours later and told me I had a bad fuel pump and proceeded to give me a quote and told me they can have my car ready by the next day latest (which was perfect because this was a Tuesday, and I needed my car to go camping on Friday). Wednesday goes by and I hear nothing. By Thursday I decided to call back and he told me that they changed the fuel pump and that still didn't fix the problem so they greased the computer connections and it fired up and told me that I might have trouble eventually down the road??? OK, they got the car to run so I'm set.. I drove it home come Friday, I pack my car and head to Modesto. I arrive to the campground with no Issue but on Sunday when it's time to go home my truck won't turn on! I had to get a tow back to Redwood City the next morning. Anyway, I called Stewart back and explained that the issue I thought they had fixed was still happening. He reminded me that he said I might have trouble down the road and I told him "I didn't know it was going to be 3 days down the road" and he told me "well you would have to be GOD to determine how far out it would be" Excuse me??? After I told him that the same issue persists he said "then there's a deeper issue that needs to be looked at". OK so you misdiagnosed my car and the repair you did, was NOT the issue. It's deeper than that. I requested a refund and he just shrugged me off over the phone and told me the truck was fine because I drove it out of the shop and that was that.. My truck is still sitting in the driveway with the SAME problem as when I got it towed and plus I'm out $704.00... read more

Someone dinged my Honda Ridgeline so while that was getting fixed, I had Nick at Avenue Auto repair some other panels that were dented or had paint issues. They did a great job and I feel like I have a new truck! Since I had to pay this myself, their prices were more competitive than the other shops in the area. Highly recommended! read more

Aaron was great , gave me all the information needed got my car done in a timely manner, everything turned out great my car looks fantastic, good work guys will definitely recommend and come back ! read more

I felt compelled to leave a review as I will be joining Avenue Auto's customer base. We had a weird mishap with AAA (I was looking for a tow) and I got routed to Avenue Auto (no longer an affiliate of AAA) but I was taken care of like I'd been a long-time customer. This isn't just your average mechanic shop - this is a family-owned business that cares for the community. I'm looking forward to our next opportunity to work with Avenue Auto! read more

My Mazda CX9 was sideswiped and my insurance company listed Avenue Auto Service as one of their preferred locations. I had the pleasure of working with Greg who was very helpful and the work they performed on my vehicle was fantastic. Everyone there was very friendly and helpful and I highly recommend using them for body work or mechanical issues. When I picked up my car it looked even better than before the accident. It was detailed and even vacuumed . Great job team and a big thanks to Greg and his team. read more

Good quality workmanship and friendly staff. They went above and beyond to get the car done on time and even installed a hitch for my bike rack. Talk to Nick, super nice guy and knows his stuff. read more