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    AutoZone Auto Parts

    4.7 (3 reviews)
    Closed 8:30 am - 9:00 pm

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    5 days ago

    Gavin is very knowledgeable and he displayed excellent customer service, making my purchase easy.

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    1 year ago

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    11 months ago

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    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (41 reviews)

    I had a great experience when my SUV completely stalled on Jimmy Lee pkwy. By the way shout out to…read moreHiram police for the assist. They installed my battery within the hour on the same day no had my dog with us and she was welcomed in because it was hot in July. The whole experience was pleasant and professional. The manager was extremely nice and very helpful

    Normally I don't heed caution to reviews, because I have had plenty of positive experiences at…read moreplaces with bad reviews. I took the risk today. I went in to see if they had time for an alignment, and no one was in the front. I noticed an employee sitting down and playing on their phone. We locked eyes with one another, and then after several minutes of waiting, I saw him go over to another employee and say something, at which point Veronica came into the front to help. Veronica was very short with me, offering little customer service, help, or information. After running through some basic information, she asked for my keys. I asked how long it would take, and she said, "Depends on how unaligned your car is." I responded, "That's fine, but if it'll take a while, like several hours, I'm going to get an Uber home." She said, "It won't take several hours." I waited, and they did pull my car in fairly quickly. In total, I believe I waited about an hour. At which point, Veronica came back in asking if I had hit something, because my tie rod ends needed to be replaced. I was in a minor accident recently, but believed that I just needed an alignment. However, I wasn't surprised that the tie rod ends may be damaged. After discussing this, she asked if I wanted to leave my car. I asked how much the replacement and labor would cost, as well as how long I'd have to leave the car. She said, "It won't be done today." That doesn't really give me much information nor does it answer my questions. I have an odd schedule, so I do find it difficult to make arrangements when things like this come up, which is why it's all the more important for me to at least have an estimation. I'm not looking for guarantees, but just something to work off of. I did eventually get some pricing, but still no estimation on time frame. I told her that I would just take the car back. Veronica left the front and went back to the garage. I was never given paperwork, physical quotes, or anything. A mechanic came in to give me the keys, and then went back to the garage. I walked out to ask if I owed anything, because I had not been charged. Veronica told me that I did not owe anything and was set. During these interactions, the phone did ring multiple times, and Veronica answered. I don't have an issue with her taking a call while we're interacting, but it seems in poor taste for her to make disparaging remarks about the callers to me while they are on hold, as she did. This is incredibly poor customer service. The whole interaction made me feel more like a nuisance than a customer. I have an idea of what's wrong with my car, I'm thankful I wasn't charged, but I won't be back.

    AutoZone Auto Parts - autopartssupplies - Updated May 2026

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