Buyer beware. Using the online booking system to to reserve a bus trip to Sunshine Village, I…read moresearched for buses leaving the next day and when I saw a nine AM slot available for two people I purchased it. I then realized that there was a mistake and the bus had left at 9 AM that same day, or nearly 12 hours after I was booking it. Yes I realize that I should have been more careful but I also didn't think that an automated system would let me book a bus that had already left. I called the next day to let them know about the error and they offered to put us on to the 9 AM bus as we had intended to book. That would have been fine except that we were still almost two hours away in Calgary. Then the fun began. After many, many questions I asked that the money be refunded. The person on the phone agreed. Four e-mails and a number of calls later, still no refund. I now have to get the credit card company involved. No integrity or service here.

Disorganized and an hour late starting out. Best for beginning snowshoers…read more We waited for the bus in Banff at the appointed time to go snowshoeing with WMA. With his clipboard showing 12 paid customers, the driver/guide arrived in a van with seats for 11 passengers(!). After he finally realized his miscalculation, he called the WMA office. Following a 45 minute wait, a taxi arrived to take the 12th passenger to the ski resort behind the van. The web page description indicates a 2.5 hour trip on snowshoes. Including the gondola and chairlift rides up the mountain and frequent stops to explain how to use snowshoes, walk in them, recover from a fall, break for cocoa and cookies (provided by WMA), detailed descriptions of continental divides, local fauna and wild animals, the total actual snowshoeing time was probably just over one hour. For a beginner, this is probably ok but any experienced snowshoer will be unsatisfied. The terrain is varied, expansive and beautiful; our beginning altitude was 7875 feet, descending c. 1000 feet to the gondola ride back to the van. The guide was very nice and is expansions clear.

Absolute worst attitude and rude front line staff. Some of the worst I've ever experienced. Take…read moreyour business elsewhere. They need some serious attitude adjustments.

While camping up in Yoho/Banff, I found I had two tires that were bald. I stopped in the first…read moremorning available along with my wife and our three kids. They graciously bumped us up to get us back out for vacation, and even shared the cupcakes one of the office staff had brought with my kids! We were out in just a couple of hours. Friendly, honest service. I'm grateful for their work! Other places told me they couldn't get it done until the next week.

My alternator gave out just short of Invermere on my way to Calgary. Cleanline was the only shop…read morewilling to make room in their schedule for me. They found the battery needed replacement as well and posted the results of their tests in a link for me to see. They found a alternator in Calgary and finished both jobs in short order to limit my hotel stay. Then kept me updated at each stage. I would recommend them again.

I'm from Calgary and was in Invermere over August Long Weekend. I made it back home, but my car…read moredid not... Obviously concerned that it would not be road worthy (as it had little power), and trying to get a tow from Invermere to Calgary would likely be very difficult and expensive, if at all possible during the H93 fires. Made a call to Cleanline and they got me in the following Friday first thing at 8AM. A day and time that worked best for us seeing we'd have to drive back out from Calgary, so they were very accommodating. My Audi was diagnosed right away, and luckily the part was available locally. It was repaired and ready for pick up before noon. Aaron is very knowledgeable and the shop is very professional. The diagnostic charge was a little higher than I would pay for here in Calgary, but well worth it in this case as towing not required and peace of mind everything in bringing the car back to Calgary in great driving condition. Would definitely consider Cleanline for future repairs/service on our other vehicles. A real GEM in the Valley! Thanks so much! -Paula-

Highly recommend Standish. We had a low tire in our rental car while visiting Banff and were told…read moreby other companies that they had two weeks wait list. Standish was able to get us taken care of, fixed the puncture in our tire and were amazing! So professional. I could not say enough good things about this company. They were a life saver. Highly recommend!

We had a flat tire by Lake Louise and had to drive back to Banff to try to get it fixed. The first…read moreplace we went to could not help us quickly and they recommended Standish. Brian and the staff at Standish fixed our tire much faster than we expected, and the price was very reasonable. Everyone was friendly and helpful. I appreciate that they helped us get back on the road and to continue our holiday.

Kelly was an incredibly helpful and kind individual who assisted me and my fiancée in a very…read morestressful time. We foolishly dropped our engagement ring in the rental car and after an hour of desperately searching, we went to an auto shop. Kelly was kind enough to drop what he was doing, reassured us. and found the ring within 10 minutes (it had fallen in the emergency break slot). He made sure I was well taken care of and felt genuine and sincere. He didn't even take any sort of payment from us. Highly recommend this place and cannot thank him enough for his quality service!! Also Rex the shop dog is adorable! He saved our engagement day!

Halfway through a two week road trip the sliding door in our van wouldn't close. It couldn't be…read moreforced so we made the drive from our campground to Banff with the door stuck open. Banff Service was super responsive and helpful and had us back on the road with an emergency fix in about 10 minutes. They saved our trip!

A few months prior to today I got a quote to fix the oil filter housing gasket on my car, they…read morequoted 650$. This week I asked if the quote was still valid/if I could get a new quote and they told me it would be 650$. Halfway through the repair they said that they misquoted the labour and it would be around 1250$. It ended up being 1000$ but I am very disappointed. They acted like they were doing us a favour by only charging 1000. The car was also filthy when I got it back.

Great service. Always happy. Great communication and happy with repairs and general maintenanceread more

Do you want it done cheap, or do you want it done right?…read more As a fleet manager with over 20 years in the automotive industry, I've seen how most shops operate. Too often it's the cheapest parts, every bolt rattled with an impact gun, and training thrown out the window in the name of tighter profit margins. It's frustrating, and sadly, it's become the norm in many repair facilities. Downtown Auto is the outlier. They pride themselves on quality, and it shows -- from their thorough inspections and clear reporting to the way they approach diagnostics. They don't just throw parts at a problem. Every issue is addressed with a methodical, traceable diagnostic process. When repairs are needed, procedures and specifications are followed to the book. Nothing is overlooked. What also stands out is their commitment to training. In the Kootenays, we don't have the luxury of a large, seasoned trades culture. At Downtown Auto, they take the time to mentor new technicians, ensuring their work meets high standards. That investment pays off for customers like me. As a fleet manager, this has been a game-changer. While other shops end up fixing the same problems repeatedly, Downtown Auto fixes it once -- and fixes it right. It makes my job easier knowing the vehicles I send to them come back reliable and road-ready. So sure, you can save a little by going somewhere else for cheaper parts and speed-driven repairs -- and end up with a work order that's as hard to understand as your teenager's text messages. Or, you can go to Downtown Auto and know it's done right the first time.

They did terrible sub-par auto work. Upsold me on things my car didn't need, then they didn't…read moretighten the cap on my radiator and caused a major over heating which basically cooked and ruined the car. I can understand mistakes but then they just topped up my rad fluid and charged me for the fluid and gave me the worst attitude and tried to say I should be checking all the caps and work after they do it??? like why did I pay you? Strongly suggest staying away from this shop. They do poor work and are shady and not the type of people you want to deal with. I have 4 other friends with really negative experiences here. I'm hoping they go out of business and get run out of town.

Finding a good mechanic is damn hard. In Invermere I had a couple of bad experiences with places…read morecharging well over their quotes. One of these replaced my clutch and when we picked up the car they said I needed new ball joints ASAP. Unhappy with being charged $90 more than the possible maximum amount we were quoted, I went to Walker's, told them I was in the market for new ball joints and that I'd like to know when they could do it. Ross checked out the car on the spot and gave the ball joints another 8 months before needing to be replaced. And with that, I knew I found someone who wasn't just out to make bucks, but to actually provide customer care and service. I vowed to return when it was time and went on my way. I took the car in for ball joints 8 months later, they did it for under what they quoted and I was happy with how they took care of me and the corolla. Each subsequent trip to Walker's left me feeling so lucky to have a friendly, honest mechanic that I eventually told everyone I could to go to Walker's. A few times when I had an old worn out part replaced, Ross would take me into the garage and show me the old part, what was wrong with it and why it needed to be replaced. Kind of a "just so you know what that noise/problem was" kind of moment. Eventually, I gave the Corolla away and bought an Xterra, which needed far less part replacements and I could easily change my own oil due to the high ground clearance, but I still took it to Walker's for routine big things (timing belt, water pump) and the occasional B service when I didn't have time to do it all myself. Each time it was so easy: call and make an appointment for the next day, drop it off in the AM, stop by in the PM, pay and off I went. No need for them to call when it's done as long as you communicate with them that you'll stop by shortly before closing - at least it worked for me. Now that I live in Toronto I miss having a shop like Walker's just down the road from me, honest and reliable. So go to these guys for me, since I can't. (Review based on experiences from 2005-2010)

My van was dead, while vacationing at Panorama, towed from Panorama Resort to Walker's, Invermere…read moreon Friday late aft. Local residents recommended Walkers. Keith from Walker's could not promise anything. Walker's are closed Sat & Sun. Sat morning Keith called to confirm that the battery and alternator needed to be replaced, and gave me a quote. Called me Monday morning to advise that the van was fixed and available for pickup at the quoted price. His mechanic Alex had come in on Sunday to do the repair. Can not emphasize how happy we were to have our van back to drive home to Edmonton, and enthusiastically recommend Walker's. Tom M. By the way, we were to leave Saturday, but were stuck without our van, and thought we might not be able to leave till later in the week.