Needed new windshield wipers after seeing the first of the fall rain. Found what I needed online,…read moreand was especially pleased to see that they install them for free. Except they don't. Because when I arrived at the store and picked up what I needed, I asked if they could please install them for me. One clerk says his eyes don't do well in the dark and the other guy said no, because it's raining. And it's dark. I point out that it isn't raining and that there are literally lights outside of the building that make the parking lot as bright as day. But heaven forbid that one of them actually get out their chair to see if they can help: apparently, they were of the opinion that they would crack my windshield because they wouldn't be able to see properly. Huh. In that case, I guess I'll be doing it myself. Thank you SO much for all of your help. You went above and beyond to help me out. Oh, no, sorry, you didn't. Because it was raining (it wasn't) and it was dark (it wasn't). And when I said thank you and goodnight, the clerk who had "helped" me said "goodnight." His colleague didn't say a word or take his eyes off his phone. Yeah - thought so. Customer service at its finest.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I've been taking my cars there for service and repair for years. They know cars, treat you fairly,…read moreand won't price gouge you. I whole-heartedly recommend!!!

Had my car towed in Monday to get the alternator replaced, and the mechanic told me that he…read morecouldn't get to it that day but someone would look at it Tuesday. No word from them on Tuesday, called twice on Wednesday but they still hadn't looked at it and told me they would call me first thing Thursday morning. It's noon on Thursday now and still no call. When I called them to ask about it and complained at the length of time I was told that "I don't owe you a damn thing" and was hung up on.

I bought a wheel. The photo showed a rim and tire. I intentionally bought this wheel because the…read morerim and tire matched, the tire was in good condition, and the price seemed fair. But when the package came, it was only the rim. They took off the pictured tire. When I asked about it they said: "I'm sorry for any confusion, but I'm sure they removed the tire since any freight was calculated with the weight and dimensions of the wheel being bought and not the tire on it. I'm afraid there's not much I can do about that." Are you kidding me? The rim by itself was available online for 50% of what I paid these jokers. I am not going to hassle with returning it, but that's bullshit.

Very nice people running this place. If you need a part this is the place for you. We needed a…read morereplacement wheel for out car. A new one would have cost over 500.00. We got one used here that looked brand new and paid 150.00. We took the bad wheel back to them that we took off and they gave us a 50.00 core credit. No fuss no problems. In and out. REALLY GREAT experience.

My brake pads and rotors were replaced a long with oil and air filter changes. The work was done…read moreto my satisfaction and in a timely manner.

Aaron knows what to look for and what to do. On my car, he recognized that there was actually less…read morerequired than first thought. He didn't do a bunch of unneeded (and expensive) work. Great place to take your Subaru.

This is where I've been coming with several cars for over 3 years! If your car has a problem…read morethey'll do everything they can to fix it! Great, friendly service. If you're like me you need things in layman's terms they also do that!! The manager James is awesome!!!

Ive been taking my cars here for about a year now and it has been nothing but amazing service…read more Absolutely recommend if you live in the Oak Ridge area!