I can't rave enough about the wonderful staff at this hotel!! We got an email before our stay informing us that there was going to be a Marathon taking place in the morning after our Saturday night stay. Our hotel, which was very close to the Old Town, would be off limits to vehicles until 4:00 p.m. We were only going to be there the one night, and would need to get on the road long before that time. The email said that the normal check-out time would be extended until then. But we were worried. We don't travel light, and had no idea where we'd park, since the garage wouldn't be a viable option. We imagined ourselves playing leapfrog with our luggage through the streets of Graz. That didn't happen. Instead, when we checked in we were told that we could park in the garage, or they would park it for us outside of the Marathon zone and retrieve it when we were ready to leave the next day. And to make up for the inconvenience, they comped the breakfast buffet for the next morning, which was excellent. Our room was wonderful - spacious and modern, as was the rest of the hotel. Everyone at the desk was so genuinely friendly and helpful. The location of the hotel was only a stone's throw from the Old Town. The next morning one of the staff carried all our luggage to our car, which was parked a few blocks away in an outside space. And before we left, the young woman at the desk got me a cup of coffee to go! Augartenhotel is definitely as good as it gets! read more