Repeatedly Sold Dangerous, Undriveable Vehicles -- This Dealership Should Be Ashamed…read more If I could give this dealership zero stars, I would. My family has now purchased five vehicles from this location, and every single one has turned out to be a lemon. Not one -- all five. Within three months of purchase, each vehicle began experiencing serious mechanical issues, some to the point of being completely undriveable and unsafe. What's worse is that these issues have persisted despite multiple visits back to the dealership. Each time, we're told the problems are resolved -- and each time, the cars are returned to us in the same or worse condition. This is not only unacceptable, it is deceptive, negligent, and unethical. This dealership has a clear pattern: * They hold vehicles for days or weeks with no resolution. * They claim repairs were made, only for the same issues to immediately resurface. * They offer no accountability or lasting solutions. It's one thing to have one bad experience -- it happens. But five failing vehicles in a row from the same place? That's not misfortune -- that's a deliberate disregard for integrity and for the safety of the customers they claim to serve. If you care about your family's safety, your hard-earned money, and your peace of mind, I strongly urge you to take your business elsewhere. This dealership is the very definition of what gives the auto sales industry a bad name.

Looked at 3 vehicles all over priced . Soon as they figured out I had knowledge and asked…read morequestions, all help stopped. When I ask about the check engine light got the it's an o2 sensor. Wasn't happy when I said let me get my scan tool.He took the keys and walked back inside.

My Daughter (Melissa M) purchased her first car from Ray Price Ford. Our Sales Consultant Candice…read morePark was so informative, kind, patient, professional and helped us through the whole process seamlessly. Thank you for making it a truly memorable experience for all the right reasons.

If I could give them 0 stars or negative stars, I would…read more Had to make an appointment and wait 1 1/2 weeks for my SCHEDULED appointment. Dropped my vehicle off for warranty work, tire change and alignment. 2 days after dropping my vehicle off for the SCHEDULED appointment they called and told me to pick up my vehicle because they do not have time to work on my vehicle for any of the SCHEDULED work. You can purchase an $80,000 vehicle from them and have your vehicle serviced there but they don't have time for SCHEDULED work. They are too busy maintaining their fleet vehicles to care about all their other paying customers jobs. The service manager, Mark Soupik, had nothing to offer other than they are "sorry they are too busy to maintain my vehicle". My vehicle is amazing and I plan on keeping this vehicle long term and will be happy to switch ford dealerships to never have to deal with Ray Price Ford Mount Pocono ever again! Buyer beware!! They do not care about you as a customer. Find another ford dealership that will!

Very professional, friendly, knowlegeable, and highly experienced. Have been going there with three…read moreof our family cars over the past two years since moving here. They are the Best of the Best, based on my experience. And their labor rates and parts prices are VERY reasonable and fair! And all services and repairs are done right every time.

Professional, friendly, competent auto service. I called for inspection and was provided an…read moreappointment one week in advance. Discussed my car and answered all of my questions. No surprises.

I will never do business with this dealership after they "sold" me a vehicle but then couldnt…read moreproduce a title and made me wait over 90 minutes until they confessed. I called to make sure the vehicle was available and was informed it was. I traveled almost 90 minutes to look at the vehicle and after the typical back and forth with agreeing on a trade and purchase price, we made an agreement. They were quick to have me switch over my car insurance and then made me wait for the business manager to sign the paperwork. After about 10 "hes almost ready for you" and me waiting over 90 minutes, they tell me that although the car is advertised, they actually cant sell it because they dont have a title. They wanted me to come back but couldnt say when they would have the title. They wanted me to give a deposit though. Completely misled me, wanted to hold money, and extremely poor customer service.

I had an extremely frustrating and disappointing experience with this Ray Price…read more My van required a full engine replacement, which they handled. The repair itself took over two months, which was already a long and difficult wait. However, the real issue began when I picked the vehicle up. While driving home from the dealership after the repair, the check engine light came back on. This is a brand-new engine that they installed themselves. Since then, it has been two weeks, and I have not received any response or direction on when I can bring the van back in to have the issue addressed. Calls and follow-ups have gone unanswered, leaving me stuck with a vehicle that is clearly not fixed after an extremely lengthy repair process. Waiting two months for a major repair only to immediately have the same warning light return -- and then receive no follow-up support -- is unacceptable. I expected better communication, accountability, and quality control, especially for something as serious as an engine replacement. Based on my experience, I would not recommend this dealership.

Rich at Ray Price Chevy service department in Mount Pocono, Pa is the absolute best. He located…read morethe problem, keeping me informed along the way. He made the repairs in a timely manner, actually quicker than I was anticipating. And the price was much lower than I was expecting. I highly recommend Rich and Ray Price Chevy and would not hesitate to use this service center again.

Excellent experience with my lease vehicle transition, from a 2020 Equinox LS ending lease to a…read morebrand new Equinox LT 2024 lease. The exceptional road hugging suspension, super all wheel drive traction, and solid acceleration as needed, makes this an awesome winter and year round SUV. Richard Price, Jr. presented my new lease offer, and it suits my needs perfectly. Love this ride, Richard's guidance and his great staff team! Thank you!! 02/21/2024.

Sold me a warrenty because they sold me a piece of crap, the truck has been nothing but an…read moreoverpriced nightmare. The local mechanics wont work on thier cars because they need so much work to be safe.

Dishonest, Liers and deceivers. DO NOT BUY FROM THEM AT MANHEIM!! THe make you promises then, dont…read moredo the right thing when the time comes. I would give them 0 stars if I could! Yes I am sure 21 grand Cherokee that I waited 90 days for a title you kept dragging me along gave me $600 for the wait then told manheim you were not gonna honor our agreement for the $600 after another 42 day wait when you said you would have it in 5 days...

I'm adjusting review! Don't deal with Franco if there. Sold us a piece of crap car turned out,…read morenever gave us third row seat as promised. It was overpriced for the year and needed too much work. Then disappeared off the face of the earth! Owes us $800 as well back and our phone he's got! Never answered calls just ghosted ya! NEVER AGAIN!!!!!!