I talked to them over the phone explaining my situation that I had a car that I owed less then…read more$1,000 but had offers of $3,500 on so I wanted to use that as my down payment, they said to bring it in and they'd see what they could do. Long story short I had to add four hundred up front and first two payments another $150 each so instead of the car being the down payment I had to add $700. But I did get a very cared for automobile and drivetrain maintenance for three years so it may well be worth the extra money.

Horrible! Total waist of my time. I called talked to nate, told him my situation and that it was an…read morehour drive for me. Took all my information already knew my monthly income and when I got there told me my income wasn't enough. Total waste of my time. Horrible customer service. Would rate a zero!!!

I went to the service area Monday morning at 9 am. the service representative told me I wasn't…read morescheduled until June 8 th ???? this is for my left front tire that has a slow leak. I said" are you kidding" ?? she said hang on I'll see if I can get you in. she did. come to find out there was a screw in my tire. I don't think it would have lasted until June 8th. they ordered a new tire and installed it the next day. Cat was courteous and very helpfu. Thank you for a great service experience.

2.3 stars should be your sign to not have your car serviced here. Our Toyota Rav4 had a splash…read moreshield needing replaced and we went to Classic Toyota and dropped over $200 for the part and labor. Fast forward a few months, the new splash shield that they installed began dragging and ultimately snapped off mid drive. While under the 1 year warranty, because the splash shield was not present and able to be brought in (somewhere in the middle of the highway broken), they would not honor the warranty. On top of that, the front bumper's eyelids that hold the splash shield are now broken from the splash shield THEY IMPROPERLY INSTALLED. Now they are quoting over $500 to fix their inadequate work. The best part is them saying they are getting their manager to approve a good will replacement on the parts since we bought the parts there, they installed it, AND they are the only people to have worked on the car for oil changes. After waiting a hour they tell is no good will was approved. Pay full price. Freaking joke. They've lost my family's business for life and don't deserve yours.

This establishment fails to rectify or clarify charges to loan contracts and services. They will…read moresell you a vehicle knowing it is in need of several repairs, after you are under contract they fail to establish clear payment collection. I processed a payment with the understanding it would be going towards my loan yet when i received the next payment update the payment had not been applied. After trying to rectify and clarify the misunderstanding I was met with hostility and unprofessionalism. I also witnessed severe distress and disrespect to other customers in similar circumstances.

Without going into banking details, they weren't consistent in the product offered. The initial…read moreconversations were one thing, then all the details that sold me, changed. I just don't respect that. It's dishonest. Maybe others will have a better experience. I have a sour taste in my mouth sadly.

I have been banking with Altra for over 5 years now. I have opened/closed accounts, transferred…read morefunds, cashed/deposit checks, invested in CDs, taken a loan, and more. There is not one complaint I can possibly even think of! The customer service is Chickfala status, there is never a line when walk into building. Anytime I call someone is answering the phone within 3 minutes. I would give this branch 10 stars if I could. They even made me a new Card and let me pick the design just because my old one was scratched up! It's little things like that over the years that makes me give them such an awesome review! I can never go back to SouthSide Bank again. Not because they were bad, but because Altra is just that much better! Would recommend them to anyone and everyone.

Ralph was awesome did a great job very fast smooth process. Would definitely recommen.read more

I recieved a loan within less than 30 minutes today. My loan professional Jared was amazing, very…read morehelpful, and knowledgeable. Great place to do business. I am very impressed. Great job! Will definitely go back to see if I qualify for more help in the future! Thank you!

OMGosh I started this review a week ago & never posted it…read more Well I guess God wanted me to save it till today, because Stephanie helped me again. First of all I wanted to say that I just moved from CA to TX & of course I needed to open a new bank account. My lovely step-daughter had refereed Regions Bank on South Broadway in Tyler to me. On March 27th I went in to open my account & we were just starting social distancing due to the Corona virus. So I did all my business at the drive up ATM & I was greeted with the nicest, friendliest, caring, knowledgeable & professional people I have ever met. Stephany, Jessica & William were so nice to me & I kinda thought it was maybe because we had to do this business thru the ATM & what I realized as I was driving away was that wasn't it at all. It was because all 3 of them really did care & they were all amazing employees!! I have had to call the bank a couple of times due to questions & every time I'm greeted with such kindness, but the best was when Stephany called me not once but twice to make sure all was going ok & I told her I was having a hard time signing into the app & sure enough with her kindness & her professionalism she got me in & all set up today. I know I would of never been able to do this on my own so I was very grateful for her calls. As a result of the staff at the Regions Bank on S. Broadway in Tyler & other places I've been here in TX, I absolutely know that I've moved right into heaven. Thank you so much to all that work at Regions on S. Broadway in Tyler, Debbie Allen

When I walked in for the first time, the vibe was completely different from the usual bank. No…read morestuffy run of the mill atmosphere here. It was very young and modern with lots of glass, thereby giving the space an open feel. Even the children's toy mounted on a wall gave a nod to their "youngest" customers. I was warmly greeted by the receptionist, who quickly connected me with a rep. I found my rep for the day, Anne, a complete joy. She was so helpful and knowledgeable. This bank is new to Lindale, but I was very impressed!

From the owner: Founded by Dallas teachers in 1931, CUTX is a top-rated credit union with 150K+ members. As a…read moremember-owned, not-for-profit institution, we prioritize your success. Enjoy competitive rates, expert guidance, & personalized financial services. Grow your wealth with the best CD rates, secure IRAs, & savings accounts. Achieve goals with flexible auto loans, personal loans, home equity lending, & mortgages. Drive your company with our business banking & lending solutions. Empower your community--we invest in & partner with local nonprofits benefiting Texans in need. Bank online or locally at branches spanning DFW & East Texas, plus use 80K+ surcharge-free ATMs nationwide through Allpoint & MoneyPass. Join us and experience banking with purpose.

I've been a member here for many years. Service is always great and I truly feel like they have my…read moreback. My only complaint is no ATMs, but you can't beat the interest rates.

Great place if your looking for friendly service and a fair deal. I would recommend this place over…read moreany other used car dealership in town because of the excellent service, fair prices, and friendly people.

This is the best place to get quality used cars in East Texas.read more