Wow! What a great complex in the heart of downtown Lakeland! While helping my best friend looking…read morefor a place, we stumbled across this place and we throughly liked the layout and totally can see them living here . The complex has 55 units and each unit is a tri level townhouse. The first level is the landing, and you walk up the stairs to the second level and see an open floor plan with the living room, kitchen and dinning room combo. The kitchen comes with a huge pantry, which also holds the stackable washing machine/dryer. The third level is where the bedrooms and the bathrooms are. The bedrooms don't come with walk in closets. Also, the complex doesn't have a pool,which surprised me for it being an complex in Florida. What made this place 5 stars was the amazing, assistant property manager that gave us the tour. Chrissy was such a gem. She gave us a full detailed tour and was extremely patient with the tons of questions we had! She was kind and wonderful. Anyone who wants to move here, go to Chrissy. You won't be disappointed!! I can't wait to visit my friends in this amazing place!

i called and asked to see a two bed / two bath unit. i spoke to someone on Wednesday and made an…read moreappointment to see it. I arrived and waited outside the restaurant the asked me to wait at. someone finally showed up and said they had a unit to show me. we get to the door and they look up the stairs and said someone was cleaning it and wouldn't show me the apartment. if you don't have a unit to show someone then why bother telling them you have one to show. literal waste of time ! the property management company seriously needs to get better or at least on the same page before making appointments in the future. Then I call to talk to someone in the leasing office and explain the situation and there was nothing but laughing and you could tell that Sydney the person I spoke with didn't seem to really care that a mistake was made and gave a half ass apology. If this is how you treat new people who would ever want to live in a place like this ?

I wanted to give another update since my lease will be up next month…read more One of the false cabinets directly under the kitchen sink has magically fallen directly on my foot and broke out of no where, um okay? I placed a work order again for my refrigerator because it has constantly broken on me multiple times causing my food to spoil on more than 4 occasions... HOWEVER, the very next day maintenance actually came and fixed every problem in the apartment! I'm honestly shocked and very pleased with this. Not sure if there are new people working or not but everything is finally in working order. Hopefully it'll stay that way. The gate has been fixed last month and also working so far. Noise complaint is still the same, or maybe a little worse. I went from hearing my old neighbor singing all day to a couple arguing and stomping almost every few days . You can hear front doors slam and people's conversations as well. I think management may have gotten better since the last time I've dealt with them but not everything is 100% perfect, at least it's much better.

beware of bedbugs alive and active here. I have lived here two months and found a live bedbug…read morecrawling on my pillow when went to the office to address the situation the assistant manager Angel proceeded to tell me that it's a $300 fee for me because it's an indication I brought them in however that is a lie I did not bring them in. I have pictures of me before I moved in here and after with all the bites to prove I did not have them because once you have bedbugs and they bite you, they don't stop. They don't wait for you to move in somewhere and say oh let's start biting that's not how bedbugs work. You can have bedbugs and never even know it only certain people react to their bites. My husband and I sleep in the same bed. He does not have one bite mark on him and it's not because he's not getting bit. It's because his body doesn't react to the bites. Angel did call me four days later and apologize for how she approached the situation. and the community manager Amanda has sent me two emails asking me to delete my reviews which makes me wonder how many has she sent before me asking for you to delete your review. Sad part is had I seen a bedbug review here I would have never moved here. just be careful be aware because they will try to make it seem like it's your fault at first. Massey services pest control come out to inspect. They did not find any bedbugs or activity in my furniture, beds, pillow, sheets, blankets however they did find skeleton shells underneath the baseboards where the carpet meets the wall and one bedbug in the carpet under my dog's bed not to mention my dog has been eat up as well. Just my honest review!

How lucky I am. I moved out just in time. The apartments are just 3 years old and all the windows…read moreare being replaced. Don't really know the reason for all the windows to be replaced. I do know that they had some leakage problems in some buildings but no problem with mine. Luxury apartment living does not define the place. To see dog pee stains in the hall way carpet is disgusting. To pay the high rent and have to put up with all the noise that emits from the outside is not pleasent. I heard delivery trucks, UPS trucks, USPS trucks, etc. all banging doors all day long, and the best one was when the ice cream truck parked in front of my building play that awful music over and over for an hour. So much for the peace and quiet of my home. And then there is the landscape service that comes every week to cut the grass, leaf blowers blowing with that high pitched sound. It would take them well into the day to finish up. Again, so much for peace and quiet of one's home. Now that I have moved out I just received my deposit back. Where is my interest on the money that they held? Another thing, today I received an envelope in the mail with final expenses itemized. Another envelope was delivered "registered" mail. Both envelopes had the IDENTICAL paperwork in them. Thing is, the registered mail cost 5.79. Would you believe that Gables charged me for the registered delivery. I would think that that was an business expense from their office and that they should pay for doing it. And, why two copies of the same thing, one regular mail and one registered? Oh ya, talk about amenities, they have a gourmet coffee machine for our use but as of late, they took away the coffee cups and lids. Come on, with the high rent that is charged they are going too far trying to save money. So, in other words, I am glad to be gone.

I moved into these apartments, and at first everything was great. The property is beautiful, and…read morethe apartments are well maintained. I lived here for one year while completing my physician residency at Lakeland Regional Health. After I moved out, I received an email stating that I would be charged $800 for a window replacement. I was shocked. When I moved in, I completed an inspection of the apartment and did not notice any cracks in the windows. When I questioned the charge, management sent me a photo showing a crack at the top edge of one of the approximately 10-foot-tall windows. I do not believe I could have caused this damage. I researched edge cracks in impact-resistant windows and even contacted the company that replaces windows for this property. They explained that if there is no point of impact on this type of high-impact window, an edge crack is typically the result of thermal stress or improper installation during construction. In either case, the crack may not become visible until much later. That explanation is consistent with why I did not observe any damage when I moved in. I tried working with both Mirrorton and its management company to resolve the issue. I shared the information I had gathered, but they would not consider the evidence and ultimately withheld $800 from my security deposit. Because I have been unable to resolve this matter directly, I feel my only remaining options are to file a complaint with the Florida Department of Agriculture and Consumer Services (FDACS) and consult with an attorney. I also want to make other prospective tenants aware of my experience so they can make an informed decision before renting here. It is disappointing to have to spend valuable time away from caring for patients at the hospital, to dealing with what I believe is an unfair situation.

Officially moved out of our unit after almost 3 years there. Honestly one of the best places I have…read moreever lived. I had a few work orders over the years and they were almost all completed the same exact day when possible. The grounds are constantly kept up and look amazing. Felt very safe and secure here. Moving out was a pleasure - We had a small misunderstanding about the contracted move out date vs what I was told verbally (last months rent owed - etc) but after speaking to the amazing lady in accounting Jeannie - we were able to get it resolved and I ended up getting my full security deposit refunded. I am sad to leave this unit but work did require me to locate. Will definitely recommend Carlton Arms North Lakeland to anyone in the area. The rent is much cheaper than other areas, grounds & pools are amazing and the staff is just excellent. Thanks again! - Joshua G

We originally applied for an apartment on 8/10/2026 and the next day got the approval for the…read moreapartment. They approved me and my fiancé. We had 24 hours to pay for the deposit and due to the way, we get paid we could not make the payment in 24hrs. We reapplied as Erica asked us to and repaid applications fees. I left Erica who was the leasing agent messages after message and never spoke with Erica but surprisingly I get a call from Mrs. D stating we are denied due to background check. The same background check was pulled 1 week ago and we were approved. Someone dropped the ball. Mrs. D said her manager Chris would call me and he never did. Mrs. D said we need to contact the leasing company that runs the reports all to be told that the apartment complex is the ones that make the final decision. I called again today to speak to a manager, and Corey answered the phone said he would give him another message. Paying $100 all over to reapply to be told we are denied is very frustrating and unfair. Nothing has changed on either background in one week. I was referred by a resident and at this point I would not do business with them ever again. They are covering up for someone who did not do their job correctly. Worse experience and very unprofessional.

Unfortunately, my experience here has been very frustrating. I have repeatedly submitted…read moremaintenance requests for pest control because there are roaches in my apartment, yet no one has come to address the issue. Pest control is something residents are charged for monthly, so it's extremely disappointing to still have roaches crawling around the apartment with no resolution despite multiple requests.

If you are looking for somewhere to stay do not move here they make up rules and bills as well as…read morethey paint over mold they do not care about there residents they just care that you pay the bill they are currently painting the place because there is mold everywhere and infestation is real the roaches are awfulllll I wouldn't recommend this place to my worst enemy and if you have a problem and you call they act like your the problem for telling them they require you to pay pest control every month and don't even send pest control out DO NOT MOVE HERE PS IF THEY OFFER YOU TWO MONTHS FREEE ITS A SCAMMM IF U BREAK YOUR LEASE YOU HAVE TO PAY THE TWO MONTHS BACKKKK

Amanda and Dana are awesome! They work really hard to fix issues and make living in the building a…read moregreat experience. the macitence staff is also very helpful and proactive!

Bryan is awesome! friendly and so helpful around the…read morebuilding! takes care of all of us!!

I have been here for almost 4 months and I must say that I've had the best experience with the…read morestaff here. Maintenance is always helpful and Jonathan is always a email or phone call away.

From the owner: The Caroline Luxury Apartments offers a variety of exquisite floor plans available for rent in…read moreLakeland, FL. Pursue new passions, make lifelong memories, and immerse yourself in a one-of-a-kind community. Our selection includes brand-new one, two, and three bedroom floor plans and some of the most sought-after amenities in the neighborhood. Relaxing resort-style perks and breathtaking views let you free your spirit and reconnect with nature. The Caroline is more than just a place to live, it's a place for you to find total harmony.

When you drive onto the property, you instantly know that there's something different about…read moreWillowbrook. It's quiet, peaceful and everything is very well maintained. We've been here for almost two years and there has never been a noise issue or problems with any of the residents here. All the children that live here are well behaved and you really don't see them hanging around the property much. The property itself is fantastic. As far as the apartment unit themselves, they have a pretty good layout with ample storage and space. We've never heard our neighbors through the walls. When the washing machine is on above us, the only thing that can be heard is a very faint noise, if everything is silent in the apartment . Water pressure is fantastic. The staff in the front office are outstanding. We typically deal with Erica, but they're all super friendly and helpful. You can walk in twice a year and they always know exactly who you are. It's crazy. I don't know how they do it. The maintenance staff are speedy and efficient. Everything is addressed within 24 hours, even on the weekend if it's something urgent. They seem to do a lot of preventative maintenence to keep the property in tip top shape at all times. They replaced the roof and painted all the buildings, replaced the pipes in all the units to a modern pvc system, cleaned out dryer vents... The list goes on and on. They keep on top of everything possible, it seems. I've lived in 6 different apartments over the past 10 years and without any doubt, Willowbrook has been the best one by far. I have a few coworkers who are living in other complexes in the Lakeland area and they all regret not moving in here. They all have issues with noise, partying, inconsiderate neighbors, and ongoing maintenence problems. It makes me that much more thankful that I chose Willowbrook. I hope to stay here until I leave the Lakeland area.

It's quiet and peaceful. The workers are always there to helpful and nice. The place is beautiful…read moreas well as comfortable.

I called in to Arbor Glenn Apartments to ask about availability. I spoke with a really nice staff…read moremember her name was Amaliza Laport. She was very nice over the phone. Took her time explain prices and what's availabl. I'm considering making some time off for a tour. thanks for having wonderful staff.

We have had a wonderful living experience so far, we have had a great interaction with the new…read moremaintenance team, our kiddos love the waterfall at the pool. We plan to renew our lease again soon!

First off would like to give Mike at The Irlo A 10 star. He is the leasing manager and he is…read moreawesome. The staff are wonderful pleasant and very professional. Warm-hearted and go the extra mile to help where help is needed. I usually travel back and forth from Miami to Kissimmee. I happen to be in the area, stopped in and recognize that The Irlo had apartments for rent l mentioned it to my son and he was excited to know not only that is affordable, but his job is right down the street at the Holiday Inn so it was very convenient for him. My son moved in a month ago. He is so happy he loves it. It's peaceful. The people are kind. The property is always kept up nice and clean at all times. Continue to do a wonderful job and work that you all do. Thank you all again and you definitely have our support. 10 Stars you all deserve

Very clean. Helpful staff! Fantastic location. You won't…read morebe disappointed! Of special note is Sean, the manager who has excellent listening skills and able to multitask wonderfully! This gentleman is charismatic and genuine, adding confidence that any patron staying at the Irlo will have a comfortable experience. At the front desk is Roberto, a friendly, bilingual guy who is very good at his job! He has a calm demeanor and a warm friendly way about him. Alex is the other employee who is a real pleasure. Very hardworking and skilled at maintaining the property. The benefit of choosing this location is that it's close to Disney World, Old Town, shopping and sight seeing. It is also great to come back to comfort after a long day. This Irlo is also ADA compliant and pet friendly.