I am really impressed with the AutoZone on Washington Street. The store is always organized and spotless, which is saying something given how many parts they stock. The staff is approachable, knowledgeable, and genuinely helpful with car maintenance details and matching parts. Their app makes the experience even better--you can save your car info and instantly see compatible parts, prices, and availability. The inventory updates in real time for this store and others nearby, so if something isn't in stock here, it's easy to find where it is. The loyalty program is excellent too, and the prices are always fair. Cars can be a money pit sometimes, but this AutoZone makes it easy to feel confident you're getting honest advice and good value. Every visit feels efficient and friendly, and I've even met other car enthusiasts and small business owners there. It's one of those rare places that's consistently well run and a pleasure to visit. Highly recommend! read more

This is also part of me going around location after location, with no luck, because the numbers I called were of the national appointment line. This place didn't even have mechanics on duty, but the appointment line setup a time for me to go in and not so good. read more

I had a great experience last night getting my battery replaced. A young man with reddish brades try very hard to remove my battery. After struggling for a while he got the assistance of Quamirer. He worked so hard struggling to remove the old battery. He never gave up. He was finally able to remove it. Both young men gave me great service. My new place for all of my auto needs. Myles read more

Great service and very knowledgeable staff. Helped me every step of the way to make sure I had all the right product for my car. Thanks Diamondr read more

This place has a clown agent packing a large gun to make customers feel welcome. He's a dork. Stopped by to pick up a simple oil filter and had to wait in a long line just to ask what number my filter was. Why?? They do not have the books in the back where a customer can just DIY, but I have to ask some teenager to look it up, who wasn't even born when I started changing oil. The kid is rude and eats chicken in the back while I wait in another line to pay for it. Customers before food yells the busy manager. He puts his chicken wing down and takes my money. I leave the $5 bucks on the counter and leave. I'm going to pep boys from now on and will only use Autozone to replace my battery and drop off my dirty oil... all over their parking lot for them to clean up. They feel customers are too dumb to read and lookup an oil filter and would like to hard sell you some battery washers or oil drain washers. read more

AutoZone - No ONLY WE can find your own oil filter, so WAIT IN line foo! - Auto Parts & Supplies Near Me - Philadelphia, Pennsylvania

This store is not enforcing the mask rule. Tons of customers inside without masks, employees wearing them around their chins. What is the purpose of plastering mask signs all over the door if it's not going to be enforced? read more

What amazing service! Stopped in for new wiper blades and Crystal and her colleague were on it! They knew my car was tricky to fit correctly, we tried a few and Crystal did a great install right on the spot. She also checked my wiper fluid to top off. As someone who doesn't know a ton about the workings of the car, I so appreciated her walking me through everything! Thank you! read more

I came in for a new car battery and they listened to what I needed and quickly processed the order. I also needed an install and I waited my turn before Jose came over and switched it out for me. Everyone was busy but courteous. I'll be back. read more

Went in for a new battery. Great help and service. Floor manager was amazing!!! She cleaned the terminals and changed the battery for me.

Always great service, helpful, and attentive -- as I have been in a number of times for issues from hubcaps to window wipers and am not at all a car savvy person for such things -- but the people there are wonderful. Much appreciated! read more

went looking for a screwdriver to attach license plates. the woman working at the counter helped me find the right screwdriver and then actually changed out the plates for me, in the rain, without me even asking. She was definitely out to provide good customer service, not to make an extra (unnecessary) dime for the company - which will in turn make me return again and again. read more

Went there to get my lights checked. Lewis was really helpful great guy great personality . I'll definitely be coming back. Thank you! Highly recommend. read more

Great service! Fast friendly expertise! I came in with a dead battery on the street. I was on my way in under 15 min! Soooo grateful!!!!!

My car battery died and even though I jumped it, the next day it died. I walked in and asked if they had the inventory. She said, 'Let's check your battery before you decide to replace it.' I was like...huh? Shouldn't you be upselling? So I said, 'Sure.' We tested it, she showed me that it wasn't going to hold the charge for long, so I decided to replace it. She came in explained everything I could possibly have questions for (including my interrogation of their warranty) and then brought out the battery and replaced it. It was pretty cold, so another member of their team volunteered to take care of it so she could go back inside. I was done within 15 minutes. Very professional, very cordial. Definitely coming back here based on this experience of service. read more

Carmen and Crystal at the Auto Zone on washington ave provided great customer service and saved the day changing my battery. I was so stressed, but they helped me out quickly and I managed to make it to work on time! thank you again!!! read more

I wish I could give the employee ROBERT JACKSON a negative review. He lied to me and told me that I would be able to have my 12v motorcycle battery charged within an hour or so. When I went back, none of the employees had ever seen a battery like it and suggested I go to pep boys. The amount of inconvenience I experienced from this incident is going to wind up costing me over $1200 (can't sell my moto w a dead battery) and I am infuriated. There are 100s of people who need jobs, I suggest replacing ROBERT JACKSON immediately w someone who is more knowledgeable and deserving of this job. I will not return ever again nor will the dozens of motorcycle enthusiasts I associate with that I will make aware of this incident. read more

Wonderul service! The staff, especially Diamond, was super helpful and friendly! They were knowledgeable snd helped me woth a purchase and installing the part in my car. I will be coming back to this AutoZone! read more

Prices are a bit higher than Oreilly's I frequent in Washington state or North Carolina. Price of proximity I suppose. The clerk was courteous and helpful. A welcome relief. read more

Pretty happy with my experience. Came over to get some routine maintenance parts for my car. The staff was really helpful, found the parts I was looking for, and was really nice throughout the process. My air filter needed to be ordered, so they sent for that. They also did some modifications to get a better branded oil filter with the oil-filter deal they were running. Will probably be back for more items in the future. read more

Great customer service. They were super helpful. Just wanted to run in and out and we were able to do that with there help. I would definitely stop here again. If you need any auto help this is your place. You have to check it out. read more

Just want to thank moises for his great customer service!!!! knew exactly where everything was that i needed and had great vibes! I appreciate your service! read more

My request at the Maple Shade Autozone in S. Jersey was completely denied to simply put oil in my Rav-4. Two male employees were standing there doing nothing but staring at me. Desperate, I went to this AutoZone in S. Philly, and the kindest employee ever, (Norwood?) an older man not only put in the oil, but taught me how to do it myself. It was obvious that he cared enough about me as a person to provide assistance. A person's personal values and work ethic mean everything when it comes to a service position. His sweet disposition made a lasting impression; well-worth driving over the bridge. Thanks so much! read more

Fantastic service. Check engine light was on, found the reason in a matter of minutes. It was a bad sensor, asked if they had any in stock, they did not, but told me other competing businesses nearby where I could find them. Told me what a fair price on the part would be from a third party seller, advised what a fair installation price would be as they are not an auto repair shop. It's a nice place to go and get advice and not have to question anyone's integrity. read more

Very helpful! Needed a battery, and had no tools. The female manager gladly helped, even got the rust off the connection cables. Thank you so much! Was able to make it to my destination on time!! read more

Fantastic service - very friendly and efficient staff. I've had to replace several parts in my car over the past year. Last week, I had to jump my car and it surprisingly didn't give me any issues the rest of the week. But when it didn't start this morning I came to terms with having to also get my battery replaced. I called ahead and spoke with Crystal who told me they had my battery in stock and that they could possibly even replace it for me. After I showed up, it took all of 20 minutes to get everything squared away and fixed. So grateful I picked this particular Autozone! read more

I am writing this review solely for the GREAT customer service I received at this particular Auto Zone store. I have shopped with Auto Zone many times before but the courtesy and general regard for customers at this branch is awesome. I stopped by because my "Check Engine" light would not turn off. Within a minute of entering the store and explaining my situation, an associate had my car's computer system hooked up to his handheld gadget and told me everything I needed to know. The best part? It was FREE! I highly recommend stopping by for this convenient and free service. To show my thanks, this Auto Zone has become my go-to location for any/all of my car needs. read more

Welcome to the zone. This is a great place to get your battery charged for free or dispose of used motor oil. They are also fairly knowledgeable and can give decent advice. They are pretty lax about doing small jobs in the parking lot also. read more

Great service and everyone was really nice. Claude especially was patient and got me in and out. Highly recommend this place if you live in the city. read more

Just went in at 8:45pm to buy two windshield wiper blades for the rear windows of Honda. First impression that they were very nice, did not rush even though it was almost closing. Very efficient, got out in 5 min. They even offered to put in my battery if needed. This is the kind of customer service that i look for. I wish ALL the Autozones were like this one. Some of them balk at helping to put in light bulbs or batteries....not these guys at this store. I will go the extra miles to find come here again. read more

I come here only if there is a sale or if I part I need is cheaper here than pep boys or advance other than that a good store.

I went in for a battery because mine kept dying in this cold weather. They felt that a model less than the most expensive would do the job very well so I got that. The people who usually install batteries weren't around so the clerk came up with a delivery person, Dell, who had no problem with the change. Even though he was working on it outside, he was more concerned that I might get cold, even though I wasn't. He recommended that I wait in the car instead of standing outdoors. He made sure the battery was well secured and as he was finishing I was going to give him a tip until he refused it saying the store is more interested in happy customers for repeat business. They'll certainly have my business! Thanks! read more

This location is called a " hub " store meaning they are a warehouse as well as a store. So their selection of parts is much deeper than a conventional store. Now let me mention the quality of what they sell. Their brake pads come from various sources, the white box ones are cheap and wear out quickly, their red box pads are semi metalic but the compound cracks apart, their top line c max is a bosch product but it is the most expensive(more than a bendix-inventor of brakes & wagner per say). The warranty claims lifetime warranty however read the papers closely and it states only defects in manufacturing that are covered. So in effect they admit they sell a inferior & possible defective product. Do you want to risk your life with something like that making sure you stop in time ? Common sense would say no. So in closing while they put some slick commericals on plus sponsor some things, the benefits of dealing with them does not outweigh the risks you assume. Go somewhere else, heck anywhere else. read more

My girlfriend's car died about a mile from the shop. Batina the store manager helped me pick out a new battery after looking at pictures of the battery. Mike was actually willing to go out in the 20 degrees temperature and install the battery for us. They both went above and beyond to save the day for us. Couldn't thank you two more. You got a customer for life. read more

I went to Autozone today to get my battery checked because I didn't want to wait until it died on me at an inopportune time. Batina was terrific. She took the time to check it and also get a second opinion to confirm I needed a new battery. She even made a call to a local mechanic for me to check on the price of something else. She was so pleasant, knowledgeable and took the time to explain things to me, more than once since auto mechanics is def not my thing. She replaced my battery and would not even accept a tip. I've been to Autozone many times and they are always so nice. They really do have the best customer service! Thanks Batina!! read more

The only reason this place is getting two stars is because the female who checked my battery was knowledgeable and answered every question I had. She said I would be credited for the old battery and that they would be able to replace it for free in the matter of 5 minutes. Overall, it sounded promising. However, she asked another female (she looked like the manager) to see if she could change it or if "Ken" could change it. I'm not sure if their chit chat was meant to be loud but clearly both of them didn't know how to change the battery. She then informed me that this supposed "Ken" person was leaving and he was the only person who knew how to change the battery. After ringing up our new battery, the manager went outside to take a look at the current battery I had (might I add she had an attitude that was very unappealing). I'm not sure why she did that considering she didn't know how to change the battery. After that fiasco, long and behold "Ken" appears and answers another person's question. If the battery change only took 5 minutes, why did this "Ken" guy have time to walk around for 15 minutes and answer other people's questions? Why didn't I get my free battery replacement service as promised? The store closed at 9 and we were there at 5. Had anyone else had the same problem, would they be turned away also? Thank goodness I had someone else help me change the battery. If not, I'd be stuck at this godforsaken place. read more