Car broke down 5000 km after a major service check, dealership says the issues (crankshaft pulley…read morefailure) are "wear and tear" and won't cover it under warranty because it caused about $2000 worth of damages. My question is if it's wear and tear, why wasn't it checked when I'm paying thousands for routine service checks at this dealership. Dealership said "because the part eventually breaks, we consider it wear and tear." That is great logic coming from a bunch of scam artists, because every part on a car eventually breaks. Expensive lesson learned :) Horrible service, rude, and a very expensive for a seemingly unreliable product.

Termin in der Mainzer Niederlassung gemacht für 10 Uhr…read more Schlüssel angenommen und gebeten sich noch einen Kaffee zu holen. Es laufen jede Menge Angestellte rum, holen sich Kaffee und geben sich besonders cool. Nach einer halben Stunde ging's dann weiter. Der Mann vom Service war weg, also hat der erste alles gemacht. Leihwagen bekommen nach Hause gefahren. Man wird ja angerufen wenn das Auto fertig ist. 15 Uhr: Remote view zeigt, dass das Auto immer noch auf dem Parkplatz steht, wo ich es abgestellt habe. 15:30 Uhr : Wagen ist jetzt tatsächlich in der Werkstatt Warum hatte ich nochmal den Termin für 10 Uhr vereinbart? Telefonische Erreichbarkeit: 0 Sterne Pünktlichkeit: 0 Sterne Kompetenz bei der Annahme: 0 Sterne Bleibt nur die Hoffnung, dass der Service ordentlich gemacht wurde. Das kann man ja nicht selbst feststellen. Gleiche Erfahrungen habe ich bei dieser Werkstatt leider schon bei den vorherigen Terminen gemacht 1 Stern eigentlich nur deswegen, weil man ja leider nicht 0 Sterne geben kann! Erfahrungen mit anderen BMW Werkstätten waren da wesentlich besser. Falls ihr also eine andere Werkstatt in annehmbarer Entfernung habt, geht da hin. Schlimmer geht es ja nicht

Worst service ever! If I could give no stars I would. They try and screw over Americans as much as…read morepossible. Telling us things under warranty are not covered just to take our money. Saying they will order parts and then when we call to check on them coming in will take a month to get here. Very unprofessional. The two times we have taken our car there for warranty work it has come back with a new thing broken that is not under warranty that they did not even diagnosis. They are just money hungry and not even good quality repairs. My car is no longer under warranty here in Germany, so I will not be taking it back and telling everyone to stay away also.

We have now purchased two vehicles from the Wiesbaden location of MAS, and I highly recommend…read morereaching out Brian Woods if you're in the market for a new car. Brian is extremely professional and knowledgeable and walks you through all of the (many) steps required when purchasing a vehicle overseas. If you're dealing with USAA while purchasing a new vehicle, that's a different story. Do not fill out the loan pre-approval online...call and immediately ask to escalate to a manager....trust me...the regular loan people will tell you they do not do overseas loans, even though they most certainly do (with MAS purchase). It's the only frustrating part of buying a new car in Germany...everything else is made easy with Brian's help!

Four months and $23k later, I still do not have my vehicle. The salesman was great but the company…read moreitself is set up to prevent customers from getting information. After they received my money, my account was transferred to a delivery coordinator, she has acted as a roadblock to information and progress from day one. I was told by the manufacturer that they had provided a tracking number to Military Auto Source (MAS) so I can track the progress of my vehicle, my delivery coordinator was unable to provide the information, blaming their transportation department. I can not figure out what their transportation department does since the Manufacturer handled all transportation. When I would call, my calls went directly to voice-mail and the calls were never returned. After several months, my lender threatened to raise my interest rates because MAS had not delivered the vehicle and couldn't produce an ETA accurate enough to satisfy the lender. My delivery coordinator continued to ignore the problems her and her company were causing. The local dealership where pick up was scheduled was more help than the people I was buying the vehicle from. MAS is the most unethical company I have ever done business with and advise others to avoid them as I will do in the future.

I wish to express my gratidude and recommend this location to all personnel in the Wiesbaden area…read more There are a few used car parts lots in Wiesbaden but this one NOHA has always served me the best. If you have one of the more common BMW used here in Germany this is the place to come too. I have a 316i and I have friends that do too. I have gotten everything from antenna assemblies, mufflers, windows and simple items like flash relays and things. They don't speak English and my German is very limited but I have never left without buying or knowing if they have my part. The prices are super reasonable. I bought a muffler up to the bracket that comes from the catalytic coverter for 25 Euros (regula price is 160-265 euros . Went to the Auto skill center and within 30 mins was installed. Bought a passengers side window for 20 Euros and in 15 mins installed it right there. They are pretty organize and most parts are still in the vehicles so bring your tool set. Cars are stacked three high so if what you need is on the top car ask for help. I give the place 4 stras mostly because I have never gone wrong with them and I have had no issues with the parts I have purchased from them. Go out and see them the drive is about 20 mins take 66 toward rudesheim and then the 643 exit to Mainz, be careful theres a brigde with a vicious camara take the budensheim exit and stay straight at the T make a right in less than a mile down on ur left is NOHA. Its on a paralle road to L43.