BE CAREFUL My mom…read morewho had a stroke at work in early November came to Brodie ranch after a week stay at the hospital for short term rehabilitation therapy. The reason I give this place 3 stars at least is for the therapy teams. It would not be fair to give this place a bad rap for the work that the CNAS And all the therapy people do.They are truly great individuals who want to ensure you're making progress and they did everything they could for my mom during her time there. She honestly loved them as if they were family. The night nurses we have had the most trouble with here, if you plan to send your loved one to Brodie ranch you must be VERY explicit about what you want in terms of care. There were many times where my mothers pain medication was simply not given on time and this caused her to have terrible pain episodes, we were often met with a lot of excuses and and fumbles when it came to getting her the right dose at the right time. While I understand my mother was one out of 18 other people in that hall and often the youngest one, her care was just as important. I was really upset that out of the 3 weeks she was there we had 3 separate instances with some night nurses who did not simply read her cart or wanted to be defiant and not administer her meds at the right time and in the right way. One time I was even called in the middle of the night by my mother who was about to be forced medication after a nurse screwed up the dosage for the night and wanted to give her pain meds 2 hours early. Honestly it's a shame to have to see your own loved one being treated with such disrespect. Bottom line: this place is how you view it, morning staff is stellar and quite amazing, they are some of the best of the best. But Brodie ranch needs to get their night people's act together. They need to read charts and they need to look after their patients rather then just medicating them to make it through the night so that they don't have to deal with them. I want this place to be a five star care facility so badly but sadly my moms care here was made harder by those who cared for her at night.

Extremely poor care for the residents and the management doesn't care to respond to family/patient…read moreconcerns! Necessary patient treatment goes untreated for months before being addressed, if at all! My family member went into the establishment ambulatory and within weeks was bed bound due to "lack of therapists". SHAME! They say they switched companies recently... still no improvements! Very sad to see my loved one diminishing so rapidly due to this establishments neglect! ...and after paying nearly $6k PER month to reside there!!! SHAME!!!!!

Amy was so helpful in getting my Mom into the facility and they have taken such great care of her…read more Everyone is really invested in helping her to get batter and giving her the best care while she's there. very grateful for this place.

Overall the staff is really friendly and hardworking. There's a few that slack off in the medic…read moreside, but overall a great place. Josh brings light and laughter to everyone he encounters and Angela works harder than anyone I have ever seen to make daily events fun and enjoyable make daily events fun and enjoyable, I really don't know where she gets the energy to make everyone feel special. Physical therapy and occupational therapy are amazing . The only problem is constantly getting meds switched that my neuromuscular surgeon said I need for leg spasms. Still they try to rectify the problem once you talk to a Dr and explain which I plan on doing Monday. Josh, Angela, Kim and padam are the stars of the show! It wouldn't be the same without them!

This was my first visit to a physical therapy facility. Warm Springs has both outpatient and…read moreinpatient care. I was seen relatively fast, considering that there was a pile of paperwork to sign. Amanda was my P.T. She was good, and properly diagnosed a separate issue when I became unresponsive. I was sent to the E.R. and she prepared quick notes to accompany me when I went across the street to Ascension Seton Hospital. The parking at Warm Springs is adequate. I found the staff to be helpful.

The ladies at the outpatient clinic are fantastic! They make everyone feel at home and really care…read moreabout taking care of you, but also appropriately pushing you to strive for your best self while getting better. Insurance was challenging, but we got through it!

My brother was a resident at Marbridge for 48 years. He began as one of the most independent…read moreresidents in The Village, leaving in 2022 when he became more physically disabled due to medical issues. They provided a modern, clean living space, transportation to his work, cooking classes, supervised grocery shopping, and adults available at all times. In 2022 my brother moved to The Ranch as he could no longer physically navigate The Village campus. The Ranch staff loved on him, making the transition much easier. At this point, he fully transitioned to campus life, rather than a working world schedule. They provided an array of classes, with each resident having 3 classes per day. Staff filled in with special activities during class semester breaks. Finally, my brother had further medical issues and moved to The Villa, where there was more access to medical support and services. Once again, the staff had smart suggestions to help this transition and were always willing to work through any rough spots which might occur. Supports at the Villa included an on-site physical therapy team, around the clock nursing care, a PA on site full time, a dedicated doctor, a social worker, as well as daily planned activities. Marbridge was a life long blessing for both my brother and my family. Our experience has been that they provided a quality living environment with appropriate levels of care for all stages of life.

The management's mission of caring for residents doesn't exist. The residents are bored but staff…read moredoesn't care. It is easier to not do anything. As an RT, if you try to help a resident you are told by the director there is no need to. The hardest part of the job is not being able to befriend, help residents. The cottages are not upkeep. The food served is terrible. The residents need assistance in basic care to look clean, shaved, groomed. They need guidance. I left because of the management lack of support in wanting to assist the residents. Feels more like an institution than a community. They seem to keep parents away and tell residents not to tell them anything. I cried too many times to stay working at The Village. You need to either not care to work there or the staff will hate you.

As a healthcare professional, I've been working with West Oaks for a couple of years now! Their…read morestaff are amazing, and the energy in the community is very positive and upbeat! It is also very clean. They truly care about their residents, and I'm grateful for all they do!! Their residents are wonderful and seem very happy!

Great staff. Christine went above and beyond her duties to assist with obtaining photo of ID needed…read morefor application to Medicaid. She is patient with my sister who is struggling with speech and mobility. My sister's cell went offline due to her unpaid bills. Courtney helped me with conference call to ATT and we got her service restored. Communication from out of state was difficult before that. The speech therapist at West Oaks was very patient, on the phone almost an hour as we did conference call to sisters bank to get sister to authenticate me. The Nurses have been patient with my calls asking them to walk to sisters room because she is unable to answer her cell phone in her condition. Adam the manager is friendly and runs a good ship.

Dr. Ross has been my doc for my stay, and he has been great . The staff are very professional and…read morehave been helpful and caring. I would recommend this Rehab to anyone looking for a place for OT-PT- and SLPT.

The professional staff is knowledgeable and competent. My problem with this facility is interacting…read morewith the non-professional staff members. They are often surly and antagonistic. At the prices I'll paying to stay here I'd expect a little more decorum. For instance: I had to call over 5 times to have room service make up my bed and do generic room maintenance. The employee who finally showed up changed the sheets but didn't even look in the bathroom to see if it needed service, then got all surly because I asked what took so long. This is not how to run a service facility. No other complaints with this facility.

This place is awful! Do NOT leave your loved ones here! It is a prison, which we cannot pull my…read moregrandma out of because the doctors won't sign off on it because they're making money on keeping her here. Insurance won't pay for her equipment without a doctor release. It's COVID, so I understand why we can't visit, but apparently, we can't call either. When we do, we RARELY get someone to answer. When they do answer the phone, they can't answer our questions and have to offer a call back, which never happens. We've provided my grandmother's medication list multiple times, and they STILL didn't put her on her right meds, which sent her downhill fast. She's supposed to be doing rehab for a severe stroke, but they don't exercise with her. I had to stand at her window to get her nurses attention to tell me what her therapy schedule was, and they don't have one! We can't drop off any food or drinks or entertainment. The personal items she came from the hospital with, including a tablet, rosary, prayer candles, comfortable clothes and a plant have all been locked in a closet and kept from her.