I lived here for 2 years, and LOVED it except that the pool isn't heated, so you can only use it…read moreabout 6 months of the year. That said, everything--including the GREAT maintenance--was great until I gave notice that I was moving. My AC has now been out 7 days despite maintenance coming constantly and telling me it was fixed. Not. Then, I noticed that at the offices something changed. I don't know if there was a new manager or supervisor, but they no longer provided regular cream for the free coffee--it was all sugary crap. I was told this was because the new manager wanted the coffee bar to be more "bougie!" Also, the attitudes of the staff down there has changed. Just not as friendly and have a "I don't give a shit" attitude. So in summary, I was thrilled to live here for 2 years, and now I must give a 1-star rating where 4 months ago I would have given 5 stars. And by the way--My AC is STILL OUT!!!

beware of bedbugs alive and active here. I have lived here two months and found a live bedbug…read morecrawling on my pillow when went to the office to address the situation the assistant manager Angel proceeded to tell me that it's a $300 fee for me because it's an indication I brought them in however that is a lie I did not bring them in. I have pictures of me before I moved in here and after with all the bites to prove I did not have them because once you have bedbugs and they bite you, they don't stop. They don't wait for you to move in somewhere and say oh let's start biting that's not how bedbugs work. You can have bedbugs and never even know it only certain people react to their bites. My husband and I sleep in the same bed. He does not have one bite mark on him and it's not because he's not getting bit. It's because his body doesn't react to the bites. Angel did call me four days later and apologize for how she approached the situation. and the community manager Amanda has sent me two emails asking me to delete my reviews which makes me wonder how many has she sent before me asking for you to delete your review. Sad part is had I seen a bedbug review here I would have never moved here. just be careful be aware because they will try to make it seem like it's your fault at first. Massey services pest control come out to inspect. They did not find any bedbugs or activity in my furniture, beds, pillow, sheets, blankets however they did find skeleton shells underneath the baseboards where the carpet meets the wall and one bedbug in the carpet under my dog's bed not to mention my dog has been eat up as well. Just my honest review!

I moved into these apartments, and at first everything was great. The property is beautiful, and…read morethe apartments are well maintained. I lived here for one year while completing my physician residency at Lakeland Regional Health. After I moved out, I received an email stating that I would be charged $800 for a window replacement. I was shocked. When I moved in, I completed an inspection of the apartment and did not notice any cracks in the windows. When I questioned the charge, management sent me a photo showing a crack at the top edge of one of the approximately 10-foot-tall windows. I do not believe I could have caused this damage. I researched edge cracks in impact-resistant windows and even contacted the company that replaces windows for this property. They explained that if there is no point of impact on this type of high-impact window, an edge crack is typically the result of thermal stress or improper installation during construction. In either case, the crack may not become visible until much later. That explanation is consistent with why I did not observe any damage when I moved in. I tried working with both Mirrorton and its management company to resolve the issue. I shared the information I had gathered, but they would not consider the evidence and ultimately withheld $800 from my security deposit. Because I have been unable to resolve this matter directly, I feel my only remaining options are to file a complaint with the Florida Department of Agriculture and Consumer Services (FDACS) and consult with an attorney. I also want to make other prospective tenants aware of my experience so they can make an informed decision before renting here. It is disappointing to have to spend valuable time away from caring for patients at the hospital, to dealing with what I believe is an unfair situation.

I've tried to contact them regarding leasing and they were touch and go. There seemed to be a…read moredegree of turnover.

We originally applied for an apartment on 8/10/2026 and the next day got the approval for the…read moreapartment. They approved me and my fiancé. We had 24 hours to pay for the deposit and due to the way, we get paid we could not make the payment in 24hrs. We reapplied as Erica asked us to and repaid applications fees. I left Erica who was the leasing agent messages after message and never spoke with Erica but surprisingly I get a call from Mrs. D stating we are denied due to background check. The same background check was pulled 1 week ago and we were approved. Someone dropped the ball. Mrs. D said her manager Chris would call me and he never did. Mrs. D said we need to contact the leasing company that runs the reports all to be told that the apartment complex is the ones that make the final decision. I called again today to speak to a manager, and Corey answered the phone said he would give him another message. Paying $100 all over to reapply to be told we are denied is very frustrating and unfair. Nothing has changed on either background in one week. I was referred by a resident and at this point I would not do business with them ever again. They are covering up for someone who did not do their job correctly. Worse experience and very unprofessional.

Personal they never answer phone . Nasty reception on call's.put wrong adds in wrong prices.read more

Unfortunately, my experience here has been very frustrating. I have repeatedly submitted…read moremaintenance requests for pest control because there are roaches in my apartment, yet no one has come to address the issue. Pest control is something residents are charged for monthly, so it's extremely disappointing to still have roaches crawling around the apartment with no resolution despite multiple requests.

If you are looking for somewhere to stay do not move here they make up rules and bills as well as…read morethey paint over mold they do not care about there residents they just care that you pay the bill they are currently painting the place because there is mold everywhere and infestation is real the roaches are awfulllll I wouldn't recommend this place to my worst enemy and if you have a problem and you call they act like your the problem for telling them they require you to pay pest control every month and don't even send pest control out DO NOT MOVE HERE PS IF THEY OFFER YOU TWO MONTHS FREEE ITS A SCAMMM IF U BREAK YOUR LEASE YOU HAVE TO PAY THE TWO MONTHS BACKKKK

Bryan is awesome! friendly and so helpful around the…read morebuilding! takes care of all of us!!

Renter, BEWARE! Everything they do is manual and tracked on paper. We booked the space two months…read moreout with the confirmation that it was available only to arrive day of to set up and discover it was being used by another group that the staff said had booked their event one month before we booked ours. Staff says they didn't realize until the other party showed up day of, but I just don't see how that's possible. They wound up setting us up in the lobby - no fridges/freezers, no microwave, no counter space for prep, no lake view, no patio, NO AIR CONDITIONING. They did bring out two pieces of portable equipment that were supposed to be A/C units, but they just blew the hot air around. Outside was literally cooler than the lobby. Our $220 cake was dropping flowers before we ever cut into it. This was a once-in-a-lifetime event - shower for my daughter's first baby. We couldn't reschedule since a number of the guests were traveling by car for several hours or even by plane from a few states away many of whom had already arrived in town Insult to injury- they still charged us $250 that they refused to return after multiple requests from us. They said that when they called my daughter to inform her of the snafu, they made the $250 offer, and she agreed to it over the phone. They kept telling us she had a "choice," but really it wasn't a choice. They had her over a barrel. She explained to me that she said "I guess so, but I need to think about it." They also cited that we used their resources - facility, chairs, tables, labor. The labor also wasn't a choice as they were already moving what we needed into place before we arrived for setup. The property manager told me that $250 was completely random. Be careful!

I have been here for almost 4 months and I must say that I've had the best experience with the…read morestaff here. Maintenance is always helpful and Jonathan is always a email or phone call away.

From the owner: The Caroline Luxury Apartments offers a variety of exquisite floor plans available for rent in…read moreLakeland, FL. Pursue new passions, make lifelong memories, and immerse yourself in a one-of-a-kind community. Our selection includes brand-new one, two, and three bedroom floor plans and some of the most sought-after amenities in the neighborhood. Relaxing resort-style perks and breathtaking views let you free your spirit and reconnect with nature. The Caroline is more than just a place to live, it's a place for you to find total harmony.

When you drive onto the property, you instantly know that there's something different about…read moreWillowbrook. It's quiet, peaceful and everything is very well maintained. We've been here for almost two years and there has never been a noise issue or problems with any of the residents here. All the children that live here are well behaved and you really don't see them hanging around the property much. The property itself is fantastic. As far as the apartment unit themselves, they have a pretty good layout with ample storage and space. We've never heard our neighbors through the walls. When the washing machine is on above us, the only thing that can be heard is a very faint noise, if everything is silent in the apartment . Water pressure is fantastic. The staff in the front office are outstanding. We typically deal with Erica, but they're all super friendly and helpful. You can walk in twice a year and they always know exactly who you are. It's crazy. I don't know how they do it. The maintenance staff are speedy and efficient. Everything is addressed within 24 hours, even on the weekend if it's something urgent. They seem to do a lot of preventative maintenence to keep the property in tip top shape at all times. They replaced the roof and painted all the buildings, replaced the pipes in all the units to a modern pvc system, cleaned out dryer vents... The list goes on and on. They keep on top of everything possible, it seems. I've lived in 6 different apartments over the past 10 years and without any doubt, Willowbrook has been the best one by far. I have a few coworkers who are living in other complexes in the Lakeland area and they all regret not moving in here. They all have issues with noise, partying, inconsiderate neighbors, and ongoing maintenence problems. It makes me that much more thankful that I chose Willowbrook. I hope to stay here until I leave the Lakeland area.

It's quiet and peaceful. The workers are always there to helpful and nice. The place is beautiful…read moreas well as comfortable.

I called in to Arbor Glenn Apartments to ask about availability. I spoke with a really nice staff…read moremember her name was Amaliza Laport. She was very nice over the phone. Took her time explain prices and what's availabl. I'm considering making some time off for a tour. thanks for having wonderful staff.

We have had a wonderful living experience so far, we have had a great interaction with the new…read moremaintenance team, our kiddos love the waterfall at the pool. We plan to renew our lease again soon!

Very clean. Helpful staff! Fantastic location. You won't…read morebe disappointed! Of special note is Sean, the manager who has excellent listening skills and able to multitask wonderfully! This gentleman is charismatic and genuine, adding confidence that any patron staying at the Irlo will have a comfortable experience. At the front desk is Roberto, a friendly, bilingual guy who is very good at his job! He has a calm demeanor and a warm friendly way about him. Alex is the other employee who is a real pleasure. Very hardworking and skilled at maintaining the property. The benefit of choosing this location is that it's close to Disney World, Old Town, shopping and sight seeing. It is also great to come back to comfort after a long day. This Irlo is also ADA compliant and pet friendly.

We stayed here back in 2024 for about a month. It was decent for the price but some people were not…read morefriendly. The staff all seemed friendly especially the maintenance. Front office didn't seem to have it all together. But we did go through Airbnb so maybe they didn't communicate well

I just moved here from San Diego and the staff here made it very easy to move-in from across the…read morecountry. I had very little time to move into an apartment and they made it happen with no issues. Apartment was very clean and is very spacious. The tenants here are very friendly and it's a great community. JJ Fo

I've been a resident here for 2 years! The place is a dump! First of all, they have mold on the…read morefurniture and gazebos around the pool! The water in the pool and hot tub is DISGUSTING ! Instead of telling us to take our front door rugs and put them inside they decided to steal every single rug that was in my apartment building and I've asked for it back and they won't give it. The trash is so smelly! A friend of mine lives here and she told an employee at the front desk someone's dog pooped outside of her apartment and they said "we're not cleaning it" so she rented a carpet cleaner and cleaned the carpet for them! Everyone I've met that lives here complains about how nasty it is and how most people are ready to break there lease.... I never complain but this place is TERRIBLE! If I could rate it 0 stars I would!