Amy was so helpful in getting my Mom into the facility and they have taken such great care of her…read more Everyone is really invested in helping her to get batter and giving her the best care while she's there. very grateful for this place.

Overall the staff is really friendly and hardworking. There's a few that slack off in the medic…read moreside, but overall a great place. Josh brings light and laughter to everyone he encounters and Angela works harder than anyone I have ever seen to make daily events fun and enjoyable make daily events fun and enjoyable, I really don't know where she gets the energy to make everyone feel special. Physical therapy and occupational therapy are amazing . The only problem is constantly getting meds switched that my neuromuscular surgeon said I need for leg spasms. Still they try to rectify the problem once you talk to a Dr and explain which I plan on doing Monday. Josh, Angela, Kim and padam are the stars of the show! It wouldn't be the same without them!

This was my first visit to a physical therapy facility. Warm Springs has both outpatient and…read moreinpatient care. I was seen relatively fast, considering that there was a pile of paperwork to sign. Amanda was my P.T. She was good, and properly diagnosed a separate issue when I became unresponsive. I was sent to the E.R. and she prepared quick notes to accompany me when I went across the street to Ascension Seton Hospital. The parking at Warm Springs is adequate. I found the staff to be helpful.

The ladies at the outpatient clinic are fantastic! They make everyone feel at home and really care…read moreabout taking care of you, but also appropriately pushing you to strive for your best self while getting better. Insurance was challenging, but we got through it!

Walking in, the waiting room is warm and welcoming with comfortable spaced out seating and drinks…read moreavailable while you wait. The customer service & bedside manner was next level, the kind you rarely find these days and definitely won't find at Ascension Seaton (AS). We had a devastating emergency yesterday, and went to Kyle ER after a horrible experience at AS. The receptionist, nurse, doctor, and specialists they brought in were amazing to work with, and helped me to feel comfortable in such a scary situation. I am beyond grateful for the help of Kyle ER yesterday and highly recommend them.

Okay. It's a free standing ER. They arent in network with anybody. This will NOT be a cheap visit,…read moreperiod. They don't balance bill after your insurance pays them (plus whatever your portion is, under insurance). I did their detox program. While I didn't like not being able to interact with anybody other than staff (I mean, it's a hospital setting, so...), they have Roku Tvs with Netflix in the rooms, and you can sign into any of your own services. Jason and Tina in particular are amazing, but I had no negative experiences with anyone working there. I will say, if you're there long enough for a meal, it's going to be a frozen dinner that they throw in a microwave. The upside is you have an exact calorie and carb count, if that matters (I'm on insulin, I have to dose based on carb intake - they let me self administer since I'm on an insulin pump). At one point they apparently would order from restaurants, but that probably cut into the CEOs hush fund too much (joking) Thr care is great. The food is terrible (I mean... It's a frozen dinner). The bill will max out your deductible (and likely your out of pocket even on a HDHP). But they truly do care, and they've stayed in touch to see how I'm doing. Tina, Jason, if either of you see this, thank you.

Stonebridge is a place where the care is genuinely about the person. They are compassionate,…read moreconsiderate, and will go above and beyond. From the nursing to the social worker, everyone is on the same page and wonderful. Highly recommend!

I loved my stay at Stonebridge. I was there for almost 3 months, and the quality of care I got was…read moreexcellent. The physical therapists are wonderful people - Gabrielle, Jim, and Steve. They were very sympathetic to my needs, accommodating, and nice. The CNAs were amazing, especially Juan and Linda, who took great care of me, as did all the others. The nurses are fantastic people, and I enjoyed my interactions with them. Everyone there really cares, and I would recommend Stonebridge because of their nice, caring staff. I kind of miss it, to be honest!

It's your money!!! You would think... Mar.18, 2022 was…read moresurgery date. Today is Dec.1, 2022. Enough time has passed to have the accounting dept. mail the check that is supposedly on someone's desk since Oct. 21, 2022. I have always received a refund promptly from other medical facilities when deposit was overpaid but not from this one. Not kissing it goodbye tho!

Arise/Westlake kept our $8,000 hostage for 19 months!…read more Billing, billing, billing. Notice that almost all the bad reviews about Arise are about billing. When you go to Arise or Westlake Hospital, please never pay anything up front! They will tell you that they will bill insurance and if you overpaid, you will get a refund. But, that seems to never be true, based on reading the reviews here and based on our experience. (Arise handles billing and insurance for Westlake Hospital, we found out a year after a surgical procedure at Westlake). If insurance ever gets billed, and if you ever get a refund, it will only be after many calls and much work and nagging on your part. And, since you won't receive a bill from Arise/Westlake (because you pre-paid and nothing is owed), you will be in the dark about what the charges are, and you won't even know if insurance was billed or not because you don't know what the charges are! Did we get a refund? Yes, after 19 months of calls, emails, frustration, and visiting the Arise billing office in person, we finally got our overpayment of $8,000+ refunded to us. What went wrong? 1) Arise never even billed our insurance for the wrist surgery. They were not motivated to bill insurance because we had already paid them for the procedure. We finally got them to bill the insurance after a year of calling, and finally visiting the Arise office in person. We were extremely lucky that the insurance paid the bill even though it was filed slightly more than 12 months after the procedure. 2) Arise had to "approve" the billing of insurance for the procedure! What? Why? I don't know. Thankfully, they "approved" it, but I've never even heard of such. Billing insurance for a procedure should be automatic, right?? 3) When I called Westlake about billing the insurance, the person I talked to couldn't actually send a bill to insurance, and couldn't tell us if the bill had been sent. Why? Because she worked for Westlake. And, Arise handles the billing. This problem seemed completely insurmountable. We didn't know that Arise handled the billing. We didn't understand the problem. Finally, we drove to Westlake to talk to someone in person about billing, and we were told that we had to drive over to Arise instead. After talking to folks at Arise, we finally understood why it was useless to call the billing department at Westlake. 4) After Arise finally billed insurance, and our insurance fully paid for the procedure, we were then told "Your money is not refundable". Nobody ever wants to hear that. The person was wrong and they never should have said something like that. It would have been insurance fraud to not refund our money after they received payment for the same procedure twice (once from us; once from insurance). 5) After Westlake/Arise agreed to refund our money, it took almost 60 days to receive a refund check in the mail. This is in violation of the law in Texas which requires the patient be refunded their money within 30 days of recognizing that the patient is due a refund. 6) Fundamentally, there is a BIG BIG problem here. The billing of the insurance should happen automatically, and should not have required any phone calls or in-person visits. And, refunding a customer over-payment should occur automatically. Nothing ever happened without our interference. It is as though I was their unpaid employee working for countless hours on my own behalf. Without my intervention and numerous hours spent they would have done nothing at all. I can't possibly write about all the aggravation, frustration, and time spent on this problem. If we had taken no action, we would never see our $8,000 refunded for sure.

Horrible - won't be coming back…read more Took me two hours the day before to get appointment after 4 phone calls. Nurse triage called and scheduled appointment. I came 9 min late and apparently I broke their 10 min policy that they never told me about. They said it takes 10 min to fill out forms which took me 3 min. I counted. And they would t budge. So it's ok to have me wait several hours but I make them wait 9 min and their next availability is a few weeks from now. Right?! And on top of that, my PCP is just leaving the place. And they didn't tell me - no phone calls. Apparently I got something in the mail that they supposedly sent. Nobody should come here.

Finding a good PCP in Austin can be challenging. Many doctors I've tried here either take an overly…read moreholistic approach (avoiding modern medicine), or quickly go to prescribing medication without exploring other options. I found Dr. Mike Sellechio who was able to see me the next day. He was attentive, easygoing, and truly listened to my concerns. He took the time to identify the root cause of my medical issues rather than offering a quick fix, making me feel valued as a patient. The office was clean and modern, and the staff was efficient. You can check in online and complete your medical forms in advance.

My mother in law has spent just over 3 months at this facility and there is not a single thing we…read morecan fault. On the contrary, the team at Brush Country, offer a superior level of care, attributed to every aspect of the patients care plan. We have seen my mother-in- law progress to levels of ability, unexpected by the original surgeons. The Brush Country team's dedication, is the exact reason she is as independent as she is today. This is something only a family can dream of, and Brush Country could turn into a reality. The Skilled Nursing Section of the facility is managed cohesively, with a strong underpinning of compassion and motivation to achieve individual goals for their patients. Despite COVID, they never compromised the level of care, ever. We are very grateful to have leaned of this facility and sad to see my mother-in-law leave. But, as a result of the hard work of the team at Brush Country Skilled Nursing, she is now able to live a more independent life.

This place feels like home. If you grew up in a house with a lot of siblings.. the energy between…read morethe staff and patients are very loving and supportive. Dont let the size fool you this place is a gem! The therapy department is amazinngggg!

The Memory Care unit is not the best. The evening staff is not professional, they vape freely ,and…read morehalf the time they don't get along . The food is horrible and not properly prepared and a certain cook serves horrible looking plates . Housekeeping does a half fast job . the showers need to be tore out and redone in Memory Care (& the Assisted living side.) It's a very outdated building. New management took over and we know how that goes . Rent goes up but, no new accommodations. The assisted living side has wonderful care staff And are very helpful,attentive and friendly

Facility is nice. People and staff are caring. Food is not good. No access to registered dietician…read more Food quality is very poor and administration staff is non-responsive to resident concerns about nutritional needs.