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    Auto Factory

    4.0 (4 reviews)

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    Enterprise Car Sales

    Enterprise Car Sales

    3.7
    (58 reviews)

    I've been an enterprise customer for over 15 years, I have rented close to 20 vehicles in my time…read morefrom this location. I've never had any complaints with the quality of service from staff, vehicles or quality of customer service. However, today the experience was vastly different. There was a situation where a vehicle was needed on behalf of an agreement between GEICO and enterprise with a claim. My understanding is that the process is made to be seamless whereas the vehicle is being repaired, the customer is picked up from the location and a vehicle that was selected is ready for rent while the work is being done. What occurred, was that the work originally slated for a repair center could not be done based on vehicle type. The rental agreement was still standing and active. Upon being picked up by a very polite and courteous enterprise driver I arrived at the location. After my arrival at the location, I was told there were no vehicles to rent. The manager, said sorry there are no vehicles here you can go to another location. There was no situational awareness that I had no vehicle and was just dropped off nor the frustrating experience for someone who is actively working or needs to go to work or has other plans in line with what was promised through this "seamless process". I offered to wait and perform work remotely while a vehicle would arrive. I was then told a minivan was available, vastly different than a premium car, especially with today's economy and gas prices. It is not economic, nor with the size work all of which should've been heard when I responded know that would not work for me. It seemed as if the manager wanted to push this vehicle due to the lack of inventory. I have then asked for the manager supervisor number, and it was not given to me and then had the progressively asked for another mean of communication by email. I then had to send an email of the situation to the supervisor. For a period of over two hours, I have been waiting at the facility waiting for what was promised through the seamless process for a premium vehicle. At one point and instead of the manager, putting in extra effort, he told me that I could leave. Keep in mind again no car, dropped off, trying to perform work. The reason I am writing this review because I believe enterprise is a solid company and 99% of the people at the facility are great friendly hard-working folks. However, it is the one percent that can often destroy a company reputation.

    On Monday Jan. 5th 2026, I went with my sister to Enterprise Car Sales in Stockton so she could…read morepurchase a car. I called twice before we went there and spoke to Tyler and asked him to hold the car we were interested in and even texted him when we were on the way there. I expected a level of professionalism from him but unfortunately, that wasn't the case. Tyler came across as very nonchalant and immature during the entire time we sat with him discussing the car and signing the documents. I'm also very upset because I expected the car to be ready to drive off the lot. We weren't given a full tank of gas, only $35 worth. Tyler left us at the gas station without even making sure everything was ok. The front driver side tire was severely low on air and there was no handbook in the glovebox. We had to drive the car to a gas station by our house and inflate all the tires correctly all while it was raining. None of this should've happened because Tyler knew in advance we were heading there and the car should've been ready to drive. I've purchased a car twice here in the past and never had this happen to me with any other Car Sales Rep. Tyler needs to learn how to take care of his customers needs before they leave the car lot. Overall, this was the worst experience I've ever had buying a car.

    Big Valley Ford

    Big Valley Ford

    2.4
    (127 reviews)

    I had a wonderful buying experience with Alejandro Lopez at Big Valley Ford. The entire process was…read moresmooth and seamless. I sent an inquiry through the website the night before, and Alejandro contacted me the next day. He was straightforward and upfront during the negotiation process, and we came to an agreement the same day. When I visited the dealership the following day, Alejandro took me for a test drive and made me feel very welcome and at ease throughout the experience. He even sent the car back for an extra detail after noticing a small smudge himself, which I really appreciated. A couple hours later, I was driving off the lot in my new Ford Mustang Mach-E, fist bumping Alejandro while California Love blasted through the speakers If you're in the market for a Ford, I highly recommend Alejandro and Big Valley Ford in Stockton!

    I had a rather interesting issue with Big Valley Ford. I have Ford Edge with 80K miles. It was due…read morefor a V Belt replacement and I was quoted $350 for the job, ok. Before starting my service advisor advised that there was a smaller belt in front of the major V belt and it would have to come off to facilitate replacement. My comment was how much for that belt....I was told it would be an additional $350. Now maybe it's just me, but they had to take smaller belt off for replacement of of my original order, but to treat it as a totally separate job is a TOTAL ABUSE OF A CUSTOMER. I HAVE PURCHASED THREE CARS FROM THIS DEALER, BUT WILL NEVER SPEND ANOTHER DIME AT THIS BUSINESS.

    Auto Factory - usedcardealers - Updated July 2026

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