The overall boat experience from getting to the dock and on the boat through the cruise was great. The ship itself is in excellent condition, has a beautiful air-conditioned downstairs, and awesome deck on top. As far as execution Captain Ron and crew were excellent from start to finish. For the most part, we had a great time. Jessica also was great while planning this; she was helpful, kind, and responsive.
That said, we had initially paid for 65 people up front not knowing exactly how many people would make the boat cruise for our pre-wedding get together. We ended up with 83 wedding goers on the boat; however, we got a bill for $1400 afterward, which, said we had 95 guests. The last seven people on that list were not known, wedding attendees. In fairness to Austin Party Cruises, they did not have a list of our wedding attendees nor was it their job to know who was on the boat, on the other hand, I along with all other attendees never saw any of the folk's list nor anyone who was not recognized. Furthermore, there were several lines which I tried to work with Captain Rick and Gene, the owner, on to decipher what I believed were unsigned lines.
When I initially spoke with both of these gentlemen, I intended to figure out if there was a mistake because I did not think that we had 95 people, both came across VERY defensive, which, I tried to understand. I am in sales myself and know that the customer is not always right and that you do need to stand by the service you are providing. Captain Rick said he had 21 years of experience and Gene mentioned he had 26 years of experience, as a human and businessman, you know there is nothing more insulting than when someone begins to defend themselves with years of experience, it is their way of saying you are wrong, and they are right. I still proceeded to ask questions and clarify to understand why this additional ~$220 out of ~$2400 was charged, the reason I mention those prices is to demonstrate I did not mind paying for the services I felt were rendered. In fact, I gave the crew a $375 gratuity at the end of the trip, but, in business and life I am a firm believer you pay for what you get, and you charge for nothing additional.
In working with Captain Rick, it was clear we were going to get nowhere, and he was going to defend his crew (which was not being attacked). Next, I spoke with Gene, the owner. Gene and I started the same way, immediate insinuating that I was questioning their crew rather than trying to figure out if the lines were signed and if there was a possible mistake on the final seven lines which were written names rather than signatures. Gene went on to describe his past experiences and years doing this, along with how professional he and his crew were. Not once in the initial portion of his conversation did he explain their process of sign-ins or how they went about getting a final headcount. As we progressed, he became more hostile up to the point where he said, "My guys are not retarded." At this point, I also began to lose my cool. As a member of the best buddies community and a long time donor to the cause, I found this offensive and felt it took away any credibility Gene had as a "professional." Gene immediately apologized for the statement and was apologetic after that. He did go on to apologize for the way it was handled and mentioned that with the feedback I had given, we would improve on specific problems we faced here. It is worth noting; he asked if it was a financial problem then he would be willing to work with me the next day, but, this was not about a financial problem this was a principal problem for me. I didn't feel as those 12 additional guests were on the boat; therefore, I shouldn't be paying for them.
Lastly, if you are paying credit card with this company, there is a fee associated with it, and that is stated clearly in the contract. It was my wedding weekend, and I tried to ask if I could send a check, but instead of understanding and waiting a few days for me to reply, they went ahead and charged my credit card fee, even with the outstanding questions that I had.
Overall, my goal is to inform the clientele that you should make sure you have your ducks in a row and are thorough in communicating with this group should you choose to work with them. read more