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Gurnee, IL

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AutoZone Auto Parts

4.7 (12 reviews)
Open • 7:30 am - 10:00 pm

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9 years ago

Great customer service, helped me find everything I was looking for. Knowledgeable staff - would highly recommend this store

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Review Highlights - AutoZone Auto Parts

“I tried to give him a tip but he refused and said "we are here to help" Thank you James for all of your hard work.”

Mentioned in 3 reviews

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People searched for Auto Parts & Supplies 747 times last month within 15 miles of this business.

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Gurnee Chrysler Jeep Dodge Ram - Poor service, improper assembly,multiple missing bolts, repeated failed repairs, created new problems! Lacks customer safety!

Gurnee Chrysler Jeep Dodge Ram

(238 reviews)

The new ownership and management has really changed this place. They had a SUV that no one else had…read moreso I gave the new ownership a chance. WOW was I taken back I will say my deal was not easy to get approved but they worked so hard to get it done and was upfront with me and so honest. They truly treated me like I was one of their own or as a family member. Service even introduced themselves to me and thanked me for buying from them. Bill Meek ( Sales Manager ) this guy is a class act someone you want to know he is an example to other managers at car dealerships. Truly ask for him if you need help. Douglas Adam's ( service writer ) very compassionate on making sure your happy. Thank you for showing me dealerships can be different

0 Stars I understand…read morethat sales is a competitive business, but what happened to professionalism and basic customer service? It feels like you only get attention if you walk in stating you have a $5,000+ down payment or are looking to pay cash for a $40,000 vehicle. When we walked in, not one person offered to help or even asked if we were being assisted. We went straight to the front desk and explained that we had an appointment scheduled with a reference code, but no one seemed interested in looking into it--except for one young lady who kindly tried to figure out who we were working with. (A sincere thank you to her.) We were eventually helped by a familiar face who has assisted us in the past. He mentioned it was busy, which we understood, but when we asked about an advertisement, his demeanor felt like, "Let's run the numbers and get this over with." (I still appreciate his help, but the attitude was off-putting.) I have to give a huge shoutout to the gentleman who offered us water or tea--you really make a difference. To everyone else: your customer service levels are far from what they used to be. The stares and the attitudes were honestly terrible. Every person who walks through those doors should be treated as a potential customer. If you can't spare a smile, you're in the wrong field.

AutoZone Auto Parts - autopartssupplies - Updated November 2026

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