This appointment was my daughter's first at age 3. I wasn't sure what to expect but had an…read moreoutstanding visit and my daughter felt very comfortable. I loved that they had a handheld mirror so she could see, offered her colors and flavors, toy at the end and we're SO PATIENT explaining how the polisher, water and suction would work. She didn't get squirmy and I'm grateful so she won't associate the dentist with a negative perception. Everything was explained to both of us. Options for fluoride or fluoride free. Great kids toothbrush!

Extremely disappointing and dishonest experience with Northstar Family Dental…read more I called the office specifically to confirm that my insurance (Cigna, one of the largest providers in the country) was in-network. They told me it was. It was not. While they accept some Cigna plans, they refuse the specific employer plan I have--the only Cigna plan they reject. They never once mentioned this distinction. Not on the initial call, and not when they called me back after I scheduled the appointment to "verify" my insurance details. They had every opportunity to be transparent and chose not to be. My employer is a major organization in the Columbus area. It is not some obscure plan. The fact that they still failed to disclose this, then billed me as out-of-network, is either deliberate deception or staggering incompetence. Looking at older reviews, other patients have reported the exact same bait-and-switch, and Northstar has refused to make it right. Nothing has changed. This is scummy, predatory behavior dressed up as a friendly neighborhood dental office. The actual exam and cleaning were thoroughly average. The office has a few quirky first-time patient rituals, but nothing egregious. Staff were friendly enough, and it thankfully lacked the full sorority/clique energy that sometimes infects female-dominated dental practices. Hygienists and dentist were fine. The practice itself is completely unremarkable. The clinical work is mediocre. The insurance practices are actively dishonest. Avoid.

Unaccommodating, completely unhelpful. 48hr cancellation policy is a joke. I had been looking…read moreforward to my appointment for almost 2 months, then an emergency came up, and I have no vehicle, so I called more than 24hrs before my scheduled appointment (promptly after becoming aware of my current situation) to cry for a reschedule, and the very 'manner-of-factly' secretary just kept preppily explaining, "well that's our policy and you were aware of it, bc it is in your paperwork, so we'll be billing you $50 if you decide to cancel/reschedule at this point." I looked at my forms, and it does specify that you must make changes prior to 48hr window, but NOWHERE does it state that you will be billed for $50! No where! I can't believe how unhelpful this office staff is. I don't miss appointments that I schedule, and I am very punctual! I own a business and work full time, and make my appointments. This was an extenuating circumstance, and I was nicely asking for help. Now I am completely uncomfortable with even going (which I'll have to Uber there or find a ride-as a 32yr old grown woman), and have never felt so triggered or violated by having to go through with an appointment at an office that clearly doesn't value it's patient more than the almighty dollar bill. Dentistry in Ohio is hard to find quality care from. I NEVER had such an issue back in California, and I am no snowflake. But to have to go through with this appointment now and not want to be out $50 (bc let's face it, who can afford that), it's such a violation, and it makes me feel sick to my stomach. Shame on you Maxtown Family Dental. You clearly have no concern over patient care.

We had the worst experience with Michelle from the office. Dr.Ulm has been nothing but nice and…read morefriendly to us and my son liked him. We had been at this practice for around 4-5 years I believe. My husband had a bad experience with her and her attitude in the very beginning and he changed to another practice. My 4 year old son and I had cleanings last month. Our dental insurance had changed. I didn't realize that they didn't have the new info. (Shouldn't they ask when you arrive anyway? Michelle told me "No".) When they called after the appointment, I gave them the info that I had for the new cards (the same info my husband gave to his dentist and everything was fine with them). Then maybe 2-3 weeks after our appointments Michelle called me with the worst attitude, absolutely zero customer service. I was completely taken aback that someone would call one of their customers and treat them like this!! I decided that we were changing dentists and then actually received a note in the mail asking us to leave them. Talk about shocked!! I have no idea what Michelle told the dentist- but never in my dreams would I have ever expected to be called and spoken to as this woman did me. I wanted to give her a little grace and think maybe she was just having a really bad day... but after this letter I decided to write my honest review about how we were treated at this practice... for having a change of insurance due to a job change.

Took my daughter in for a cleaning and exam. It was covered under our Delta dental insurance, so no…read morebilling questions were asked. Eileen was amazing. She was sweet and kind with my daughter, went over everything she was going to do. Dr Tzagournis was very thorough with his exam and did great with a child.

Airell has changed my daughters entire life with the amazing care she has provided along with Dr…read more Bell. My daughter is autistic and struggles with medical procedures. Wherever Ariell is employed is where we will go for all our dental needs. Her outstanding ethics can be hard to find in medicine and we feel so lucky to have found an amazing team like Ariell and Dr. Bell.

I got major crown work/restoration done and they have done an amazing job. Super professional and…read moresuper friendly. Dr. Haren and neleah super super great!

Office staff rude and condescending. Refused a formal written and itemized treatment plan…read more Dismissed from the practice after stating I wanted a second opinion after being told I would require up to 60k in dental treatment. False billing to the VA. They almost pushed me into a nervous breakdown by refusing to cease contact with myself and my advocate. Former USN Dental Tech, Retired Psych RN. I have walked around since Feb 14, 2024, without a properly fitting appliance for a front tooth! Do Better Please

About a year ago, my sister called me stressed to the max because she broke a crown and couldn't go…read moreto the dentist unless they were open on a Saturday. She was so busy at work that just thinking about having to find a new dentist was daunting. I jumped in and offered to find one. She was working in the Worthington/Westerville area at the time and after a quick search on Yelp, I found this place. She called them right away, was able to see them right away, and was blown away by the experience. Flash forward to about a month ago when I ended up having to find a new dentist. My sister reminded me of Westerville Dental so I gave them a ring and had a very similar experience. I was able to get scheduled that same week and the staff was incredibly friendly. Along with my bi-annual cleaning, I opted for the Zoom whitening. I can definitely say that it was worth the money. If you need a new dentist, look no further.

First time patient at Westerville Family Dental. You can tell the team is close and fosters a…read morehealthy and positive work environment. Everyone I have encountered is friendly, knowledgeable and personable. Moving states and finding a new dentist is a daunting task but it has been a smooth sailing process! The facility is clean, open and welcoming.

Love this dentist and the office staff, too! Dr. Brian is very gentle, caring, honest, and always…read morereviews costs up front so that there are no surprises. The hygienist always does a phenomenal job and the receptionist is friendly and personable. Love that the office offers evening hours. Highly recommended!

What more can I say about Dr. Brian & staff? I've been going to Dr. Brian now for 4 years And he's…read more given me my smile back. Him and his staff are just the best. Dr. Brian is very personable, he knows his work, and he's a perfectionist--just like me! Thanks Dr. Brian, you are simply amazing!

I highly recommend this dental practice . The staff is friendly and accommodating. The staff is…read morethorough, patient, extremely competent and compassionate. Every step of a procedure is explained and patient comfort and patient satisfaction are top priority.

I had a deep cleaning by Catrina. She was very professional and caring while making sure every…read moretooth was cleaned below the gums and keeping me comfortable. My teeth have never been this clean. She also gave me good advise to keep them that way. I will definatly be seeing her again. The office staff were also a big help and very friendly. Great people. Bruce Barber 614-206-6083 firesafety21@gmail.com

The business didn't bill me for services rendered for over a year; we communicated about insurance…read moreclaims but never received a bill for service for over a year. This business sent me a threatening email and letter stating that if I didn't pay a past due amount within 10 business days it will be subject to collections, and fines and interest. By evidence of the documentation this business set me they: applied incorrect secondary insurance claims and rolled my adult children's costs into my account. This business has all necessary information to determine my adult children have their own insurance and that my secondary insurance was not to be applied to their accounts as they are not covered under my insurance. * There is NO evidence you have sent a claim to my primary insurance; there is no record of payment by them. * They should have separated out each patient's account/billing and amount owed. * They should not have credited inappropriate accounts with my secondary insurance.

Total scam. Went for teeth cleaning which my insurance covers. They said I needed special cleaning…read moreand it will be $90 Out of pocket. total waste of time.

Dr. Conley's office does not follow the governor's mask mandate. Our family has been a part of this…read morepractice for 5 years, and my husband cannot wear a mask because of a medical problem. Throughout the worst part of the pandemic, he was able to be seen in this office - he waited in the car until they were ready for him. But now that cases are falling and things are finally getting better, all of a sudden they decided to discriminate against him. When Maureen, the office manager, called to *cancel* his scheduled cleaning, she acknowledged that Dr. Conley was aware that the governor's mandate said that mask exemptions were to be honored by businesses - but that they just didn't want to do it. It's medical discrimination and patient abandonment. It's a horrible way to treat someone who physically *cannot* wear a mask - to deny that person needed dental care. It's an even worse way to treat friends who have recommended your practice time and time again, and who have had a lot of work done (and paid a lot of money) in your office. We are beyond disappointed in Dr. Conley's lack of compassion and her unprofessional behavior.

We love Pure Smiles! Dr. Chad and Dr. Stephanie are great. I take my 3 year old to see Dr…read more Stephanie and she is so good with him! He loves the fact that they have TVs and can watch Octonauts, he can wear cool sunglasses, and can get a prize if he does a good job. Then office has a small room with toys for kids to play while waiting. Dr. Stephanie did a fabulous job on my crowns. They create them in-house so you don't have to get a temp or come back. The front office ladies are very nice and friendly and the office in Westerville is so beautiful! They also offer complementary coffee and drinks.

Been a patient at Pure Smiles for almost 7 years now. I liked the older days when my dental visits…read morefelt more personable. Nowadays the dentists I get seem to have no real intent and show little to no interest in you as an individual. It's like you're just a number to them giving no final explanation for full understanding of your overall checkup. I have to question things I hear them saying to one another as if you're (the patient) isn't right there in the room or if the hygienist tells me something very specific about a potential concern, the dentist doesn't speak to it unless I actually raise the question myself. Originally when the owners of the practice saw more patients, I felt more better connected to receiving care and treatment from them. Sincerely speaking, Dionsha Janes