Definitely looks like a newer Chase Bank! Pretty large. I just used the ATM so I can't speak to…read moretheir other services, but no line so we were able to get in and out quickly.

This is a wonderful bank and the Council Bluffs Branch really goes above and beyond for their…read morecustomers. Every employee that works there calls me be by first name and make genuine conversation with me each and every time I see them. This treatment is very uncommon in this day and age and a welcomed way of doing business, in my opinion. If you are looking for a bank that knows how to take care of their customers, and have wonderful products and services available, check them out.

Great service! Lobby…read morehours have been reduced a bit so check before you go if you need to use personalized service. This location, in addition to offering foreign currency with advance notice, provides a notary

I came here in the noon and the banker told me that wait was over 1 hour so I told him to get an…read moreappointment at 4: 30 pm and he said yes when I came later at 4 pm he had already left. Didn't he promised a 4:30 appointment. It was very bad experience and wait here always sucks. It looked looks big office but services are below average.

Kevin L. Why was I getting people that hardly could speak…read moreEnglish? And if you are really concerned, I would like to talk to you personally. Not to someone that only says they are sorry for how I was treated. You say this is not how you do business. Prove it. You call me personally. It would be interesting to hear why this happens and why you keep on letting it happen. I would like to start using your bank again. But only if I can get it in writing you have taken care of the rude company from out of this country. So next time, I have a problem I can talk to someone that does not have a bad temper. This is the reason this all got started. Is because they will not talk reason. And they have bad tempers. So, if you can promise me that you have fired that company and will change your ways. I will be happy to come back. But you need to say it on here. And you personally have to call me. This will prove you are a man of your word. If you can do this, I can give you a five star and I can put on here you are a man of your word. Thank you for your time. 928-706-0084

Out of all the branches that I do business with this particular branch has the poorest customer…read moreservice . I don't normally write reviews but I feel it's time to voice my opinion. The 1st instance was when I stopped in to get some gold coins and the teller rolled her eyes at me and said she had to go back to the vault to retrieve them. The 2nd instance which occurred to day was in the drive-through when I had to hit the call button to start service after I sent in the canister. Then when the service was rendered there was no verbial acknowlegement of the transaction from the teller. Just my receipt send in the tube. It is convenient to go to this branch but the poor customer service will keep me from choosing this location in the future.

I usually go to the US Bank on Madison Avenue but I was closer to this one so I gave it a shot…read more The building is the main headquarters for US Bank in Council Bluffs and its a pretty large building. You walk in and everything looks very nice, even though I had to look around for a few seconds to see which way the lobby was, (to the right). The teller was extremely friendly and very nice. I will definitely be coming back here for my US Bank(ing) needs in downtown CB.

I brag about US Bank all the time. The staff are always so friendly and it's easy to set up your…read moreaccount for when you are traveling domestically or internationally. I enjoy the rewards on the credit card and the online accounts are easy to navigate. I've always had great experiences at every location I have been to in state and out of state. (Their many locations in the country was one of the main reasons I chose this bank to begin with!) Kudos to your customer service!

I gave it two stars because their customer service has always been wonderful. Now onto my issues…read more I started banking here as an adult since when I lived here as a teen, it was the bank I used. The one thing that absolutely enrages me, is that there is always some loophole as to why these banks can charge you $33-$99 in overdraft fees EVEN THOUGH the reason the account was overdrawn was due to the current balance displaying the incorrect/ not updated amount. Transactions on their debit card will pend for days. Any kind of membership, subscription, or payment plan will come off the card even if you don't have the funds. I've been put almost -$200 by this bank when bills came out, I had the money but they didn't approve the transactions within 48 hours and I spent my current balance on food to then be notified that money was supposed to go to pending transactions. My other debit card does not do this. It updates on the same day and my current balance always takes into account the pending transactions. First National DOES NOT.

My husband is very ill with debilitating illnesses. He is on Social Security and receives a small…read morecheck. His medical bills are overwhelming and he cannot afford to pay FNBO $100.00 a month and almost $1000.00 to qualify for their hardship program. They have no compassion or sympathy for people that are unable to make the monthly payment and don't understand we are doing our best every month and not missed a payment in over 10 years.

This bank is slow. Took ten minutes to cash a check. Teller seems unfriendly. Was going to open an…read moreaccount but I'll go somewhere else.

From the owner: Savings, checking, loans…read more At American National Bank, we believe in doing. Because doing is what starts a business, a profession or a farmstead-then grows it. What saves for a new home and provides for a family? Doing is what allows us to give back and help those in need. It's what makes our communities thrive. Makes your life, and the lives of your loved ones, better. And we're here to help you do even more. To help our customers accomplish their goals, then set new ones. To help businesses start, scale and go national. To find solutions and solve problems. To stand by your side and guide you through the good times and the bad. We start by listening-to understand your motivations, your needs, your goals and your options. We get to know our clients so we can help guide them on the best path possible. And we work side by side to deliver on our promises, achieve your goals and exceed your expectations. Together, we can do more

My wife and I don't generally go to this US Bank since its usually out of the way for us but we…read moreneeded to stop by here to make a withdrawal and we were in the area. We went through the drive-thru and the attendant was nice, friendly and gave us our cash in no time at all. I wouldn't think twice about visiting this US Bank again if I need to and I'm in the area.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

I take care of someone who lives in a place that still takes quarters for their washing machine…read more Once a month I have to get quarters and go inside to get them. Every single time the girls at the desk giggle or make a comment about "wow that's a lot" when I ask for a few rolls. I've even had times where the person getting the quarters for me complains about it. Like-do your job, why is it such an inconvenience to you? Why are you making commentary on your customers needs? Super unprofessional and I've been banking here for 6 years...probably will switch. Great place to go if you don't mind being bullied.

I've always had a good experience here. Friendly staff and great customer service. Unrelated to…read morethis branch but I also love their online banking and chat feature! Very speedy results every time.