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    Availa Bank

    3.5 (2 reviews)
    Closed 8:30 am - 4:00 pm

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    10 months ago

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    12 years ago

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    First National Bank of Omaha

    First National Bank of Omaha

    (2 reviews)

    Council Bluffs

    Kevin L. Why was I getting people that hardly could speak…read moreEnglish? And if you are really concerned, I would like to talk to you personally. Not to someone that only says they are sorry for how I was treated. You say this is not how you do business. Prove it. You call me personally. It would be interesting to hear why this happens and why you keep on letting it happen. I would like to start using your bank again. But only if I can get it in writing you have taken care of the rude company from out of this country. So next time, I have a problem I can talk to someone that does not have a bad temper. This is the reason this all got started. Is because they will not talk reason. And they have bad tempers. So, if you can promise me that you have fired that company and will change your ways. I will be happy to come back. But you need to say it on here. And you personally have to call me. This will prove you are a man of your word. If you can do this, I can give you a five star and I can put on here you are a man of your word. Thank you for your time. 928-706-0084

    Out of all the branches that I do business with this particular branch has the poorest customer…read moreservice . I don't normally write reviews but I feel it's time to voice my opinion. The 1st instance was when I stopped in to get some gold coins and the teller rolled her eyes at me and said she had to go back to the vault to retrieve them. The 2nd instance which occurred to day was in the drive-through when I had to hit the call button to start service after I sent in the canister. Then when the service was rendered there was no verbial acknowlegement of the transaction from the teller. Just my receipt send in the tube. It is convenient to go to this branch but the poor customer service will keep me from choosing this location in the future.

    First National Bank of Omaha

    First National Bank of Omaha

    (270 reviews)

    Downtown

    I gave it two stars because their customer service has always been wonderful. Now onto my issues…read more I started banking here as an adult since when I lived here as a teen, it was the bank I used. The one thing that absolutely enrages me, is that there is always some loophole as to why these banks can charge you $33-$99 in overdraft fees EVEN THOUGH the reason the account was overdrawn was due to the current balance displaying the incorrect/ not updated amount. Transactions on their debit card will pend for days. Any kind of membership, subscription, or payment plan will come off the card even if you don't have the funds. I've been put almost -$200 by this bank when bills came out, I had the money but they didn't approve the transactions within 48 hours and I spent my current balance on food to then be notified that money was supposed to go to pending transactions. My other debit card does not do this. It updates on the same day and my current balance always takes into account the pending transactions. First National DOES NOT.

    My husband is very ill with debilitating illnesses. He is on Social Security and receives a small…read morecheck. His medical bills are overwhelming and he cannot afford to pay FNBO $100.00 a month and almost $1000.00 to qualify for their hardship program. They have no compassion or sympathy for people that are unable to make the monthly payment and don't understand we are doing our best every month and not missed a payment in over 10 years.

    Availa Bank - banks - Updated May 2026

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