Rarely do I feel the need to give a bad review but in this case it's deserved. I have a 20 YO Generac standby generator that has given good service but wasn't resetting when power came back on - it would continue running for hours or until I shut it down manually. I rarely need standby power - the unit only has 320 hours after 20 years so most of the hours are from the weekly "exercise" cycle. But, I want it to work when it's needed. I travel frequently so I was worried about the unit running and not shutting down so I wanted it fixed before I left town. So after spending $200+ for a service call, they claim I need a new transfer switch. I said "OK, please give me an estimate". 8 days later, still no estimate. So, I called on three separate days and asked when I could get a price. Today, I called, waited on hold and was told "we emailed the supplier and haven't heard back yet". Asking about when I could get a price: "it would be 12 to 14 weeks before we could get the part". This company must have too much business because they clearly don't care about customers. Home Depot/Lowe's and Costco here I come! read more

HEY, just a shout out to you folks. This is posted in many other places, but I think it is important for you to know that HOME DEPOT gave me your company's info, and told me that you would reach out to me in Alabama for an install quote. Guess, what? nothing heard for a week, so I called you people. got some fly by night answering service, left a name and number and the HOME DEPOT info. Nothing after 2 more weeks. Please feel free to go fuck yourself. I found someone else that answered my request right away. for everyone else, beware. read more

The folks from Auxiliary Power Systems provided some of the best customer service I've ever encountered. From the initial sales call, all the way to installation and maintenance, they have been courteous, professional and have gone beyond what I would consider GREAT customer care. If you are going to buy a backup power generator (Generac) in Alabama, I can surely recommend these folks. In a world where customer service and satisfaction is all but dead, these folks are delivering it in spades. Chris Crane sold us the unit and was courteous, knowledgeable and didn't hard sell us. Daryl Graves and his assistant got here at 7am on the day of installation, and due to a snafu by Alabama Power, stayed until 9pm that evening getting the system up and providing us power. The final install and inspection was done by Billy Smith, all of which were super to deal with. Finally, all the arrangements and logistics were accomplished professionally and superbly by Karen from the Pensacola office. a great company, with great people, and so far a great burden lifted knowing we have back up power now during the multitude of outages we experience each year. read more