So... today my car battery died while driving on the highway after I finished work, and I had to be towed all the way to town. Took the battery to autozone and the associate, Nera, was very sympathetic to my troubles. She quickly tested my battery and determined no cranking amps left, and set me up with a replacement. I was all pissed off and tired from dealing with all this, but her smile, laugh, and fast service really turned my mood around. Mahalo Nera. Can't thank you enough read more

Last weekend, after waiting a half hour at O'Reilly's Auto Parts in line and no customer service, I called Auto Zone. Jason was so helpful on the phone and encouraged me to come in so he could take care of my request for a part. He went above and beyond with such a great attitude! He made my day and I will take all of my future auto parts needs to this store. Please management - give him a raise!! It's so rare to have such great service. read more

I frequent this location on occasion when I need parts and specifically when something fails or needs replacement. This time I needed an AC recharge kit or system in order to recharge the AC system in a Chevrolet Colorado as the AC is not as cold as it should be. The associate assisting with the location of the preferred charging system was thorough and explained the different levels of AC charging and their benefits. I eventually chose the mid upper tier and I am satisfied with my purchase. Cool topics can be discussed if they are pertinent to the evaluation of the industry and where it's headed. Fuel vehicles will survive, thankfully. As they are essential in the movement, growth and maintenance of the world economy and society's survival. AC recharge equipment acquired. read more

I am helpless when it comes to my car. Autozone to the rescue. Night before Thanksgiving, my key fob stopped working. I went in and Jason gave the best customer service! He opened my fob and replaced the battery for me. He also told me the best wiper blades to get and installed them for me. I was so grateful for his kindness and professionalism. This is a wonderful store! read more

Autozone - Jason installing my new wiper blades. Service with a smile! - Auto Parts & Supplies Near Me - Kailua-Kona, Hawaii

While waiting for friends to come, mind as well grab some car freshener and wipes on the go for the whole trip here in Big Island. Autozone is next to the restaurant that we gonna dine for lunch. Upon entering we were greeted. This location is pretty big and can say that they have most of the necessity that most people need for their car care. Staffs are prompt and friendly and love the Aloha vibes in here. Every aisle is packed and this store is clean by far. We got in line after grabbing all the things that we need for our car. This is so convenient for us and glad to do business with them. Mahalo for reading and happy juandering fellow yeeps! read more

See all

I needed a battery on a Sunday! Ugh! I went here and Michelle was AWESOME! Got me a battery and offered to put it in for me. Then tested my charging system and determined all ok! I am so thankful for this kind of service. Michelle was awesome and I was on my way in minutes with a new battery!!! I will always go here for anything I may need in the future!!! Big mahalo!! I am a very happy customer!! read more

I called in to the Kona, HI on Henry St. location (10/12/23: 16:07) to ask if they had a starter for my vehicle. The lady that answered said she would check and to hold on for a minute. 12 minutes later ... I hung up. This is piss poor customer service and lack of follow through from their employees. This experience has left me with no desire to do business with this establishment in the future. read more

Michelle W. Is the definition of the worst customer service I have ever received, she proceeds to open the store 5 minutes late with absolutely NO UNIFORM ON! And than goes to tell me she didn't sleep well and is tired, I go to the counter to inquire about my ordered brake pads, she continues to tell me that the pads aren't in the store that I have already paid for! She tells me that I need to get more information, I get the info from my bank and show her statements, (now she's trying to place nice lady). She somehow after 10 minutes of going back n forth comes from behind the counter with my pads, and when she does she says "HERES YOUR FRICKEN PADS DUDE" than she demands me out of her store, THIS PLACE NEEDS A BREAK FROM MICHELLE SHES KILLING YOUR BUSINESS AND OUR COMMUNITY! read more

Autozone - Auto Parts & Supplies Near Me - Kailua-Kona, Hawaii

The staff were exeptionally helpful, educational, patient and kind..........................::..:::..

Used to like this place, but recently it seems to have gone downhill. called over 24x over a weeks time to check part availability, and no one answered the phone... not once. Then went into store, and had to wait in like for over 20 minutes with just 3 people ahead of me. only 1 person working counter. bought a few things, one of which was an extra so i returned it, and was not given full price back, even as store credit they gave me a few dollars less than i paid for a few days earlier, which isnt a big deal, but doesnt make any sense, then when i show employee price on shelf she just shrugs here shoulders and says well thats what the computer says. was so pissed off, just ended up leaving store. once i use my store credit, this will be last time i buy anything at autozone in Kona. read more

The customer attention and relations are amazing and much needed in Hawaii. I felt cared for and listened to when I spoke with the lady representative there. She spent the time to provide customer service and offered options with alternatives. I really couldn't believe the depth of her knowledge and offerings. Everything was covered. Lots of ideas and even one that included a competitor that offered something they did not. I felt like she should be providing customer care for every position in Hawaii. Yes it is an auto parts store! When I entered it felt like a dream routine for a NASCAR driver's break over lunch and a foreign garage experience for me. So it was like smelling rubber and car oil instead of perfumes and bathing oil. No interesting items catching my eye and no end caps filled with home decor or interesting travel guide books and items. Yet I was made to feel very comfortable. It was very spa-like due to the customer assistance. I would love to say more about the customer client relations. FINISH LINE: FIRST PLACE! Thank you for all of your help! read more

This is the best auto parts store I've ever been to. Everyone is SO Nice! Very helpful and courteous. i especially want to thank CRYSTAL for her kindness. She really went above and beyond to help me. She is such a lovely helpful person. They are so fortunate to have such a great team of employees. read more

Michelle the store manager is friendly and professional. Helped me set up new car battery. Checked the level with a detector and gave me great tips on how to keep it from corrosion. Highly recommend you go see her for your car issues. read more

Autozone - Car battery - Auto Parts & Supplies Near Me - Kailua-Kona, Hawaii

I had issues with my oil level in my car and thought I had a leak. I put some more engine oil. My dashboard still stated I was low on oil and my engine light stayed on. The manager let me do a diagnostic on my car and helped me out with what she thought! read more

Great service from Violet who was cheerful from the moment I walked in the front door. She was willing to test my battery on the spot, and she took a few moments to talk-story about working for the company she is proud of. That kind of customer service is hard to find nowadays. read more

I accidentally left my phone in the restroom not realizing it until in the TSA line awaiting to board our flight back to the mainland. I called to ask if someone could retrieve my phone and the kind gentleman was able to locate it. The next day the store manager Michelle took down all my information and mailed out my phone. She was simply amazing and so generous! I can't thank her staff or her enough for their kindness and prompt service. I am overwhelmed with gratitude!! Paying it forward! Mahalo! read more

Great people! Great service! Great prices! FRIENDLY & HELPFUL! I had to special order and change order and the gals were just amazing. 5 stars! read more

Michelle is so rude and she's the parts manager. No smile, no Aloha and very short in her customer service. Seems like you hate your job. Been here many times and never encountered other employees like her. read more

Did allot of business with this company on the mainland over the years and was always very happy. This store doesn't disappoint. Always very helpful, willing to bend over backwards to get you the part you need or point you in the right direction if they don't have it (which isn't common) read more

I came here to check my headlights changed and was helped by Kevin who was extremely helpful since I had no idea what to do, he had a great attitude and was betty quick. read more

Super knowledgeable... The sales manager (lady) was amazing! I would totally recommend this place to anyone!

I would like to provide a testimonial for an amazing, female-friendly, positive experience I had with the manager, Michelle W. of the Kailua-Kona, HI store #5205. When I walked in I was very impressed in the amount of female staff and non-intimidating atmosphere from the beginning but the manager, Michelle W. went way above and beyond, just selling auto parts. She was very inspiring and encouraged me to have confidence, and to fix a mechanical problem myself. I have a mini-cooper, a very particular car, so was afraid to do it, but came back the next day to tell Michelle how much she inspired me. She helped me pick out tools, and went outside with me to help me with my car. Thank you so much, it means alot to me when "someone" goes out of their normal daily routine, to help someone. I would love to see a women's mechanic training class in in kona auto-zones as well as around the country. Please honor Michelle W. with a raise and promotion. Mahalo for being an inspiration and giving me confidence in fixing my own car!!! read more

I needed to replace the engine and transmission in my 1995 Ford Bronco. I worked with Carolyn who was incredible in getting the long block, transmission, and miscellaneous parts ordered. She then ensured that the parts were delivered to the business that removed and installed the engine and transmission and made sure that the cores were returned and my deposits credited all seamlessly and with no input from me. The entire AutoZone team helped make my engine and transmission change a simple and painless experience. Thanks to Carloyn and the entire team! read more

I just had the best experience with John Carrol. He came out to my car and didn't stop until it was fixed and I was able to drive away!!! Best guy ever!!! Would not except a tip. Just a great guy all around!! read more

Very helpful staff, has everything you need for your car, and thank you John Carroll for helping me change out my license plate light's, much appreciated, mahalo auto zone kona read more

My husband sent me in to pick up some parts for his Chevy pickup. I know nothing about car parts but the two ladies working at the parts counter were incredibly patient and helpful. I got home with the right parts! Mahalo! read more