From Chicago, first time at HX today. Here are some thoughts:…read more -We bought a day pass, which gives you access to the pool all day plus 600 pesos toward food and drinks. -The heated pool is beautiful, and our 1.5 year old grandson loved it. -We came on a Sunday and it was not crowded, only a handful of other people at the pool. -The service from the wait staff was excellent, very friendly, but the kitchen was below average. -Overall, cool experience, but not worth the price of admission.

My husband and I stayed at Hacienda Xcanatún due to our friends getting married at the resort. It…read morewas a very nice location roughly 20 minutes outside of downtown Merida, and 20 minutes from the beach. Visiting at the end of March, meant the weather was extremely hot (close to 100 degrees Fahrenheit each day) and very humid. Keep in mind the weather and amount of mosquitos (there were a TON) when planning your trip! The service and speed at which food came out at the restaurant was quite slow, but we visited during the off season, so they seemed to have been short staffed. During the week you can order from a full breakfast menu, but during the weekend they just have a buffet. Even though the service was very slow, the wait staff were still extremely nice, helpful, and willing to provide recommendations for places to visit in the area. There are three total pools on the property, including one large heated, olympic sized pool, and two smaller unheated pools. There is a good sized gym with modern equipment, as well as a tranquil spa on site where you can get everything from facials, to massages, to body scrubs. They offer daily activities such as yoga, meditation (both at an additional charge), and even a chance to feed the local and quite adorable animals living on the property called coatis. Our room was stunning, with extremely high ceilings, an expansive bathroom with separate shower, an extra large balcony, and even an outdoor bathtub! We loved it! The wedding that took place on the property, was absolutely beautiful and had everything from a exquisite dinner table set up with twinkling lights and lanterns, to fireworks, to even a massive dance floor and raised DJ booth. Overall, we had a wonderful experience and would definitely recommend Hacienda Xcanatún to anyone planning to visit Merida!!

Excellent property and fairly inexpensive compared to other Bonvoy properties. New construction and…read moreabout a year old. Everything is new and even the standard rooms are pretty huge. As per all Residence Inn Properties free hot breakfast in the morning. Huge rooftop deck with awesome views of the cities with a bar and swimming pool. Not that walkable if that's important to you, but we'd definitely stay here again if coming to Merida!

Safe, clean, excellent staff and reasonable priceread more

friendly - clean, room arrangement was good. valet parking…read moreamazing and very friendly!! Food buffet was good, workers were very good. We did order meals and that was about 3star ... fajitas kinda blan... three hamburgers were way under cooked so that was disappointing... should have said "Well done", we didn't have time as kitchen was a bit slow. I would have to say the shower in the bathroom not a fan of the rain shower head ... and glass doors ... should be frosted glass ... for some privacy. Not a fan of showering in the open ... also then nobody else can use bathroom or come grab anything... do not understand that glass showers ... the glass door for toilet is really WEIRD... but overall it was a great place for our group. we saw lots of groups here too.

5 star service for a 3 star price how can this get any better? This is by far my favorite hotel in…read moreMerida. Walking distance to a mall, mayan museum, and movie theater. The hotel itself is pretty new with a very nice pool and small gym. The hotel room service and restaurant are pretty tasty as well. Price is not bad either with rooms starting at 60 and going up all the way to 120 in the high season. The staff is very friendly and always tries hard to please you. This is the only hotel i consider staying while i am in Merida for business since you also get free wifi and there are conference rooms in the lobby.

Amazing mansion Im the middle of the town. Each room Is…read moredecorated like royalty. Service is top notch. Small private pool, garden restaurant and bar.

OMG, best experience EVER!!! do not listen to ANYONE else, they are all super mean. This was the…read morebest hotel ever! We got to meet the manager guy and he was SUPER nice. The bathtub/ shower is AMAZING, and the beds are VERY a comfy, and the hotel is very old but they keep it in PERFECT CONDITION AND PERFECT SHAPE! i can't say more, this is just the best. The hotel looks like it was made YESTERDAY. NEVER LISTEN TO ANYONE ELSE THEY ARE VERY MEAN KARENS THIS IS THE BEST!!!!

We are obsessed with this hotel in Mérida. The outside blue facade hides a serene central courtyard…read morethat all the rooms face. Every morning you can get a delicious freshly prepared breakfast served to you out there and listen to the calming noise of the water fountain. The rooms are richly appointed (we always stay in the Mejorada) and well-kept. Service is excellent--they wait outside for you to arrive back every night to let you in! This is really a stellar experience and a great place to stay and experience one of North America's best cities.

My husband and I stayed at Casa Azul five years ago for our honeymoon and it was so amazing, we…read moredecided to return for our 5-year anniversary! This is an absolutely beautiful property with impeccable service. So many nice little touches like welcome drinks on arrival, little chichen it's shaped chocolates on your pillow at night with a special message, organic shower products made with Mayan honey, and of course their incredible breakfast service. At night, there is always someone waiting at the gate to let you in no matter what the tine. We stayed in the Mejorada room with is gorgeous with high ceilings and a jetted tub. Although Casa Azul has its traditional charm, it's definitely upgraded and renovated enough to provide modern conveniences. The air condition was very good, plenty of outlets to charge things, etc. Breakfast service is the standout and often was one of the best meals of our trip. Their chilaquiles is especially incredible but you can't go wrong with any choice. Raul provided exceptional service and also accommodated a speedier service one day when we had a tour to catch earlier in the morning. Luna in the office was always super helpful to answer our questions and give us tips. Location-wise, it's steps away from el Paseo Mantejo and we felt very comfortable walking at night to and from our hotel from the center. Casa Azul cannot be missed!

We recently stayed here for a week and were pleasantly surprised. It is a small boutique hotel…read moreoverflowing with hospitality. Seriously, the staff was amazing! Considerate, friendly, and helpful-- we were offered umbrellas for our walk, had amazing (free) breakfast, had a taxi called for us when we were leaving, and sent off with a surprise boxed lunch. The hotel was clean and the rooms were great. It is a quiet place and we very much enjoyed the experience. Couldn't have asked for a better lodging experience!

Set in a small dining room with wonderful ambiance we so enjoyed the presentation and taste of our…read moredishes, while watching the chef prepare in the background. Favorite meal in Merida, highly recommend.