I've been going to a lot of different auto shops trying to keep my car in good health, but I always appreciate a shop with a good team. Jonathan and Ruben helped me pick out, install, and test a new battery, and gave me peace of mind as to some electrical issues I've been dealing with lately. Very professional staff, very friendly, well deserve of high praise and a pay raise! read more

I recently stopped in the Cape Coral Auto Zone Store located on Cape Coral Parkway. I needed new wipers for my Toyota PU. I was greeted by a store employee named "Matt" what a fine young man he's was!!!! I can't say enough good things about this individual!!! From his knowledge of the parts, to the great conversation we had, then he even offered to go out into the parking lot to install my new wipers blades. Old fashion service from a fine young man!!! It's my hope that Auto Zone will see this review and immediately promote "Matt" to a management position within in company!! I was so impressed with this young man and the way he represented the company, I will now only be using Auto Zone, and this same store for all my auto needs, and I may even just stop in to say hi! Ask for "Matt" you won't be sorry!!! Thank you,,, a former "Napa" customer! read more

They are open and operating. Stopped in here for some lightbulbs. Although we were told the lights bulbs were the same for each socket... one of them was much smaller so I'm not sure they are actually the same. read more

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Staff interaction, uneducated in computer systems with no direction available. Tried using self check out told me to wait for cashier with no delineation of who the cashier was then I was told I was the cashier. I don't work there. How could I be the cashier? Used my first amendment right with the un educated person to express my feelings, and was asked to shop somewhere else. read more

TL/DR - ZONE OUT OF THIS LOCATION! Forget getting anyone to help you as they're too busy on their phones and their products are cheap and unsafe. Their refund process is decent however. I went in one evening with my wife to look for 1) an air compressor (the portable kind that hooks up to the cigarette lighter to air up a tire), a car battery charger/emergency start device. And a locking trailer hitch pin. Sounds pretty simple right? Except no. Asked the dude at the counter (a fully grown adult, not some teenager) if they had the locking hitch pins and he told me "whatever we have would be on aisle (whatever) and went back to his phone. We eventually found it. Went back and asked him about the air compressor and he said "we don't have those" and went back to his phone. We looked it up on the Autozone app and it said they had various models in stock at that store so I showed him the app and he sighs and takes me to them, then immediately leaves and goes back to the counter and his phone. Didn't take the time to explain the difference in model features or what have you. We were able to find the battery charger ourselves after a while - no sense asking him for help. Well, the air compressor caught on fire and melted the plastic casing around the wires. Decided that in addition to returning that, I would also return the battery charger considering the quality and safety issues around the air compressor and doubting that my battery charging experience would be any safer I go there, and the same dude was there and I went to the counter with my stuff for a refund. That wasn't an issue and was handles smoothly but another customer was in a knock down screaming and cussing match with yet a different employee who refused to help him find something in their store. It's really like they don't care which is a bit odd as Autozone is usually one of the best auto parts stores. Not this one though read more

Great place and great people! Went for a new car battery and they tested my old one and put my new battery in for me. Pacheco was a great help and explained step by step the installation process! read more

I have gone to this same store twice to purchase windshield wipers for my wife's 2007 Tahoe and have not been given the proper ones. My understanding is they will install them for you. Twice at this store I have been told they won't. I had originally left a bad review yesterday and called the regional manager to complain. I got a call from him this morning. I expressed my frustrations. He assured me he had spoken to the manager and cleared up the fact they do replace the wipers and prefer to do it so they know the customer has the right ones and is happy with the purchase. I had a chance to speak with the manager, Marni, today and she said they have corrected the misinformation the employee put out. I have always liked dealing with Marni. She really knows cars and is great with customer service. Everything is cleared up and I am happy to be a continuing customer at this AutoZone. read more

I went there on 1/9/23, to get a new battery for my Honda Odyssey, and spoke with Edell (sp?). He was exceptionally professional, courteous, knowledgeable and helpful. At one point in the transaction, he was unsure how to address a problem I had with an online AutoZone transaction, so he asked Marni (sp?), his supervisor/manager for assistance. She offered an immediate solution, which was much better than that provided by corporate, and everything went smooth. Edell replaced the battery and I was on my way in a short period of time. I've been in that store a times since moving to Cape Coral in 2019 and have always been impressed with the employees, management and service, so I have no reason to go elsewhere. Thanks Edelll and Marni - keep up the GREAT work. read more

Prices are decent. The staff is friendly and knowledgeable. Jack is an awesome dude, very helpful!

I had a great experience at this Autozone. I came in with a bad battery, and I was in and out of here in no time. I had a free battery test done by Luis, who let me know the best options to go about getting a new one. I was sold a battery with a 3-year warranty, and Luis even installed it for me. Great service and great employees, especially Luis, super nice guy! Would recommend to anyone in the Cape Coral area. read more

2010 370z misfires so took it in and had Ian plug in the computer and see what's going on. He said #2 was misfiring so I bought spark plug and coils for #2 slot. He even helped me with this. No more engine check light and car is back to normal! Ty Ian for your patience. read more

Customers be careful!! I have used autozone for years but never had this problem. I bought a 12 dollar part this week that ended up not fitting my car at all. It was a Dorman steering coupler for a 2014 elantra. Today I try to return the part, at the exact same store, to buy oil and brakes for the car but they said sorry you must have the receipt. I said can you use my number and was told sorry that's only for rewards. I told the guy at the register to keep the part ihe apologized and said sorry he can't help and he gladly took the part. I know for a fact they can look up the sale history for the part and see it was just sold. But evidently this is a corporate decision which just made them lose another long time customer. It is not worth the risk of having a receipt washed and destroyed or fly out the window knowing you are out of luck with autozone. Advance auto and O'Reillys literally not another part store is like this. read more

Gus was great! He helped me find what I needed very quickly. He told me about promotional deals that saved me money and got me free stuff. Awesomeness. Great job Gus!! read more

We were in desperate need of a battery and the man who came out to look at our car wasn't very interested in helping us, he advised us to go across the street to O'Reilly. Thanks to John at O'Reilly we got a new battery and great service . So, AutoZone, you lost a sale and two customers !!! read more

I bought a defective product at autozone on skyline. When I tried to return it with the receipt the cashier was a total dick to me. He wanted my phone number. I said I don't give my phone number to stores. He said no phone number no refund. Amazon doesn't ask for my phone number when I return a defective product. I won't go into any autozone again. This is the reason in 20 years there won't be a brick and mortar store left. read more

My car door handle broke today, and I was extremely flustered, I came into autozone looking a new handle, one of the employees Louis was extremely helpful and patient. I was in and out in 10 minutes and got exactly what I needed! read more

Came into buy Brake and power steering fluid, Marne helped check my levels and filled them up for me, I would've tipped her if I could. Excellent customer service. read more

Best customer service and store I've been to! Luis was so helpful and made sure I got what I needed to fix the fuse problem with my truck! It's rare to find someone who actually cares and Luis was amazing! read more

This review is for the AutoZone store in Cape Coral, FL on Skyline Blvd. I went there to get some engine coolant, wiper blades and some windshield washer fluid. The store manager, I think her name is Marne?, helped me and was just super helpful and gave me great customer service. She even assisted with a difficult install of the new wiper blades. I couldn't have been happier with the service and friendly treatment I received. If you need anything for your car, I recommend this store. read more

Great store with amazing customer service. A lot of knowledge of products. If you need parts not in stock they will gladly order. My go to Autozone store! read more