I recommend this company. They are very good getting your part ready for you. neaded apart for an…read more18 Tahoe, it was pulled and ready for me to pick up by the evening before closing time. Great people call get parts

I have to say after looking for a while l posted what l needed and in a short time l received a…read morecall and the next day was on my way to pickup the transmission l had been looking for. They was waiting on me when l got there with transmission l have came to get. They where great to work with . Helped me to make sure it was secure before l left. I would recommend them to anyone who is needing auto part. Thanks again to Stacy's and their staff!

When you come in the door you are greeted and they can help you with your car needs…read more Just ask for Will but if he is busy no worries because everyone there is very knowledgeable and can get you the parts you need and check your car out if you don't know what it may be.

I walked in and there were no customers inside. The worker behind the counter appeared to be…read morewatching a training video. I greeted him and asked how he was doing. Crickets! I asked again and he said, gruffly and hurriedly, I'm all right what can I do for you? I then said never mind, that's okay and I walked out.

The phone service terrible part failed within the warranty parameters still gave me trouble, then…read morecould not provide another part Definitely not a parts place for me

Didn't have what I needed, but knew what it was and was able to tell me where to get it. Solid…read moreplace in my book!

We have just opened a new truck repair shop shop here in Dallas and let me tell you I love this…read morestore! We get most everything delivered to us and they are so snappy! Heidi, our rep, has done such an amazing job helping us move along in our business. She is Johnny on the spot!

I called them, as I have a head gasket going bad on my 3.0 Duramax LM2. I was recommended by a…read morefriend since he takes his truck to this shop. I called and asked for Geoff, who I got, and he ended up being extremely rude. Was extremely brief with me and when I told him it was the LM2 he snapped and said we won't work on eco diesels.

This place is top-notch. Did work well timely fashion reasonably priced friendly, and great…read morecommunication

Very dishonest. CarFax reports they have are either not accurate or fraudulent. purchased a 2022…read moreSilverado 2500 High Country and discovered that it had been wrecked. Front bumper, right panel and door had been replaced. Carl Black knew this because it was used as a Managers Truck prour to me buying. Also screwed me on APR on loan. I should have known better. I had heard about Carl Black years before ,

I don't usually leave reviews, but this experience deserves one. I had a deal in progress for a…read morecar, thought everything was set, and then the dealership turned around and sold to someone else without any real warning or effort to honor what we had discussed. I even put down a $500.00 deposit, which makes this whole situation even more unacceptable. Ryan, Nathan, and Chris were all involved, and none of them handled the situation professionally. Communication was weak, follow thru was worse, and the whole process felt careless from start to finish. It's incredibly frustrating to have your time wasted like that, especially when you think you're close to finalizing a deal. If you are considering doing business here, just be aware that "working with you" apparently doesn't mean much. There are plenty of dealerships out there that actually respect their customers - this just isn't one of them!

These folks may know their stuff and may have good supplies. However, they do not practice what…read morethey preach. On Saturday evening, two of the workers (the men) neither wore a mask nor even had one on hand (hanging around their neck, etc.). The young woman had one that she was wearing below her nose and mouth. As you can see from the accompanying pictures, their signage is quite clear on their demands of their customers, although two customers were shopping without wearing masks. With all of the science and with what appears to be corporate policy, this location is not doing the right thing in this terrible time of Covid.

Just left Cycle Gear, had to return a helmet. Ron helped me out! He is the man. He went above and…read morebeyond to find the helmet I was looking for. Took the time to call the other stores, A+++ for customer service!! Thanks Ron! I really appreciate the conversation and being treated like a brother.. Highly recommend Cycle Gear for your bike needs. And to add, the do "bike nights" here!!

I had a great experience when my SUV completely stalled on Jimmy Lee pkwy. By the way shout out to…read moreHiram police for the assist. They installed my battery within the hour on the same day no had my dog with us and she was welcomed in because it was hot in July. The whole experience was pleasant and professional. The manager was extremely nice and very helpful

Normally I don't heed caution to reviews, because I have had plenty of positive experiences at…read moreplaces with bad reviews. I took the risk today. I went in to see if they had time for an alignment, and no one was in the front. I noticed an employee sitting down and playing on their phone. We locked eyes with one another, and then after several minutes of waiting, I saw him go over to another employee and say something, at which point Veronica came into the front to help. Veronica was very short with me, offering little customer service, help, or information. After running through some basic information, she asked for my keys. I asked how long it would take, and she said, "Depends on how unaligned your car is." I responded, "That's fine, but if it'll take a while, like several hours, I'm going to get an Uber home." She said, "It won't take several hours." I waited, and they did pull my car in fairly quickly. In total, I believe I waited about an hour. At which point, Veronica came back in asking if I had hit something, because my tie rod ends needed to be replaced. I was in a minor accident recently, but believed that I just needed an alignment. However, I wasn't surprised that the tie rod ends may be damaged. After discussing this, she asked if I wanted to leave my car. I asked how much the replacement and labor would cost, as well as how long I'd have to leave the car. She said, "It won't be done today." That doesn't really give me much information nor does it answer my questions. I have an odd schedule, so I do find it difficult to make arrangements when things like this come up, which is why it's all the more important for me to at least have an estimation. I'm not looking for guarantees, but just something to work off of. I did eventually get some pricing, but still no estimation on time frame. I told her that I would just take the car back. Veronica left the front and went back to the garage. I was never given paperwork, physical quotes, or anything. A mechanic came in to give me the keys, and then went back to the garage. I walked out to ask if I owed anything, because I had not been charged. Veronica told me that I did not owe anything and was set. During these interactions, the phone did ring multiple times, and Veronica answered. I don't have an issue with her taking a call while we're interacting, but it seems in poor taste for her to make disparaging remarks about the callers to me while they are on hold, as she did. This is incredibly poor customer service. The whole interaction made me feel more like a nuisance than a customer. I have an idea of what's wrong with my car, I'm thankful I wasn't charged, but I won't be back.

The repair was done to a high standard, and I'm satisfied with the outcome. Communication was…read moreclear. The waiting time could be improved.

Took our truck to get lifted and everything was great. A few months later we noticed…read moreshaking/vibrations while driving. Scheduled a tire rotation TWICE with no success since as other people have mentioned they are not great with scheduling these. Went to another place to get a tire rotation and was told that the tire was "out of round" not perfectly round throwing off the balance and that this could have been caught initially if they would have drove the car and tested it. When we called to inquire about a warranty they said it wasn't one. Unfortunately, although the truck looks good this place wont be getting anymore out of our money.