They ignore you and make you wait and greet others who came much later and signed in. Finally when…read moreyou walk out they try to catch you and ask if they can help you. This might be a "high end" brand but they have poor customer service. Shopping should be a fun experience and this was the complete opposite. So pretentious and rude.

I love me so LV. I shop here every time im in the area. Service is always good, and staff is…read morepleasant. For some reason i always get ignored when im at this particular store, it does not bother me, just pointing it out. Other stores do take care of me slightly more than here. Still, i come in and always shop when im in Madrid. For those who have American passport. Bring the physical passport... they will not take a photo copy or take your word for it when it comes to filing out the Tax free form. Again, unlike other LV a copy of my passport on my phone is sufficient.