I was on vacation in Lake Charles and began having brake issues. I took my vehicle to the Lake…read moreCharles location for service. Not only was I was stuck there for 4 hours and told me to come back the next morning. When I came back, they said they were not able to do the work needed because the part would take a week to get there. I wasted an entire afternoon and part of the next morning. I then went to one of your competitors, Mavis Tire, and not only they were able to fix my issue in less than 2 hours, they did the work for almost $1000 less than what was quoted by this Firestone location. I will never do business with Firestone again

I went in to ask questions about an oil change and coupons. The lady wanted me to make a…read morereservation for 11am the next day. I arrived 15 minutes early and I was told it would take 30 minutes to to do. 3 hours later my car was still in the parking lot. It had not been touched. I asked for my keys back and the attendant did not say a word as to what the problem was. So much for a reservation. Won't go back.

I always go into this location and they are always so helpful, however today put them over the top!…read moreI went in and asked for a bulb for one of my blinkers, Jeff, one of the managers, pulled it up and found it in store for me. Before he rang me up he asked to look at my car to see if he would be able to get to it to change it for me (I was prepared to do it myself)..he pulled out the old bulb and noticed that it wasn't bad but instead it was just loose and therefor had a bad connection. He cleaned it out and tightened it back up for me and he even checked all my other lights and blinkers before I left AND DIDNT CHARGE ME ANYTHING!! I will forever continue to use this Prien Lake location :)

I visit O'Reilly's Automotive quite often. That far from my house. And sometimes I prefer to go…read morethere then AutoZone. One morning it was very cold and I went to start my car and it hesitated I didn't realize I need a battery. Once I got to work I heard in my research online found a battery at O'Reilly once I got off I headed there to purchase a battery. Once I walked in the store was packed with people that was a nice gentleman that asked me if he can help me I told him that I needed a battery keep mediately came over and gave me the options of batteries that I could choose from. I asked him if he could possibly check my battery to make sure it was good or not and he said sure. He came right out then the battery check-in realize my battery was bad which I already knew. He then went inside got the new battery for me I went on and pay for it I asked him if he would come out to put the battery in the car for me. He replied if you can give me a few minutes I'll be right out let me help to get the customers out of the store. Once he was done with the customers, he headed out to help me install the battery in my car. He was nice courteous and the service that I received was fast and impeccable once he was done he asked me to go in and start the car to make sure everything was fine. I also love going to O'Reilly because they have the California Scents air freshener that I like the ice and every so often I go and I check to see if they have my favorite air freshener I will suggest anyone that's having problems with their vehicle to head on to O'Reilly and get the best customer service you've ever had. Great place, Great Service.

I purchased 5 tires from them wanting all five tires mounted and balanced they did not balance my…read morespare went back to them to get it balanced was told that it was even though it had no weight on it so okay maybe but I took it to tire Southern tire Mart the place that recommended twisted off-road to me the tire was not balanced they balanced it for me.While I was at twisted off-road I told the lady at the front desk that they did not seem too friendly she told me she didn't need to listen to this f***ing sh** told me to shut the f*** up and called me an a** h*** very ladylike behavior so I'm sure they won't be getting any more recommendations from Southern tire Mart do not waste your time or money @twistedoffroadandaccessories

These guys did an outstanding job for me. On short notice, they were able to get my truck in the…read moreshop to install a set of Bilstein coil-overs. From the beginning, the receptionist was very friendly. She called back when promised, which is something you don't see very often nowadays. The mechanic (and owner I think) who I spoke to on the phone was very knowledgeable with suspension. The mechanic that was there when I picked up my truck was also very nice and professional. I'm super happy with Twisted-Off Road in Lake Charles. I highly recommend them if they are in your area and you are looking to have coil-overs installed.

Staff was super friendly! Charles whose a veteran went above and beyond to help me with my battery…read morereplacement. My car's battery is a little tough to change since it's located passenger side firewall under a plastic panel. It took little time for him to replace it! He was extremely patient and knowledgeable for answering all of my questions since I don't know much about cars and turned my bad week into a good one with his sweet soul! Great customer service, will definitely be back.

From the owner: Your local Advance Auto Parts at 2119 Ryan St in Lake Charles offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Sign says they open at 7. Got there at 7, had to go inside because they weren't open. Employees…read more told me "maybe you can talk to a manager? They never open on time" "be patient" and then finally when I was leaving to go somewhere else, "oh they don't open until 9". So obviously someone needs to change the hours.