I recently made a purchase at Auto Zone, store #2992. The clerk was rude and was playing a video game on her personal game screen through the entire purchase. I ask if someone was available to direct me as to the proper placement of the purchased part, the clerk said "no". I then asked if anyone else here may know. She said "no". This experience was so unusual to me because in every other auto parts stores that I have shopped, the personnel can't be more obliging, knowledgeable, or willing. I'll never go to an Auto Zone again. There are too many good alternatives available. Stay away from the Williamsport Auto Zone. They are terrible for service and kindness. Advance Auto is about 1 mile away. Go there! read more

Amazing people that care about their customer. Have been working on our car since we've purchased it last year. Had a mechanic that we thought was good working on our car the people at Auto Zone informed us that the person we had been having work on our car was scamming us and hadn't done the work and was trying to return the parts to the store for cash. They didn't have to go out of their way to do this but it gives great comfort knowing there's still good people in the world that care. read more

While visiting my daughter my motorcycle broke down. I went to AutoZone & was simply amazed at the service I received from DUSTIN. He helped me get my bike on the road and throughout the entire process, he assured me that everything was going to be ok. He deserves a promotion and raise read more

I needed windshield wipers and a battery during the pandemic. Out of their way to be helpful courteous and professional. I would recommend this business anytime read more

I would like to personally thank Austin Engel who assisted me via phone on 20 Dec 2020. I called needing a part on my way to work that I would install later in the day. Austin went above and beyond to ensure that this random customer was completely taken care of. I asked about a Military discount for my order that my wife would come in a pick up for me due to my need to be at work with the USPS. He informed me of Autozones policy about having to be there in person to show proof. Now mind you I'm not active with a CAC card or retired with Military ID nor does my wife have a DEERS card. I was 14 years active and now disabled with a VA disability card, which was in my possession at work. He understood the situation and had the Christmas spirt to honor my service. My wife informed me that when she went in to pick up the part that the Manager noticed what happened and from what I'm told was not keen with what happened and informed him of such but stilled honored the agreement that Austin and I discussed. Shame on you Store Manager. Austin, keep doing what your doing and you will go far and well respected in life. Putting people first and making them feel respected and at that moment in time the most important person goes a long way, and for his actions I will ensure that THIS store will be my goto parts store before the one 2 blocks from my house. Thank you Austin! read more