I hear great things. They were the first to reach out on a repair order I had. However, I've postponed the repairs for a month and will reach out again then. They seem very thorough and professional. read more

Our organization (Arc of Kona) has been with Precision Auto for many years. They are an outstanding company that have always went above & beyond to take care our fleet of vehicles. Ray & his crew and Kristie are friendly, professional & very reliable. I highly recommend Precision Auto Repair! read more

This review is totally overdue, like from 12/2023 - 01/2024, overdue: I found Precision Auto Repair through my extended warranty company Endurance for my 2005 Honda Accord Coupe; as a note, they are the only authorized mechanic on Hawai'i Island that can do any warranty repairs that is covered by Endurance. To give some context, when it comes to trusting automotive repair shops, I'm the worst! I always think they are trying to rip you off and the whole distrust thing probably stems from me not being mechanically inclined! I know I shouldn't feel like this but I do! Sorry to have dumped my personal shortcomings on all of you but there you have it, LOL ! Anyway, upon calling and setting an appointment to get my AC checked to see what was wrong, the person I spoke to, Laurie, was extremely pleasant and professional and scheduled me to bring in my car right away! When I brought my Honda in I explained to Laurie that I was going to be out of town for over a month, gave her a list of a few other things I wanted an assessment and an estimate on. She said it could take a couple weeks or more for the assessments and a reply from Endurance as to what they will cover. A couple of weeks later Laurie contacted me with all of the particulars and they began the work on repairing the AC and other items on their list of "must get repaired, including my State of Hawai'i Safety Check requirement since it just expired (at no additional charge)!" I mean WOW , talk about excellent customer service and professionalism! Laurie and Ray (owner) has completely turned my negative attitude around towards automotive repair shops! Fast forward to today (10/14/2024) and I'm back for an oil change, filter changes, tire rotations and an overall assessment! Today, I'm dealing with Ray and he is extremely professional, friendly and moves with purpose and determination in getting customers in and out as quickly as possible! I fully support and recommend Precision Auto Repair, if I could give them more Shaka's I would, so, at the least, they get my personal 5-Shaka Rating! read more

See all

I LOVE Precision Auto! They are truly the most communicative, friendly, timely and honest auto repair company I have ever used. I spent years going to a repair shop in Waimea (rhymes with flex grody) and every time I went I would have a huge bill, and 50% of the time the issue would persist. Precision Auto is a totally different experience. I am afraid to say this but sometimes I am shocked how little they charge me in comparison to other repair shops on the island (and I have been to every one in the Waimea / Kawaihae area). Their technicians are knowledgable, fast-working and above all - honest. Precision Auto truly is the best auto repair shop I have ever been to. read more

We are super pleased to find Precision Auto for our fleet repairs! We took our first vehicle to them and it was repaired within the day and the pricing was very reasonable! This particular vehicle has been down for over 2 years, taking it to a few different mechanics telling us we needed a new transmission. This wasn't the case at all! We received quotes of 15K and Precision Auto found the problem and repaired it for $300.00. Thank you Precision Auto Team! read more

25 Years, and always stayed true with dealerships for my car service and repairs ...NO more!!! Lex Brodies is my go to...I recommend and trust them! Maybe we need new dealers!!! read more

Polite reception & did efficient work, Price reflected service. Will use again if the need arises.

I'm so glad I found Raymond on Yelp. This is the shop I've been looking for in Kona for 16 years. I feel like I'm in good hands. Very thorough with details and great diagnostic. It's ideal for people who care about maintaining their vehicles and want to find that mechanic shop that helps them protect their investment of keeping an older car going for the long run. Experienced in preventative maintenance, which is what I want. read more

1st time customer at precision auto. As a reference from my brother, I opted to try them out. SO IMPRESSED! Made an appointment, they communicated well at every point of contact. Very thorough service as well, my car threw a code & they verified it was the problem by swapping coils (I appreciate the thoroughness!) I'll gratefully pay precision the reasonable price for their time & expertise to help me resolve my auto care needs. Thank you for doing a great job! read more

Precision Auto Repair - Address & phone number for a legitimate place to help in you needs of service. - Auto Repair Near Me - Kailua Kona, Hawaii

Ray and the team @ Precision Auto have been my go to auto repair since moving to the BI in July 2021. They walked me through the safety check and registration process, handled my oil changes (which includes tire rotation/inflations, fluid checks, break checks) and a few other normal wear and tear issues. They communicate what needs to be done in layman's terms and provide estimates before any work is started. Call and make your appointment, you won't be disappointed. You go as a customer and leave as a friend. Precision Auto No Ka Oi! read more

I needed a new starter and Honda had just in the last two months changed their policy from accepting my third party extended warranty to not accepting it. At Precision Auto they accepted the policy, gave me a quote, started and finished the work in two hours at a lower price than the original quote. I will be going back to them for my car repairs from now on. read more

I went to Raymond for two years. I brought multiple cars to his shop. the first 6 months he fixed the cars quickly and economically. then he found out I was a single mom, and a homeowner, I had a bit of money and no man with mechanic know how and I was a target. One car he quoted me $15k to fix. took it for a second and third opinion. yes it needed help but $2500 and the car is still running. i didn't want to believe it so I brought one more car to him. he showed me a print out of codes the car pulled and said $2k now and transmission likely to blow. I had my own code reading device and when I plugged it in, it pulled no codes. i again took the car to two other mechanics. they pulled no codes. good mechanic, nice people, but they will scam ya in a heartbeat. earn your trust and then bend you over. read more

They fixed my air conditioner in a very short time at an extremely reasonable price and asked me to come back in 2 weeks to check for leaks at no additional charge. Great service all around Definitely recommend! read more

This place is the best! Ohana feel - greeted with a smile, a cold water and fantastic service! I purchase my tires here as well as service for my vehicles. Highy recommend! read more

I cannot give a review on the mechanical work this shop provides but I can give my feedback on the customer service I was given via the frontdesk person. I spend a good amount of money upkeeping our vehicles. Some of the work most mechanically inclined folks can do it themselves. Like me, I am a DIY person. Other work require more speciāized tools and skills and this is when I seek professional service. I am not one to always go where others recommend because we all know you might not get equal treatment. Seeking shops with 4 or 5 stars is also decieving. Trying to get quality service or repair comes at a premium and shopping around to still get quality without breaking the bank is important. Upon one shops inspection it was recommended a part will soon need replacement. I wanted a second opinion and called several shops on the part price and costs to replace. Precisio Auto was one of them. Lori or Laurie was pleasant but her tone seemed annoyed. Apparently qoutes is taboo or too much work to research. Despite exchanging info and a reply of calling me back for a qoute, it never arrived. I waited a few days to give her the benefit-of-the-doubt. 1 week went by, then a second week went by. I understand that businesses get overwhelmed and backlogged. I understand honest mistakes. But this was not the first time it happened to me. This was twice. The first time I called back and she was on the defense. Arguementive that she called me back when in fact she didn't. Then of course she gave me a sketchy qoute, claiming that parts and labor charges could change over time. While that is true, it was conveyed to me annoyingly. I am not upset because no money was spent or loss. I just took my money elsewhere. My only gripe is the quality of customer service and promptness. Even if they were more in cost to repair I would have chosen them based on their star ratings. Instead, from just over the phone I was made to feel unvalued and as if they did'nt need my money. That's ok because we all have choices of where to spend our money. Addition to the business owner response : Thank you for responding promptly. That is exactly my point in regards to customer service. Not only was I looking for a qoute for a part and the labor involved but not once for both calls was I even offered for your shop to schedule a look-over to see and diagnose or if indeed it's what my vehicle needed. Had that been suggested and even if it cost more to replace or repair I wouldve taken my vehicle to your shop. Instead what I got out of both calls was that I was wasteing your time. Thank you. read more

My right Windsheild blade was not working after driving in a large storm. I was basically charged to look at the car and for the repair which was a loose nut. The cost was $250 . That is ridiculous for 5 min of work and tightening read more

Squeezed me in, in a pinch and had me on the road quickly. Just what I needed to keep my busy week going.

Excellent customer service, great communication and so much Aloha! Thank you Raymond for fixing my beast and getting her back up and running! If I ever need anything else done on my truck, I won't go anywhere else, mahalo!!!! read more

They have been very helpful in fixing my handicap vans and minivans and knowledgeable and getting things fixed in a timely matter.

I took my Jeep into Raymond for an oil leak. I was given a diagnosis of the problem and told that the repairs needed would fix the oil leak. I authorized the repairs that Raymond said I needed. The repairs did nothing to fix the oil leak, and soon after bringing it home it was worse than before. I called Raymond to ask for a refund. He refused. I informed him that the dealer had told me it was not an oil leak and that the transmission needed to be removed and repaired. Raymond still refused to refund my money. I fought the charge with my credit card company. Raymond still refused to refund my money and I am now out $568 for a repair that did not fix the problem -- all because Raymond stated that I "authorized the repairs." This is not ethical. read more

My 2007 Toyota Tacoma had started to leak from the steering; a very slow leak, and I took it here. I'd already figured out the source and considered doing it myself with a little help from youtube, but decided to bring it here. I was very glad I did. Raymond and Laurie were great, and I was happy not to be worried about leaving steering fluid in driveways. Their quote was better than the other place I checked as well. We will definitely use them again and would recommend (and have done so) to friends. Mahalo. read more

See all

Raymond, the proprietor and Master Mechanic, is a truly gifted professional with unparalleled knowledge of automotive repair, integrity and customer service skills. Along with his loyal staff of technicians and customer service agent (Laurie), Raymond carefully diagnosis the problem, presents the repair options, schedules and completes the necessary repairs at the lowest possible price. From the moment you call and schedule an appointment it is clear that these are experienced professionals that stand behind their work and have built a clientele of loyal satisfied customers. Honest, brilliant, hardworking, polite and kind; what more could you ask for? This is the best automotive service center on the Island and I recommend Precision Auto Repair without reservation. Very Sincerely Grateful, Eric T. (and the Honda that no-one else could repair). read more

Repair was done professionally, cost was twice as much as done elsewhere for same repair on identical vehicle.

Precision Auto Repair, are Automotive Repair Thieves , They Quoted me 857 $ to Repair my Air Conditioner, they Said I needed a AC Compressor, thought that was a little High, Took it to another Mechanic, he found a Short in the wiring, fixed it for 70$, Raymond said that I needed a 457 Raidiator. Took to another Mechanic, fixed by Replacing the Thrmostate, Charged me 60$, Ray wanted 843$ to replace my Plugs, Plug wires, coil, Another Mechanic did it for 225$, Ray is Robbing the Public, YOU HAVE BEEN WARNED. read more

Went to get a slow leak fixed in my tire plus an oil change, etc. They told me the tire was not fixable but made me wait 2-1/2 hours and charged me to rotate tires that needed be changed out the next day anyway. Absolutely useless and wasted my time. I'll never go back. read more

This is a great establishment family owned and operated! All the staff and technicians are great. Greeted with a smile every time I visit

Have had quite a few car problems in the last year. The crew at Precision auto is top notch and you can totally trust them. They took care of everything and then some. The owner Raymond calls you to go over the problems and lets you decide the best approach for your budget. This is one of the few mechanics I have ever dealt with that wasn't trying to milk every penny out of you. I can't say enough good stuff about the service you get here. They also have a loaner vehicle which is a life saver when you are busy. If every mechanic was like Raymond it would not be such a stress when getting your car repaired. read more

Raymond and Laurie were so generous with their time and expertise. They fit us in when they were booked for the day. When they realized we would be in Kona driving from Pahoa, they made time for us so that we did not have to make a second trip with a compromised car. The final bill was much less than expected. They provided a ride for us to and from a local restaurant. I highly recommend Precision Auto Repair. read more

I have trusted Raymond at Precision Auto for both of my vehicles for all oil changes, scheduled maintenance and repairs for over three years. Trust is important to me. I've had our dealer's in-house shop and a major franchise outright lie about the condition of my vehicles and the need for service. I suspect that the techs and the salespeople at these places are under pressure to sell, even if it means doing unnecessary repairs. Precision Auto is different. When something needs to be done, Raymond is up front and tells me. I never feel, however, that Raymond is inventing issues or recommending repairs that are unnecessary at that point. I feel that he is always looking out for my vehicles' safety, maintenance, and my wallet. That's what an awesome mechanic and small business owner does. I suspect the difference between Precision Auto and the chains and dealerships is that Raymond is the owner and he treats people the way he likes to be treated. read more

Just spent Well over 2 hour waiting outside the shop for a safety inspection that we had already paid for. They allowed someone to park in the ONE designated parking stall for safety checks. Knowing we were coming back to finalize appointment. We waited over 2 hour to hear that we had to wait some more for someone to move the car in the designated spot. Will use this place as last resort from now on. Dont give me the run around and make we wait for your mistake of letting someone park in your designated safety check spot. read more

We have trusted our vehicle repairs to Raymond at Precision Auto since they opened in 2010. I like a lot of things about them, but here's the top three. 1. Great communication. Raymond always explains what's wrong, how he will fix it, and what the costs will be. 2. Reasonable rates. It's always scary when something goes wrong with our truck or car, but we feel safe knowing that Precision Auto has never gouged or over-charged us. 3. Quality repairs. We've had brake work, tune-ups, oil changes and regularly scheduled maintenance. Every time the job was done right. We are very happy to have a reliable and trusted mechanic for our vehicles. read more

Raymond was recommended to us by a friend who is a backyard mechanic. Raymond was fast and accurate on diagnosing our vehicles mechanical problem. I felt the rate he charged was reasonable and his staff extremely knowledgeable and friendly. I would highly recommend his business read more

I called Raymond after breaking down in Kona. He said he was full for the day, and then proceeded to give me free advice over the phone for possible issues and simple remedies. He said he'd call if something opened up on the schedule. I tried what he recommended to no avail so I took it to his shop. I've never had a mechanic willing to help over the phone so I decided to take the vehicle to him even if I had to wait until tomorrow. He called less than two hours later and had already had the vehicle in. He fixed it for a very good price and we're on our way. Excellent customer service!! I wish Raymond had a shop in Hilo where we live! read more

As a long time resident of the Big Island, we've tried many auto repair shops but now we have found the best--we had a difficult problem with our Buick which was fixed by Precision at a good price----all of our other experiences have been positive--they are honest, competent, excellent service! read more

I would give more stars if they were available. Raymond & his team did excellent work getting our 2005 Prius back on the road after a main part of the hybrid system failed. The manufacturer's price for the replacement unit was exorbitant (more than the value of the car!), but when I found a mainland company that rebuilds them, Raymond took time to talk with their tech and satisfied his concerns about quality, reliability, etc. He also worked wonders with his busy schedule to fit our repair in and then charged us a very reasonable price. They are nice people. They know what they are doing and get the job done right. Hands down, they are the best. read more

For a couple of years I have been without AC. Had experienced horrible services from other automotive company's in past years, that I have found it very difficult to trust other mechanics and or company. Thanks to YELP, I was able to find "Precision Auto Repair". Customer reviews and their experiences with them had me floored. I went in to Precision Auto Repair and was immediately greeted with awesome customer service from Laurie, and knew right off the bat, that I had come to the right place. Laurie was able to schedule me in to have my AC checked out at the earliest convenience, and Raymond (technician) gave me a call, went over what needs to be done, quoted a price, and I agreed my approval for the go ahead, and just a few hours... My vehicle was done and ready for pick up! Thank you Precision Auto Repair for your awesome customer service and most of all a TRUSTED automotive company that I'd recommend to anyone out there who can't seem to find an HONEST mechanic, go see Raymond and Laurie at Precision Auto Repair. Mahalo guys! And Happy New Year! read more