I went to Astro Realty on 1/29 after ordering some moving boxes online through UHaul. I arrived there at about 4:30, but the place was closed. The sign on the door had the hours listed as 9-1, M-F. What business is open from only 9-1? Anyway, I made arrangements with my boss to leave work today to go pick up my boxes. When I arrived there, I was "greeted" by a surly man at the front desk. When I told him that I was there to pick up a box order, he said that wasn't possible. I retrieved my phone to give him the order number that had been emailed to me as a confirmation. He then proceeded to tell me that he would not honor the pricing quoted on the website because he "can't lose money" on boxes. He has to buy them, after all. He continued to argue with me and tell me that they aren't a "center"... as if I'd know what that means. When I asked why UHaul would quote the pricing and inventory as available in his store, he said that he doesn't control UHaul's website or the information provided on it. He did not attempt to assist me in any way. Another man walked up and told him to look up my order, but they could not find it. Finally, frustrated, I left and called customer service at UHaul. Of course, every UHaul is independently owned, and so UHaul, as the parent company, really has no recourse or ability to make things right. I insisted that they cancel my entire order and send me a confirmation. I'm so angry, I could spit. I still have no boxes and am moving this weekend.
Now, while this experience has nothing to do with the realty skills of this office, I can't imagine why anyone would ever want to deal with this surly, unhappy, horrible old man. Perhaps the other guy is more pleasant... he seemed somewhat willing to help... but the guy sitting at the front desk needs a serious course in Service Excellence and a major attitude adjustment.
Awful. STAY AWAY!! read more