I just wanted to write this review to commend a very deserving person at this location-- the…read moreAssistant Manager Dana F. I was in Conway for work and had an issue with my rental car that needed to be resolved quickly. It was late evening and the rental company was unable to help, so I stopped in the store in hopes that someone with automotive experience might be able to make a suggestion. Not only did Dana offer to help, but when the problem was a bit challenging, her determination to solve it was even greater. And she did solve it. Thanks so much for proving that outstanding customer service is out there!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I went in with a cracked power steering hose and had already tried looking several other places in…read moretown. The gentleman working the counter took a quick look at my hose and quickly found a replacement for me. Thanks a lot he definitely helped turn a crappy day into a good day.

The best service that you don't find anymore!!! On January…read more7th I was broke down on the side of the road in 11°F and very windy weather. They not only had the parts I needed, but also the tools and also delivered them to me on the side of the road. These people were very pleasant, professional, and were angels that went above and beyond to provide service in freezing cold temperatures. I can't say enough. They have the parts you need, or they will help you find them. They will take good care of ya!!

So Conway is a college town. Thousands of parents have sent their children off for the first time…read moreand you would think the businesses would keep that in mind. I made sure my kids know how to change a tire, and wipers, jump a battery, and the basics. But one Sunday afternoon, my son was driving through town with his window rolled down and realized it would not go back up. He called us and asked what to do. Knowing how our local O'Reilly treats customers and takes care of them, we helped him find the closest O'Reilly to his location. A bit of googling lead us to believe it was just a blown fuse. He went into the Oak Street O'Reilly and asked for help. He didn't ask or expect anyone to do it FOR him, just point him in the direction of fuses. He had a photo on his phone of what fuse number controls the window motor of his make and model car and the man just absolutely refused to help him, refused to hear him out, and was extremely rude. He wandered around the store looking for fuses and felt frustrated and called us back. Conway was expecting many inches of rain over the next few days, so he was worried. I quickly found him another auto parts store down the street and he went there and got the help he needed and treatment (i.e. good customer service) we would also expect from O'Reilly. When it turned out that the problem wasn't a fuse, the man still helped him figure out what to do until Monday morning when a repair shop was open.

poor service, the employees here do not seem to know what they're doing and will mess up your…read morevehicle. I've came here for oil changes and they tightened my cap on so tight, the next time I needed an oil change, they told me that I needed to go to an other auto shop to fix the cap that they overtightened. I also came here for new tires and they messed up one of my tire sensor that I had to go to another auto shop to have another shop fix my sensor. When I asked for another service, an employee at the register told me that they don't offer that service. I pointed to the list of services they had posted on the wall behind them which listed the service. The employees don't even know what they offer. The employees at the registers are hard to find too, they take so long to come when I'm trying to pay to leave.

I was on the interstate having issues with tire pressure. I'm not familiar with this area so I…read moregoogled Walmart Auto and made it to these guys. They were super friendly and helpful. So grateful they turned a stressful moment into a pleasant experience!

Great store! Big selection and amazing service! Special…read morethank you to the helpful people working there!

I got the "federal contractor price" on some hose clamps today at Napa which list for 29 cents each…read moreon Napa's website. The salesman later explained that he just followed his computer and didn't know any better than to charge over 12 times the standard price for the clamps. I didn't believe him, and I won't be back to the Conway Napa.

They are Amazing, they got right to me as soon as I walk in the door. Fast and Friendly as well and…read moreGreat on their prices. I recommend 10/10. Go see them at RNR tires in Conway Arkansas

Went to get an alignment and rotation since I do a lot of driving for work. Went to pick it up…read moreafter two hours and the wheel was not aligned and the truck was grinding when going straight. Called the store back to tell them something was wrong for them to tell me to bring it back. They assessed it again and determined something was not right. They took it back and after 3 more hours they called me to tell me they could not get it to hold and alignment. After arguing with them that my vehicle was perfectly fine when I took it in. I was then asked why I brought it in if it was fine. Where I was then laughed at for telling them you are supposed to align every so many miles. The "manager" who was the one who laughed then said you only get them done when they are out of align. They keep insisting it is my fault my vehicle is now broken and they can't fix it becuase they don't do that work.

Great service and competitive prices! They work on a lot of different makes and do good work.read more

The owner promptly responded after my review on his company Facebook page was posted. He said he…read morewould get the information regarding my experience and get back with me. Here we are a week later and not a peep!! I guess he just wanted to make it appear as if he cared via the comments on the review. Turns out he couldn't care less about his customers.