I came into the store today to pick up a few quarts of oil and was immediately greeted and helped by Tuong H. From the start, it was clear he really knew what he was talking about and genuinely cared about helping. He was knowledgeable, confident, and took the time to explain things in a way that made me feel comfortable and at ease. Not only did he help me find everything I needed, but he went above and beyond by checking all the fluids in my son's car and showing me exactly where everything goes. I came in thinking I just needed oil, but he made sure the vehicle was fully taken care of and safe. He was friendly, patient, and made sure I got the right products--not just what I came in for, but what the car actually needed. When I left, I felt completely reassured and much more confident than when I arrived. I highly recommend Tuong H and will definitely be coming back to this location on Garden Grove Blvd and Nelson Street. Thank you, Tuong, for the excellent service--you truly went above and beyond and made my day. read more

Huge thanks to Caesar, Eddie, and Adrian for helping me out with my car issues. They answered all of the questions i had and pointed me to the best option for purchase. Great communication and amazing service. Would definitely come to this location in the future. read more

Every time I come in for help with something on my car, my experience with everyone has always been helpful, fast, efficient, and so nice here! Thank you! read more

They make you wait forever, and in the end they tell you they don't even have the parts because their inventory isn't updated.

Very knowledgeable, helpful and friendly staff! My check engine light came on and they were able to run it for me! Then I need a new back windshield wiper and they got the size and replaced it for me! Thank you Autozone! read more

The workers here are extremely kind and helpful! I don't know much about cars and they were very informative about the parts we needed. Highly recommend this shop. read more

Matthew was very helpful and had a very positive energy. I came into get a oil filter and he was super nice and was able to serve up the one i need and grab for me! read more

AutoZone - oil filter - Auto Parts & Supplies Near Me - Garden Grove, California

I always come to this autozone for questions on my car and Jose the cashier is always very helpful. Helps me find what I need and very polite. Thanks Jose read more

Exceptional service. Went in seeing I needed oil. Completed dumbfounded walking in. A sales associate by the name of Matthew was very helpful. I didn't know the oil I needed, which he took the time to locate it for me. Went the extra mile to suggest the best choice (brand) for my vehicle. Needless to say oil was purchased and went out to fill it. I was completely clueless as to where it should be poured into. Went back inside and with a friendly greeting once again Matthew asked If I needed additional assistance; which I did along with needing a funnel. He was so polite and helpful he provided myself a funnel to pour in to prevent from spillage. I am very impressed with the customer service Matthew provided for me. Along with myself he treated other customers with respect, courtesy, along with helpfulness and efficiency. If I could provide additional stars I would. Many individuals do not go the extra mile thus I am very appreciative with this gentleman. Thank you again Matthew. read more

Excellent service! Matthew was really patient in helping me out even when the store was really busy. 5 stars!

I went there to get some oil and and change my head light bulb and they got me exactly what I needed. Matt was a huge help when it came to installing the new bulb, running bright and strong. Been here a few times for all my car needs and they're always a huge help read more

RAMON SAVED MY LIFE!!! I came to autozone just to get my check engine light read because I had maintenance done so I didn't think anything could be wrong within a short month. Check engine light said it was my sensor, but I was sure it wasn't. I popped open my hood. Ramon was super nice, helped me out for a good hour being very transparent and honest. He noticed immediately a crack in my radiator. So that's why all my coolant leaked, no engine overheat yet though. Anyways he referred me over to a great friend mechanic too to help me get the problem fixed right away. HIS KINDNESS WAS REALLY NEEDED DURING THIS TIME AND I AM SO GRATEFUL TO HAVE BEEN HELPED BY HIM. Oh and yeah the autozone was easy to navigate through. I was not belittled for being a woman and being about 5 feet tall. (I'm sure they thought I was 15) read more

AutoZone - Old radiator - Auto Parts & Supplies Near Me - Garden Grove, California

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Rolando told me he just started working at AutoZone but I didn't believe him because of his professionalism and excellent service! Such a nice guy read more

Very bad service, I came yesterday to Change my car battery end up worse,a young guy change battery he don't know what he doing,he didn't event tell me.his name,after he change battery my car not working everything is lock, he don't event ask me if I need help or not very heartless and unprofessional, he not qualify to change battery or anything , I will file a complain. Now my car cost over $1000 to fix,auto zone need to responsible for my loss,I will file a law suit. Please don't go here baddddd.auto zone 12951 Nelson/ garden grove ca read more

I came into AutoZone today for a new battery. I was assisted by Ruben. My car wouldn't start or would have a slow start. Turns out I had a major corrosion covering the battery that prevented the electrical charge. Ruben was so amazing helping me clean up the gunk before he tested the battery. I loved that he said "I don't want to sell you a battery if you really don't need one yet." After the cleanup he tested it and I did in fact need a new battery. He also helped me top off my brake fluid and I also wanted new wipers. He has such amazing customer service and great personality! I was very weary coming to an AutoZone based on some bad reviews on other locations. I'm glad I went to this one! Next time I need new parts I'm definitely coming back to Ruben! Highly highly recommend this location and ask for Ruben! Manager, if you're reading this, please give this man a raise!! read more

The first time I met the staff I was impressed. My needs were fairly simple, I needed a quart of oil. Johnathan rang me up and asked if I needed help. I said no but the answer was..... Help! He helped me out and that's all she wrote A+ read more

We called two other Autozone and they gave us all different battery size and variations. Matthew from this location not only was professional but was very knowledgeable and recommended us the exact battery that we needed for our MDX. We said we were heading there now. When we got there he had the battery out and the tools needed for us to exchange the battery. Thanks again Matthew much appreciated. I highly recommend that you become management or Tema lead so you can train others to be as good as you. read more

I came here for help with my auto needs. Matthew helped me and did a fantastic job. He helped me out with my headlight needs. He was very informative and helpful! Great customer service! 9/10 helpful rating. read more

JESUS - THANK YOU!!!!!! My truck battery was completely dead, luckily I ended up at auto zone. Walked in and was greeted by Jesus, he asked if there was anything he could help with. I explained that my truck battery needed to be replaced and he immediately started to look up which one was needed. I told him I would be purchasing and installing it outside since once I turned off the truck it would not turn back on. I asked him if they had tools and he said yes, however, he was very kind and express not to worry about it that he would have it installed at no additional cost. I can't THANK HIM ENOUGH for being such an amazing person!!! Not only was his customer service on point, but he went above and beyond. Thank you Jesus!!!! read more

Cesar is so helpful and nice! This is my local autozone and they're so helpful each time, especially to someone that knows nothing about cars. Thank you. 5/5 stars read more

I visited this location as I needed some automotive parts for my 2007 Toyota Yaris. I had the pleasure to work with John the sales associate who gave me great recommendations and regards to my brakes, alternator and spark plugs. When going to the dealership they charge so much. He walked me through the process on what I should look for in regards to a and also the best type of brakes that I need for my vehicle. I did express to him that my light kept coming on and off and he diagnosed it with the machine that they currently have. He was very insightful and a pleasure to talk to. I will definitely be coming back with my vehicle needs as I have a 2004 F-150. Thanks John!!!! read more

I just wanted to give a shoutout to David and the for saving me from calling a tow truck due to my car breaking down. David was a total lifesaver, going the extra mile to help me out. I had no tools and was stressing but he walked up to me seeing I was in a predicament and offered a much needed hand thank you again man read more

I just came here a moment ago. I would like to buy a small lightbulb for my car, Then I asked the guy if he can able to help me. He was refused it right away, because they are not allowed to do so. I don't know if he was right? Or he just being lazy? read more

In June of 2022, I took 4 large deep cycle batteries to Ceasar at the Autozone for replacement. He sold me 4 new deep cycle batteries. In May of 2023, I returned the batteries as they were not holding a charge. Ceasar gave me 4 new of the same batteries. They would not hold a charge as well. I discovered that the batteries Ceasar was selling me were not deep cycle batteries. Ceasar told me the batteries only have a 1 year warranty and he could only give me a discount on the correct 4 new batteries. I explained that he sold me the wrong batteries in the first place. $640 later, they're telling me I have to spend that again. read more

Came in for some brake lights and was greeted by Mark. He was very knowledgeable and went above and beyond to make my experience phenomenal! Couldn't thank him enough for the amazing customer service! Highly recommend this location A+ read more

I have been coming to this store for the last 20 years. I'm over due to give this part store a review. The workers over the years are always helpful. Today, (during Covid pandemic) I came in to buy a tow lock tow pin and a 38mm socket for the tow hitch ball. Ceasar & Jesus were both very helpful to find what I needed. Thank you! Autozone should give them a promotion read more

AutoZone - Tow ball lock pin for the 2019 pilot - Auto Parts & Supplies Near Me - Garden Grove, California

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Ramon and Ireili were great and fixed my headlight with no issues! I highly recommend Ireili because he put back my headlight without damaging it. read more

AutoZone - Headlights - Auto Parts & Supplies Near Me - Garden Grove, California

Came in to buy the headlight bulb for my car and there was a nice gentleman working there helped me finding the part and also changed it for me as well. I didn't catch his name but thank you for your help. I would recommend this place. read more

Stopped in for a new battery. Mark was great and friendly. He even replaced my battery for free and showed me how to change the battery. Want great customer service and a lesson in changing a battery? See Mark. You won't be disappointed. Thanks Mark! read more

The employees working at this location are all awesome. They were able to switch my key battery in minutes. And taught me how to put in my windshield blades that I had purchased elsewhere. They're very understanding and patient with everyone that comes in. I highly recommend coming to this location for all your needs. read more

Bad service customer. My part has lifetime warranty but i came back to return they said I can't do it. They said the manager not there and i can't not speak with them. Never come back there read more

AutoZone - Auto Parts & Supplies Near Me - Garden Grove, California

***Think BIGG! (Buy In Garden Grove)... *** This Autozone is located at a convenient location, but it's a pretty small shop. If you know what you want it's a good place to purchase items for your automotive needs. Since the shop is small there is a limit to the amount of goods that can be put on display. But if there's something specific you need I'm sure it wouldn't be difficult to order. Going to this location is great if you want to also hit the Home Depot, Costco, or Office Depot within a block of each other. The parking lot is not usually crowded so going in and out is easy. I do believe in supporting the local businesses. So when possible think BIGG and "Buy In Garden Grove". read more

This place is amazing! The staffs were very helpful with me getting what I needed for my car. Irlei went out of his way to replace my car battery. Very friendly and professional! Thumbs up in my book for the services provided!! read more

The autozone on Harbor did not provide me with good customer service so I decided to come to this Autozone and Cesar provided me with phenomenal customer service. He changed my dying battery in a heartbeat. Now I will no longer be worried about being stranded. Thank you Cesar! Will def be returning to this Autozone read more

Don't come to this location. We came here out of convenience. What looked to be the manager seemed like he didn't want to be here. Asked a question and had to ask twice instead of just being directed to an isle. Don't push customers away with bad attitude. read more

very bad customer service. I hope the manager will fire him soon. Dont go here for shopping . New autozone on Brookhurst and chapman way better. read more

I went there to get a light for the side-front lights (I'm not a car person so I don't know what it's specifically called). I got there and the customer service person, Jonathan, was super helpful and even tried to install the light for me. It was unsuccessful but that wasn't his fault (my car is just stubborn). Anyway, he was a great helper and if you need a suggestion about cars, Jonathan is very useful. Thank you! read more

Caesar was very helpful! Helped me locate the product and add it to my car as well! Very friendly and knowledgeable staff, would definitely recommend! read more

My local auto parts store has always been willing to go the extra mile and help me out when I needed the help. Today, even in the rain and a social distancing scare, Irerli, stepped up and got my car back on the road, so I can do my job tomorrow. Thank goodness for caring people. read more

The people working at this specific AutoZone location are all car lovers and passionate About cars. I have always had great experience dealing with each one over the years... I have several Autozone stores around, but this is the one I always try to go to even if it is a bit out of my way. Mark who is new here at the time of this post (2/10/22) was smart, understanding, and very knowledgeable, he provided excellent customer service! I highly recommend anyone to go here. read more