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    Auto Factory

    4.0 (4 reviews)

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    Enterprise Car Sales

    Enterprise Car Sales

    (58 reviews)

    I've been an enterprise customer for over 15 years, I have rented close to 20 vehicles in my time…read morefrom this location. I've never had any complaints with the quality of service from staff, vehicles or quality of customer service. However, today the experience was vastly different. There was a situation where a vehicle was needed on behalf of an agreement between GEICO and enterprise with a claim. My understanding is that the process is made to be seamless whereas the vehicle is being repaired, the customer is picked up from the location and a vehicle that was selected is ready for rent while the work is being done. What occurred, was that the work originally slated for a repair center could not be done based on vehicle type. The rental agreement was still standing and active. Upon being picked up by a very polite and courteous enterprise driver I arrived at the location. After my arrival at the location, I was told there were no vehicles to rent. The manager, said sorry there are no vehicles here you can go to another location. There was no situational awareness that I had no vehicle and was just dropped off nor the frustrating experience for someone who is actively working or needs to go to work or has other plans in line with what was promised through this "seamless process". I offered to wait and perform work remotely while a vehicle would arrive. I was then told a minivan was available, vastly different than a premium car, especially with today's economy and gas prices. It is not economic, nor with the size work all of which should've been heard when I responded know that would not work for me. It seemed as if the manager wanted to push this vehicle due to the lack of inventory. I have then asked for the manager supervisor number, and it was not given to me and then had the progressively asked for another mean of communication by email. I then had to send an email of the situation to the supervisor. For a period of over two hours, I have been waiting at the facility waiting for what was promised through the seamless process for a premium vehicle. At one point and instead of the manager, putting in extra effort, he told me that I could leave. Keep in mind again no car, dropped off, trying to perform work. The reason I am writing this review because I believe enterprise is a solid company and 99% of the people at the facility are great friendly hard-working folks. However, it is the one percent that can often destroy a company reputation.

    On Monday Jan. 5th 2026, I went with my sister to Enterprise Car Sales in Stockton so she could…read morepurchase a car. I called twice before we went there and spoke to Tyler and asked him to hold the car we were interested in and even texted him when we were on the way there. I expected a level of professionalism from him but unfortunately, that wasn't the case. Tyler came across as very nonchalant and immature during the entire time we sat with him discussing the car and signing the documents. I'm also very upset because I expected the car to be ready to drive off the lot. We weren't given a full tank of gas, only $35 worth. Tyler left us at the gas station without even making sure everything was ok. The front driver side tire was severely low on air and there was no handbook in the glovebox. We had to drive the car to a gas station by our house and inflate all the tires correctly all while it was raining. None of this should've happened because Tyler knew in advance we were heading there and the car should've been ready to drive. I've purchased a car twice here in the past and never had this happen to me with any other Car Sales Rep. Tyler needs to learn how to take care of his customers needs before they leave the car lot. Overall, this was the worst experience I've ever had buying a car.

    Hertz Car Sales Stockton - My daughter and her new to her 2023 Ford Escape!!

    Hertz Car Sales Stockton

    (108 reviews)

    The Hertz Sales Team of Jose Andrade (car sales) and Heather Sublaban (finance manager) in…read moreStockton, CA, helped make our automobile purchase the most pleasant and memorable experience possible. Jose welcomed us with a warm smile and was extremely patient in taking the time to answer all of our questions. Heather was very friendly and worked together with us to streamline the financial process; painless. Both went above and beyond in providing excellent customer service when Jose noticed the cabin air filter was due to be replaced and immediately arranged a complimentary service at a local dealership for us closer to our home. However, the moment that closed the deal was when after approximately 30 minutes of searching high/low, and leaving no stone unturned, Jose secured a complete charging kit for us in our purchase. Thank you, Jose and Heather, for providing such wonderful personal attention and helping us feel like family; going above and beyond. Bottom Line: 5 Stars (highly recommend)

    Extremely disappointing experience. I was seriously interested in a vehicle and spent my time going…read morethrough the process and trying to get everything lined up. Instead of simply communicating with me, the dealership completely ghosted me. The worst part is that they apparently sold the car and couldn't even take a minute to let me know. I had no idea the vehicle was already sold and was left wasting my time trying to get an answer from them. If the car is sold, just tell the customer. It's basic communication and common courtesy. I understand that cars sell, but wasting someone's time and then ignoring them is completely unprofessional. I would not recommend dealing with a dealership that handles customers this way.

    Big Valley Ford - Good gal

    Big Valley Ford

    (128 reviews)

    Working with Mike Romero was a great experience! I arrived after driving two hours to see the truck…read moreI was interested in parked right out front and ready to test drive. I really appreciate how smooth and easy the process was to purchase my new to me 2022 F250. Negotiations were a breeze and I felt that I got a super fair deal. Bonus points for just how attentive all the staff were to my pup, bringing him water and such a nice touch to even have a little dog park out front for him.

    I visited your dealership after seeing an F-150 advertised online for $45,612. I drove from Tracy…read morespecifically because of that advertised price. When I arrived, a salesperson with a beard greeted me. After seeing the window sticker, I immediately pointed out that the price on the vehicle did not match the online advertisement. He acknowledged that the online listing was incorrect, and I explained that I wanted to purchase the truck for the advertised price. Another gentleman, joined the conversation. Rather than reviewing the online advertisement I was referencing, he repeatedly insisted the truck was worth approximately $70,000 and stated that he knew what these trucks sold for. I responded that there was no reason to argue with me about the value of the truck when the issue was your dealership's advertised price, not its market value. At no point did he take the time to review the advertisement I had brought to his attention. As a consumer, I relied on the price your dealership publicly advertised. I made the trip from Tracy based on that representation. Any pricing error was made by the dealership, not by me, and I believe the dealership should have honored the advertised price or, at the very least, handled the situation professionally and respectfully. Instead, I felt dismissed, intimidated, and ultimately pressured to leave without any meaningful attempt to resolve the issue. As a woman, I found the manner in which I was treated particularly concerning. Rather than listening to my legitimate concern, I felt I was being talked down to instead of being treated as a valued customer. I took screenshots of the advertisement because I wanted to document exactly what was being represented to the public. I continue to believe the dealership should stand behind the prices it advertises and take responsibility for its own advertising errors rather than placing the burden on the customer. I remain interested in purchasing the truck at the advertised price of $45,612 and hope the dealership will reconsider its position and resolve this matter in good faith. Attached are the photos that I was correct and they did correct the price on their end after I left

    Auto Factory - usedcardealers - Updated October 2026

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