The individuals in this business do not know how to connect with cats. One of my cats was so…read moretraumatized by the lack of understanding and neglect that he started hiding from people who came into the house after one pet sitting experience. I have had to hire a behavior trainer to help him overcome his fears of people coming into our home. Promises were not kept and notes are not taken. The individuals may have good intentions although there is a disconnect and lack of care that is alarming.

Just wanted to post a warning to everyone since the owner of the Pet Care business is completely…read moreblowing us off after we filed a complaint. We have used their services multiple times and were always happy with the care our pets received. However, this time we were gone for between one and two weeks due to a family emergency. I made sure to buy enough hay and food for all of the animals. When we were returned, the hay level was almost exactly at the same level it was before we left, making it immediately obvious the animals were not being given hay (2 guinea pigs and a rabbit). The rabbits food was at exactly the same level it was before and the kitten and guinea pigs were both out of water. We have a kitten as well who has severe separation anxiety and we told the sitter this and that they needed to make sure they took time to play with the kitten (the previous sitters with this service took time to play with the kitten and we often got really great pictures of the kitten.) No pictures at all and when we returned the kitten SCREAMED for almost 2 hours and was very distressed. Again, immediately obvious that she was blatantly ignored for the entire time we were gone. The sitters are supposed to fill out "pet logs" each time they are here. Some nights this was not even being done until the next morning when I would reach out to the owner of the business to inquire where it was. We also have a camera and noticed some days it would never detect any motion at all, suggesting there were days the sitter did not even enter the home to care for the pets. We reached out to the owner immediately with the concerns. He told us he'd "look into it" and would call us back. He never did, and instead charged our card and assessed a late fee. Afterwards, I reached out to the owner once again and did not get a response. What started as a complaint against a specific sitter has now grown with utter disgust at how this owner has fielded a complaint. Charging our card and hoping we'll go away is not how you "look into" issues. I am grateful that none of our pets were dead when we came home, but I think if we'd been gone much longer they would have been. Stay away from this pet care company. Instead of responding to us in any capacity, the business owner decided to take to my negative Google Review and Gaslight me via an owner response claiming "we would have let the sitter go if you reached out". We did. Multiple times. And that isn't the point. You charged our card AGAIN after everything happened. Pathetic. Do better.