I wanted to give another update since my lease will be up next month…read more One of the false cabinets directly under the kitchen sink has magically fallen directly on my foot and broke out of no where, um okay? I placed a work order again for my refrigerator because it has constantly broken on me multiple times causing my food to spoil on more than 4 occasions... HOWEVER, the very next day maintenance actually came and fixed every problem in the apartment! I'm honestly shocked and very pleased with this. Not sure if there are new people working or not but everything is finally in working order. Hopefully it'll stay that way. The gate has been fixed last month and also working so far. Noise complaint is still the same, or maybe a little worse. I went from hearing my old neighbor singing all day to a couple arguing and stomping almost every few days . You can hear front doors slam and people's conversations as well. I think management may have gotten better since the last time I've dealt with them but not everything is 100% perfect, at least it's much better.

I lived here for 2 years, and LOVED it except that the pool isn't heated, so you can only use it…read moreabout 6 months of the year. That said, everything--including the GREAT maintenance--was great until I gave notice that I was moving. My AC has now been out 7 days despite maintenance coming constantly and telling me it was fixed. Not. Then, I noticed that at the offices something changed. I don't know if there was a new manager or supervisor, but they no longer provided regular cream for the free coffee--it was all sugary crap. I was told this was because the new manager wanted the coffee bar to be more "bougie!" Also, the attitudes of the staff down there has changed. Just not as friendly and have a "I don't give a shit" attitude. So in summary, I was thrilled to live here for 2 years, and now I must give a 1-star rating where 4 months ago I would have given 5 stars. And by the way--My AC is STILL OUT!!!

How lucky I am. I moved out just in time. The apartments are just 3 years old and all the windows…read moreare being replaced. Don't really know the reason for all the windows to be replaced. I do know that they had some leakage problems in some buildings but no problem with mine. Luxury apartment living does not define the place. To see dog pee stains in the hall way carpet is disgusting. To pay the high rent and have to put up with all the noise that emits from the outside is not pleasent. I heard delivery trucks, UPS trucks, USPS trucks, etc. all banging doors all day long, and the best one was when the ice cream truck parked in front of my building play that awful music over and over for an hour. So much for the peace and quiet of my home. And then there is the landscape service that comes every week to cut the grass, leaf blowers blowing with that high pitched sound. It would take them well into the day to finish up. Again, so much for peace and quiet of one's home. Now that I have moved out I just received my deposit back. Where is my interest on the money that they held? Another thing, today I received an envelope in the mail with final expenses itemized. Another envelope was delivered "registered" mail. Both envelopes had the IDENTICAL paperwork in them. Thing is, the registered mail cost 5.79. Would you believe that Gables charged me for the registered delivery. I would think that that was an business expense from their office and that they should pay for doing it. And, why two copies of the same thing, one regular mail and one registered? Oh ya, talk about amenities, they have a gourmet coffee machine for our use but as of late, they took away the coffee cups and lids. Come on, with the high rent that is charged they are going too far trying to save money. So, in other words, I am glad to be gone.

I've tried to contact them regarding leasing and they were touch and go. There seemed to be a…read moredegree of turnover.

Officially moved out of our unit after almost 3 years there. Honestly one of the best places I have…read moreever lived. I had a few work orders over the years and they were almost all completed the same exact day when possible. The grounds are constantly kept up and look amazing. Felt very safe and secure here. Moving out was a pleasure - We had a small misunderstanding about the contracted move out date vs what I was told verbally (last months rent owed - etc) but after speaking to the amazing lady in accounting Jeannie - we were able to get it resolved and I ended up getting my full security deposit refunded. I am sad to leave this unit but work did require me to locate. Will definitely recommend Carlton Arms North Lakeland to anyone in the area. The rent is much cheaper than other areas, grounds & pools are amazing and the staff is just excellent. Thanks again! - Joshua G

Personal they never answer phone . Nasty reception on call's.put wrong adds in wrong prices.read more

Unfortunately, my experience here has been very frustrating. I have repeatedly submitted…read moremaintenance requests for pest control because there are roaches in my apartment, yet no one has come to address the issue. Pest control is something residents are charged for monthly, so it's extremely disappointing to still have roaches crawling around the apartment with no resolution despite multiple requests.

If you are looking for somewhere to stay do not move here they make up rules and bills as well as…read morethey paint over mold they do not care about there residents they just care that you pay the bill they are currently painting the place because there is mold everywhere and infestation is real the roaches are awfulllll I wouldn't recommend this place to my worst enemy and if you have a problem and you call they act like your the problem for telling them they require you to pay pest control every month and don't even send pest control out DO NOT MOVE HERE PS IF THEY OFFER YOU TWO MONTHS FREEE ITS A SCAMMM IF U BREAK YOUR LEASE YOU HAVE TO PAY THE TWO MONTHS BACKKKK

Amanda and Dana are awesome! They work really hard to fix issues and make living in the building a…read moregreat experience. the macitence staff is also very helpful and proactive!

Bryan is awesome! friendly and so helpful around the…read morebuilding! takes care of all of us!!

I have been here for almost 4 months and I must say that I've had the best experience with the…read morestaff here. Maintenance is always helpful and Jonathan is always a email or phone call away.

From the owner: The Caroline Luxury Apartments offers a variety of exquisite floor plans available for rent in…read moreLakeland, FL. Pursue new passions, make lifelong memories, and immerse yourself in a one-of-a-kind community. Our selection includes brand-new one, two, and three bedroom floor plans and some of the most sought-after amenities in the neighborhood. Relaxing resort-style perks and breathtaking views let you free your spirit and reconnect with nature. The Caroline is more than just a place to live, it's a place for you to find total harmony.

When you drive onto the property, you instantly know that there's something different about…read moreWillowbrook. It's quiet, peaceful and everything is very well maintained. We've been here for almost two years and there has never been a noise issue or problems with any of the residents here. All the children that live here are well behaved and you really don't see them hanging around the property much. The property itself is fantastic. As far as the apartment unit themselves, they have a pretty good layout with ample storage and space. We've never heard our neighbors through the walls. When the washing machine is on above us, the only thing that can be heard is a very faint noise, if everything is silent in the apartment . Water pressure is fantastic. The staff in the front office are outstanding. We typically deal with Erica, but they're all super friendly and helpful. You can walk in twice a year and they always know exactly who you are. It's crazy. I don't know how they do it. The maintenance staff are speedy and efficient. Everything is addressed within 24 hours, even on the weekend if it's something urgent. They seem to do a lot of preventative maintenence to keep the property in tip top shape at all times. They replaced the roof and painted all the buildings, replaced the pipes in all the units to a modern pvc system, cleaned out dryer vents... The list goes on and on. They keep on top of everything possible, it seems. I've lived in 6 different apartments over the past 10 years and without any doubt, Willowbrook has been the best one by far. I have a few coworkers who are living in other complexes in the Lakeland area and they all regret not moving in here. They all have issues with noise, partying, inconsiderate neighbors, and ongoing maintenence problems. It makes me that much more thankful that I chose Willowbrook. I hope to stay here until I leave the Lakeland area.

It's quiet and peaceful. The workers are always there to helpful and nice. The place is beautiful…read moreas well as comfortable.

We have had a wonderful living experience so far, we have had a great interaction with the new…read moremaintenance team, our kiddos love the waterfall at the pool. We plan to renew our lease again soon!

I called in to Arbor Glenn Apartments to ask about availability. I spoke with a really nice staff…read moremember her name was Amaliza Laport. She was very nice over the phone. Took her time explain prices and what's availabl. I'm considering making some time off for a tour. thanks for having wonderful staff.

Very clean. Helpful staff! Fantastic location. You won't…read morebe disappointed! Of special note is Sean, the manager who has excellent listening skills and able to multitask wonderfully! This gentleman is charismatic and genuine, adding confidence that any patron staying at the Irlo will have a comfortable experience. At the front desk is Roberto, a friendly, bilingual guy who is very good at his job! He has a calm demeanor and a warm friendly way about him. Alex is the other employee who is a real pleasure. Very hardworking and skilled at maintaining the property. The benefit of choosing this location is that it's close to Disney World, Old Town, shopping and sight seeing. It is also great to come back to comfort after a long day. This Irlo is also ADA compliant and pet friendly.

We stayed here back in 2024 for about a month. It was decent for the price but some people were not…read morefriendly. The staff all seemed friendly especially the maintenance. Front office didn't seem to have it all together. But we did go through Airbnb so maybe they didn't communicate well

I just moved here from San Diego and the staff here made it very easy to move-in from across the…read morecountry. I had very little time to move into an apartment and they made it happen with no issues. Apartment was very clean and is very spacious. The tenants here are very friendly and it's a great community. JJ Fo

I've been a resident here for 2 years! The place is a dump! First of all, they have mold on the…read morefurniture and gazebos around the pool! The water in the pool and hot tub is DISGUSTING ! Instead of telling us to take our front door rugs and put them inside they decided to steal every single rug that was in my apartment building and I've asked for it back and they won't give it. The trash is so smelly! A friend of mine lives here and she told an employee at the front desk someone's dog pooped outside of her apartment and they said "we're not cleaning it" so she rented a carpet cleaner and cleaned the carpet for them! Everyone I've met that lives here complains about how nasty it is and how most people are ready to break there lease.... I never complain but this place is TERRIBLE! If I could rate it 0 stars I would!