SCAM AND HORRENDOUS CUSTOMER SERVICE!!!!
Do NOT buy the Groupon voucher for semi-permanent eyebrows (£99). I bought this in good faith and waited weeks for an appointment, which was last night. Went in, had the numbing cream put on and then was presented with the usual medical paperwork and terms and conditions to sign. It was at this point I noticed that it said I MUST purchase a top-up. I've been getting my brows done for 6 years now. I get them done once a year without top-ups and I am always happy with he results. I told Linda I did not require a top-up and showed her the Groupon voucher which says nothing about this being obligatory. The wording on the voucher says '£50 surcharge to top-up'. This suggests that it is not essential. Linda said this was a mistake. She then went on to say that she couldn't possibly do my brows as she would 'only make about thirty quid'. I am absolutely disgusted. What appalling customer service. Never seen anything like it. So, because I was mis-sold a service and mis-led as a customer, I get the raw deal? The groupon voucher still has the same wording now, so be careful ladies! I felt completely duped last night. Don't get stung like I did! AVOID LIKE THE PLAGUE!!! read more