I'm not one to leave bad reviews often, but hoping this might help others in their OB-GYN search. Two stars instead of one for low wait time, but now I see why no one was there. Roughest pap smear I ever had, and Dr. Koh was impatient, dismissive and rude, and it felt like I was wasting her time during my annual exam (during which I didn't have anything to bring up or much to say -- but was cut off after a few words when answering her questions, multiple times) OB-GYN appointments are one where a patient feels vulnerable and invested, and there are much better doctors out there to work with for it read more

I had my annual gynecological exam with Dr Audrey Koh yesterday morning. The office is in the beautiful and centrally located 2100 Webster building. The office was bright, clean, and well organized. The staff was extremely courteous, and there was no wait time. Dr Koh conducted the exam with efficiency and knowledge. Her care was thorough and gentle. We discussed issues pertinent to my age and she ordered some standard tests to verify my health was in order. Without any reservations I highly recommend Dr Koh. read more

Wow I cannot begin to tell you how thankful I am to come across Dr. Koh. She is such a thoughtful, competent and compassionate doctor! I had a very sensitive female issue that needed to be assessed and I couldn't have been in better hands. I also can't rave more about her office and staff! My insurance somehow sent me a bill to claim that this office was out of network and the admin team for Dr. Koh went out of there way for weeks to make sure that I wasn't being charged for something that was in network! Shout out to Allie for being so relentless dealing with this. Never in my life have I had an office be such an advocate for me. It blew me away to have health providers actually care about me. Anyone who has anything negative to say about this office must have issues that aren't related to this awesome service. read more

Didn't read my chart for IUD removal + insertion and inserted a 2nd IUD without removing the previous one. Then called me back into the room to remove both and insert a 3rd. I wish I'd done a better job advocating for myself here because that was unacceptable. read more

Our adolescent daughter was in need of a highly skilled gynecologic surgeon for laparoscopic cystectomy of large cysts in both ovaries. In addition to the usual risks of such a surgery was the threat of her being rendered infertile. As we searched for a surgeon to perform this high stakes surgery, we felt hopeless until meeting with Dr. Koh. Dr. Koh was highly recommended by a well respected physician in the Bay Area. Upon contacting Dr. Koh, our daughter was scheduled for an initial consultation in a timely manner and for surgery 5 weeks later. Dr. Koh's office staff were professional and kind, especially Omnia, whose thoughtful and caring attention was immensely helpful during a very difficult time. Dr. Koh and her assistant surgeon Dr. Kardos successfully removed both cysts and saved both ovaries. During every encounter, Dr. Koh was confident, considerate, compassionate, thorough and patient. Dr. Koh and her team responded to all questions and concerns promptly and patiently. Dr. Koh is an outstanding physician and surgeon. We will forever be grateful to Dr. Koh and her team for caring for our daughter. read more

Dr. Koh has been my gynecologist for around 7 years and I've had good experiences with her. Her exams are gentle and have never caused me pain or bleeding (unlike my experiences with other doctors). She recommended a specialist for a non-gyno related illness and probably saved my life by doing so. I'm a low maintenance patient (no children, no gynecological issues other than needing birth control), so that may be a factor, but I've found her to be a good physician. read more

I had a great experience with Dr. Koh. The front office team was so welcoming and kind. I did wait about 30 minutes before being seen, but I​ attributed that to the fact that I was slightly late to the appointment myself. All in all,​ it was a painless (in all senses of the word) experience. Dr. Koh made me feel at ease and was helpful in​ answering my questions. The only thing I would say is I could tell she was in a slight rush or maybe just a tad distracted, but she did tell me she would be working at the hospital immediately following her day at the office, so I sympathized​ with her long hours! read more

I was referred to Dr. Koh by my general doctor to follow up on a pap smear result. Dr. Koh was late for my first appointment by over an hour and only saw me for 5 minutes. She basically peeked at my chart and said any further examination is unnecessary and told me to come back for another pap in 1-3 years. Four months later, I get a call from billing for over $200 for this appointment!!!?? I can't rationalize myself to pay this much for something I wouldn't even call a real consultation, but the billing agent (who was very rude) threatened to send this to a collections agency and said it would negatively impact my credit score, so I ended up being paying for it. Dr. Koh seems like a perfectly fine doctor, but I now feel like I was taken advantage of, which is not the relationship you want to have with your healthcare provider. This is an establishment with overall poor business practices- I would suggest finding anyone else. read more

An absolutely atrocious excuse for a doctor. Not only does Dr. Koh not remember you from one visit to the next (within the same one month time period) but she is dismissive of and condescending to your concerns. She rushes you out the door, fails to listen to your or make space for questions, and appears irritated by your very existence. Her front desk staff are equally rude and incompetent. If you don't pay her bill almost immediately she will send you to collections. I regret not reading others' reviews before seeking her "care" and hope to save someone else the headache. Do not go to this woman. read more

Doctor is both incompetent and irresponsible. Verbally told me incorrect test results for pap and encouraged me to not get a colposcopy despite years of positive results. Super impatient and tries to rush you out as quickly as possible. Straight up lied about me not being able to receive results over email due to hipaa (other doctors have done this, and her assistant ended up sending them to me after) this person should NOT be a doctor!! read more

The receptionist at this doctor's wrote down the incorrect date for my birthdate. They then told me my health insurance rejected my annual ob/gyn appointment. I then put them in touch with my law firm's HR department, which told them they wrote down the incorrect date for my birthday. They were told to correct and then resubmit the claim. They proceeded not to do so, and I received a charge for $265 for "NEW PREVENTATIVE CARE 40-". It is not even clear what that is. If nothing is improved, I will likely take legal action. BEWARE! They will confirm your birth date with you, but then write the incorrect one in and harass you constantly for payment even when you do everything right and have health insurance that you pay for. I would stay away. Essentially, Dr. Koh looked at me for five minutes. She doesn't even have any ultrasound equipment. I'm not sure what my $265 is going towards. It seems like a scam. Good luck. There are plenty of Ob/gyn's in the Bay Area; there's no need to go to this one. read more

Dr. Koh was very professional, however I am an overweight person and she told me multiple times that I need to exercise more. This advice was given to me during an annual pap smear, not warranted at all. I said that I exercise 1-2 times a week, and she said that I should be going 3 times a week. She also mentioned again as she was exiting the room that I need to be exercising more. I wish it were common for more doctors to practice Health At Every Size (https://haescommunity.com/) and be respectful of their comments to patients. Although it was an effective appointment and I got my pap smear done, I didn't like the way I was treated and I won't be returning. read more

Wonderful over many years. Both me and my daughter. Sensitive to diverse needs.

As the previous reviewer noted, this woman has an atrocious bedside manner. She was gruff, acted dismissive and annoyed toward my concerns, and made zero effort to be pleasant. She was so rough with me during the pelvic exam that I bled afterward. There is no reason for it to be that way. Then, during the breast exam, she entirely removed the sheet I was given to cover-up with. Again, totally unnecessary. She can feel for a lump in my breast without me being nude from head to toe. Every other doctor I've been to has been able to manage it (except for one unfortunate episode with a pervy old male gyno). The yearly pelvic exam is already an unpleasant experience, but with Dr. Koh it can be so much worse. Spare yourselves, ladies (unless you like it rough...). read more

I went to Dr. Koh for about ten years. Though I was very confident in the care she provided from a medical standpoint, I was continually disappointed by her bedside manner. As others have commented, she was rough with her physical exams and not very compassionate in her approach. I started going to her Nurse Practitioner instead, but had an even worse experience with Irene. Not only was her bedside manner equally as lacking, but she also misdiagnosed me. I now seek my care elsewhere and would not recommend this office. Addendum: Oh! And they ran a test without my consent that I would not have authorized them to do. read more

I have read the other reviews: For the woman that had the nurse talking about her where it could be overheard - this is atrocious and I would be upset with that nurse and politely (no one wants to help a rude, screaming person) explain that this violates HIPAA, which it does. That nurse needs some serious counseling. Dr. Koh has never been rough or careless with me. I have had bad previous experiences that tend to my my GYN visits something of a traumatic experience for me - and I have never felt that with her. Now of course I told her on my first visit that about this - so perhaps other patients need to also take time to talk to their doctor - doctor's are not mind readers. I am good at advocating for myself - I also don't get pissed when she runs late - look patients run late and mess up the schedule - they have problems and doctors get behind - it is part of the system - and when she apologizes for being late I say "it's ok - you were taking time with a patient and now can give me some time...." and I ask my questions politely and I get them answered and get the time I want. The Dr. patient relationship is a two way street - and believe me (I am a provider myself) when I say that the Dr is not paid to be yelled at or otherwise abused - it is a thankless job with a background of debt and long hours and so a little politeness goes a long way toward getting what you want from your MD - I have always had a good experience here - Dr. Koh remembers what we talked about a year ago (she reviews my chart before she comes in the room) and is attentive, kind and professional. I don't want my GYn to be my best friend - I want her to do her job well and with professionalism and Dr. Koh does that. read more

The doctor and her biller Ally will send you to collections. We were financially impacted by covid and couldn't pay the bill. Explaining this to ally who is her biller she said she would work something out with us. That didn't happen and next thing you know she sent us to collections. We have filed a complaint against Audrey Koh to the consumer business affair, and the state board. Highly recommend not using her. She will send you and your family to collections and won't give a Damn about your financial situation. Don't use her there are many better doctors out there read more

Thanks a lot for giving my elderly mother, who is still recovering from her stroke, one of the worst medical experiences of her life. She came home in extreme discomfort after being roughly treated by you during her exam and ended up bleeding quite a bit, something she's never experienced in the past with other OBGYN appointments. I'm sure you encounter some horribly vile cases and ill-mannered patients or are perhaps having some sort of hardship in your life. It might be good to consider another line of work if you cannot separate your dislike of people and their private parts or have a hard time putting personal feelings aside. I will find another capable doctor with a better disposition to assist my mother in the future. read more

I have debated for a long time whether to write this review, as I take it very seriously that reviews reflect on someone's career and can be potentially damaging. That said, I think it is important to share my experience with others so they can be informed in making decisions about their care providers. I gave birth to my child (not my first!) at CPMC in 2016. My OB was on vacation and Dr. Koh was on-call when my son was scheduled to be circumcised. Since I was in labor I had communicated to the care team that I had several questions about pain management during the circumcision and wanted to discuss with the MD prior to the procedure (it was even documented on the care team white board in my room). Dr. Koh's nurse came in to apply topical lidocaine (numbing ointment) to my son. They had told me it takes 20 minutes to take effect. Barely 5 minutes later, Dr. Koh came and instructed her other nurse to take my son out of the room without so much as looking at me. I stopped them and said "whoa whoa no one has come to discuss the procedure with me, and he's barely had the pain medication applied so he's not even ready yet." Dr. Koh rolled her eyes, scoffed and said "well I have a surgery to get to, so this will need to happen another time." She gave me extreme attitude. I stood there confused on the brink of tears as my newborn son already had the pain cream applied and we had done everything right. I am an executive at a leading large health system and am always interfacing with clinicians - I have never dealt with someone so abrasive and toxic as Dr. Koh. In shock, I followed her out and requested to talk to her. She tersely apologized through her teeth. At the time, I remember feeling humiliated and confused, wondering if it was my hormones but knowing that I hadn't felt anything like this with my firstborn. I talked through the issue at length with my family members and they reassured me that indeed Dr. Koh's behavior was lunatic. I am due to deliver at CPMC again this spring and I have communicated with my OB that if Dr. Koh is on-call I will be driving directly to UCSF. She has a bedside manner problem that goes beyond poor manners and is actually a patient safety issue. I waited a long time to post this to make sure it wasn't my hormones talking and that I'm using my full professional and personal judgment. I wonder how many other patients she has hurt, especially newborns who are unable to advocate for themselves. It makes me sick to my stomach to think about. read more

Dr. Koh is both professional and friendly (as are all of the staff in her office). She was incredibly helpful and supportive of my decision to have the Essure tubal ligation procedure. I was concerned about getting flack for wanting to be sterilized (I'm a 32 year old woman, no children), as I'd heard horror stories of doctors refusing patients that choice. Her office made all of the insurance arrangements, always verifying in advance that things would be covered, and informing me immediatley of any financial responsibility on my part (and lack therof). read more

I spent 2 yrs away on the East Coast and am happy to be back - I will return to this practice for my next apt. You can trust all the docs in this practice - they are pros. And Irene, the nurse practitioner, is right up there with them. I first started seeing Dr.s Levine, Dube and Koh in the mid 90's. Dr Dube was my primary GYN, but they rotate and you'll get a chance to meet them all, if you want. I have NEVER had a bad experience and have always felt they are smart and competent. I have also never had any problems or concerns or issues with anyone working at the front office. Dr Levine delivered both my children - I would've been happy with any one of them, but was very impressed with her delivery both times. Some complain of her bedside manner - but my experience has always been excellent. I have always found her patient, and responsive when I've had questions...even as a first-time mom, when armed with a "birth plan." Combined they have loads of experienced, but even separately they are highly experienced. Dr Levine has delivered thousands of babies - she told me she stopped counting at 2,000. My first daughter was born with the cord wrapped around her neck, Dr Levine expertly delivered her with no issue. She delivered my second child on a weekend when she was on call - but it was planned - it was a scheduled induction and she was gracious enough to schedule it for me because "preferred to be productive." :) read more

1. Billing department - biggest issue. I received nearly $200 charge when my deductible should be $0 for in-network doctors. The billing lady told me I have to speak with my insurance company (which I've never had to do, it's always the doctor's side that contacts insurance directly) to clarify the situation. Also a terrible attitude. I'd stop visiting Dr. Koh just because of the administrative burdens and calls you have to make to get your billing statement corrected after the visit. 2. Beside manner - not my favorite doctor but not really an issue for me personally. I get that Dr. Koh can be a little short so that can be on time for all her patients. Going in knowing that she doesn't have the best beside manner probably also helped. 3. Admin staff - abrupt and not courteous. Definitely less than pleasant to interact with. 4. Nurse - good! Efficient and nice, accurately recorded and clarified my concerns. Overall, I wouldn't recommend and wouldn't be going back. read more

I've seen Dr. Koh for almost 7 years now, and have been really happy with the care I've received. The staff is friendly and efficient, I am seen ON TIME, and all my questions get answered/prescriptions filled,etc. I find her to be non-judgmental in discussing any question or concern I have- wouldn't hesitate to ask her anything. No problems with the bedside manner either- and I'm a person who appreciates a warning if the speculum hasn't been warmed up. I have noticed that a large portion of her patients are heavily pregnant, so I guess if that's a goal for you she appears to have a good success rate with that. I've recommended her to friends who had a baby, and they said her care from pre-pregnancy to birth was great. read more

i travel across the bay on public transportation to see dr. koh. she is kind, compassionate and easy to talk to. she listens, answers my questions and takes the time to explain things. her exams are gentle and thorough. she and her front office staff are friendly, caring and professional. i feel i am in very good hands. read more

I'm LOATHE to write a negative review about a fellow clinician (I'm a Physical Therapist myself), but felt compelled. Abrupt bedside manner aside (that doesn't really bother me), her lack of attention to detail (didn't even look at my medical chart at visit #2 for the same complaint!) and BEYOND INCOMPETENT staff have taken her off my list of treating physicians permanently. I always expect more from female doctors (because, hey, we're just THE more gifted gender) but I DEMAND it with physicians that specialize in women's care. Time to retire, DR. Koh. And take your crappy, high-school educated minimum-wage staff with you. read more

I typically don't write negative reviews, but feel strongly that my experience with Dr. Koh should be shared. I was treated by Dr. Koh for emergency care last fall at the CPMC triage, because it was after-hours at my regular gyno and it was a life-threatening emergency. To say that her bedside manner is unprofessional is an understatement. Based on my interaction with her, I truly feel that this person does not care about patient well being, dignity or respect, and should not be a doctor. Let me describe how the encounter went: 1) She walks into the triage room without acknowledging my presence, is rudely talking to the nurse standing next to me. Does not try to make eye contact, I say hello. She doesn't say hello back. My situation was life-threatening, but not "this person is going to die in minutes" threatening. A simple hello would have been appropriate. 2) She STILL has not said a single word to me or attempted eye contact. She walks over to me, abruptly lifts my gown and proceeds to do an examination. At this point, I realize the door of the room is still open to the hallway and I am wearing nothing but a hospital gown. I am confused and startled. The attending nurse is giving the doctor a side-eye glare at this point. 3) She yells some more instructions at the nurse and leaves. I am almost in tears at this point. The nurse recognizes it and gives me a shoulder hug and offers another blanket. Thankfully I never saw Dr. Koh again after that. I have a feeling that my nurse had something to do with it, because another doctor did check on me an hour later. I left the hospital that day and cried to my boyfriend. Not because I had just experienced a life-threatening emergency, but because of this doctor. Avoid at all cost. read more

As a FTM I was specially nervous about my first pregnancy Dr. Koh and here staff were very gracious and reassuring. She was great during the regular checkups making sure everything was going well. I had a few concerns during the pregnancy that she managed really well and I feel she took the right amount of caution making us feel me and my husband relaxed. She was specially good at the birth, managing what could have been a very difficult birth and managed to make it seeming routine so that my baby and I were save. She is fenomenal and I highly recommend her! Catalina read more

Dr. Koh and her staff are wonderful. I am so thankful that I had Dr. Koh as my doctor for the delivery of my first child. She put me at ease and did a wonderful job. The staff is always friendly and nurse Irene and Lorraine are the best! Such good people and so caring. read more

On one hand, I understand that doctors are there to take care of your health. Who cares if they are friendly or not and if they remember your aunts name. I don't. Dr. Koh is a pro and she knows what she is doing. On the other hand- every time I have an appointment, I feel like I am distracting her from smth very important and she can't wait to get rid of me. I had a small procedure recently that was a consequence of something sad. Dr Koh knew the details. I didn't need her to shrink me, but she could've closed the door when she was answering all 2 of my post-procedure questions. This is not the moment I should've been rushed out. She did her job. I am fine. But this was my last visit. read more

I like Dr. Koh. She obviously knows her stuff. Though, as many people have mentioned, she's not very approachable/warm. However, couple her skill with Nurse Irene's (who also works there) warmth, and you've got a winner combination. I'll be back! read more

Not too much to report but I recommend Dr. Koh - Friendly reception - Dr Koh is responsive and concerned - I had an urgent matter that was immediately taken care of by reception - a huge plus on customer service for that - The one downside is that I didn't receive follow up results on tests like I was told. I had to call them to get my results. Not a huge concern, and Dr Koh apologized and I got my next results immediately. - I also had a request for an allergist, and she recommended a few people that I could go to and their contact info, which was helpful. read more

I have never written a Yelp review, but after the appalling care I received by Dr. Koh and her office staff, it felt necessary to keep other high-risk patients from experiencing the same. I initially became a patient of this office with Dr. Levine, who has since retired, and who I loved. Dr. Levine was patient, straight-forward, and kind in every appointment, and made me feel safe and re-assured throughout the diagnosis of a genetic disorder that has potentially negative impacts on my reproductive health. Upon Dr. Levine's retirement, I was transferred to Dr. Koh's service, and "over-worked" is an understatement. I was not only rushed through her appointments (clearly she has too many patients), but was completely steam-rolled and ignored when I brought up concerns about my health issues and the return of a chronic ovarian cyst disorder - a cyst that another doctor has now confirmed actually ruptured. When Dr. Koh reviewed those ultrasounds, she was dismissive of the pain I had felt at the time of the rupture, and was unable to explain the unbearable discomfort I had been feeling for 3 weeks. She was unwilling to take my knowledge and trust of my own body seriously, and did not care to listen to or resolve my concerns. Dr. Koh was pushy, unkind, impatient, and did not take any time to answer my questions or reassure my of my own health. To me, those should be the primary responsibilities of a health care professional. I actually cried when I left the appointment because I felt so unsafe and uncertain health-wise. When a new IUD was suggested (forcefully, and with no alternatives discussed) as a solution to the return of my chronic cysts, her office waited more than one month to submit the form to the provider (a process that I was told would take 1 day), and only submit it once I called the provider myself to confirm that they had never received it, and then called the office back to follow-up. With high-risk conditions like mine, this is nothing short of negligence. I called another doctor that I had seen while searching for a replacement OBGYN, and they were able to submit the form within hours of my call. I intend to see this other doctor going forward, and recommend that anyone seeking out personalized care in SF stay clear of this over-worked and careless office. The only reason this review is getting 1 star is for the great care I received from Dr. Levine. read more

Dr. Koh was awesome! I came in for a colposcopy yesterday and was pretty nervous about it -both about the outcome and the procedure itself. Her office staff was incredibly friendly and welcoming, and immediately made me feel comfortable. I asked them about the pain associated with the procedure with me and whether I had taken enough ibuprofen, and they were engaged and helpful. Dr. Koh was very kind, knowledgable and professional - I was so impressed with her. The whole procedure went off without a hitch, and she listened to my concerns in a caring way and did everything in her power to make sure I was informed step-by-step around what to expect and was comfortable. As someone who normally hates going to the OB-GYN, I can say with confidence that I feel like I'm in great hands with her. Thank you, Dr. Koh! read more

Dr. Koh delivered my daughter last April. I had been pushing for 2 hours when she arrived. As I was crowning, she was on the phone. Yes, the phone. She was speaking to a company related to an app on her phone for patient documents. My daughter barely came out, and during the entire delivery, Dr. Koh never communicated with me. I had no idea what was going on until she said I needed an episiotomy because my daughter was in distress. She broke her collar bone on the way out and stopped breathing for 30 seconds. At the end of the day I have a healthy daughter. However, I would NEVER have Dr. Koh step foot in my delivery room again. read more

I had problems on so many different levels with this place. Beware, I am going to write a BOOK about this one... Experience with Dr. Koh: 1st and 2nd visits: she gave me a rough exam/biopsy and when I was called back for the unfortunate results, she took about 3 mins. explaining my treatment options and then told me to let them know which one I was going to have. I went home having no clue how to make this type of decision -- isn't it the doctor's job to decide the best way to treat you? After researching for hours on the internet, I still didn't feel like I had the medical degree required, so I called the office to ask to Dr. Koh for advice. I left a msg, and Dr. Koh called me back from an unknown #, and I don't answer those, so she left a msg (I didn't know it was her). I was planning to call back the next day, when I got a call from a different unknown #. This time the msg said that they don't have time for this and if it continues, they need to start charging me for phone calls! Since that didn't exactly make me feel comfortable calling back, I decided to screw talking to her and just made my decision about the treatment. 3rd and 4th visits: Dr. Koh always gives ROUGH exams, I can't believe someone would think it's ok to be so un-gentle with that part of your body. A gyno exam is already uncomfortable enough without someone knocking the instruments around in there like that. Experience with Reception: My situation required me to schedule a follow-up visit every 6 mos. for 2 years. Reception always told me I didn't need to make the appt at the office, that they'd send me a letter when it was time to do so. After my first follow-up, about 8 mos. went by and I realized I hadn't received a letter. I called to make an appt, and ended up spending at least 10 mins. talking to someone who clearly had no freaking idea what they were doing. It went something like this: Me: I need to make an appt with Dr. Koh for a follow-up exam Her: Ok, is this for your yearly exam? Me: No, it's a follow-up exam for some treatment I had Her: Ok. [long pause] I'm sorry, what did you say this was for? Me: I need to make an appt with Dr. Koh for a follow-up exam, I'm supposed to have one every 6 mos. Her: Ok, so you need to make an appt? Me: Yes. Her: And this appt is for a pap smear? ..! I figured she must be new, so whatever. What happened next was mostly my fault. I am self-employed and have a *really* flexible schedule, so I don't usually write down doctor's appts.; I always wait for the phone call thatcomes the day before my appt. and that's how I know when to go. This appt was in May. In June I had plans to leave SF and travel thru July. About a week after I left SF, I remembered.. "oh shit, I never went to that appt!" I figured since the woman on the phone had acted like such an idiot, and since they never called me to confirm, that the appt had never actually been recorded. I tried contacting their office to reschedule for August which was the soonest I'd be back in SF, but was told I'd need to call back in July, because they don't take appts more than a month in advance. Lame! Experience with Billing: Several months after my initial treatment, I started getting bills from their office for over $100, which was the amount my insurance company was supposed to pay. I called their billing person, and she said she never received a check from my insurance. I called my insurance and they said that they had indeed paid it, they gave me the check number, date, and full amount (apparently it had been a combined check with some other patients). I called their billing person back and gave her this info, and she was like "oh, I'm sorry, you're right, I do have record of that check right here" ...! The final insult that I got from Dr. Koh's office was in September 2007 -- which was a letter from a collection agency saying I owed them $200. I had NO IDEA what this was for because I hadn't received a bill from the doctor's office all year, as far as I could remember. So, I tried calling their billing person. I left her a message saying I got a letter from a collection agency without ever having had received a bill from them in the first place, so can they please call me back so we can discuss this. Of course, she never calls me back. I contact the collection agency and ask them to find out what the bill was for.. apparently it's $50 for my missed appt in May (ha), and $150 for something else indecipherable, which to this day I have never figured out what it is (though I am suspicious it was the incorrectly billed amount from before!). I try calling them again, but get no response, so I finally decide to just suck it up and pay the collection agency. Sadly, it'd already been recorded on my credit report. I'm NEVER GOING BACK, and I suggest you don't either! read more

Not a fan. I waited over a month for an appointment time that was long enough to accommodate the purpose of my visit. Dr. Koh delivered some very unpleasant, unwelcome news and then spent the rest of the time trying to end the appointment. I felt like I almost had to chase her down the hall to get my questions answered. She might be very competent but her bedside manner is awful. I need to go back to get some test results but I'm going to try to get them mailed to me instead. I'd prefer to take the results to someone who actually cares. read more

I was treated by Dr. Koh when I went to CPMC two weeks after giving birth for some complications. Unlike every other caregiver I interacted with at CPMC, Dr. Koh was rude and made me feel like I was wasting her time. She left me waiting in triage for 3.5 hours. Even the triage nurse apologized and said that she thought Dr. Koh was being unprofessional for not seeing me sooner. I wouldn't recommend her to anyone, especially anyone who's pregnant since you're already emotional because of the hormones and need someone who is gentle and treats you with respect. read more

Unfortunately I also have only negatives to share. I had to see Dr. Koh b/c my regular doc was on leave. Dr. Koh recommended that I change pills to manage my migraines, or switch from contraceptive pills to an IUD for other reasons. There was little discussion - she handed me an IUD brochure. I had some serious follow up questions about IUDs, but when I called I was told I'd have to pay for a counseling session - news to me - and the fee would depend on how long it was(!). I decided not to proceed and asked for the pill Rx for the new pills that would help manage my migraines. They told me to schedule an appointment. I said that's crazy, I was just there two days ago and the only reason we didn't discuss it then it that I was recommended to get an IUD without all relevant information, especially that I would be charged for a counseling session. Long story short - they just want you in and out, and nickel and dime you. Dr. Koh will not even deign to get on the phone without without charging about $1 per minute. She has either forgotten why she became a doctor or went into it for the wrong reaons in the first place. read more

Love nurse Irene, but she retired at the end of Dec. of last year. Her replacement is pretty green. I had a wonderful experience with dr. Koh, who was so much better than my previous dr. She was attentive and accommodating. She addressed all of my concerns and assured me throughout my pregnancy. My pregnancy, delivery, and recovery went as well as hoped and am very happy with dr. Koh. However, I was not happy with their billing practices and her admin staff, especially the office manager. First, they asked to pay for my portion up-front for the prenatal check-ups, delivery, and post-natal check-up that I was expected to have because I had a high deductible insurance. I was told this was their "policy", but according to my insurance company, this was unheard of and the provider should not ask for payment prior to all services being rendered. Also, I had to educate the "office manager" on how my insurance worked a few times because she could not be bothered to do her job nor cared to listen. I spoke with her billing contact and my insurance company more than she talked to them. I spent a total of 2 hours mediating between them and educating the office manager. Their own billing contact was surprised that someone in the dr. Koh's office was not corresponding directly rather than a patient. In addition, I asked for a copy of my insurance card to give to Lab Corp to get my blood drawn per the dr.'s request. A quick 20 second request was accompanied by a patronizing comment by the office manager "this is why you should always have your insurance card at all times." Again she couldn't be bothered to do her job! Finally, despite the assurance that the up-front payment will cover everything and that I will be refunded any amount that is already covered by insurance after my delivery, I got two bills to give them more money. One bill for the use of their ultrasound machine because nurse Irene used it to double check if the baby was in the correct position because she wasn't 100% sure by feeling my stomach, which I found that hard to believe after her 20+ years of experience. The second bill tried to charge me for the postnatal follow-up that was supposedly already part of my up-front payment. I have to agree with previous yelper, Lindsey M.'s, review, they do try to nickel and dime you. My advice: Triple check any bills that come from them as the "office manager" seems pretty ignorant of the types of insurance plans. In my opinion, she is a glorified and overpaid paid scheduler and receptionist, who I am sure will be there for the next 10+ years as I do not see her competent for any other job anywhere else. read more

Dr. Koh treated me a couple years ago for a large ovarian tumor that was discovered and would otherwise result in a procedure that would require me to basically be split open. She was confident in her ability to perform this procedure arthroscopically which would allow for faster healing time, less pain, and the end result to be costmetically more appealing. I had some fears going in and she was very calming and uplifting. Dr. Koh was honest and explained to me different possible outcomes and also gave me options of how she could work with me later on how to solve possible problems later. Unfortunately I had to switch insurance for my job and could no longer see her for a couple years, but I'm honestly considering paying ot of pocket just to have the same level of care I had with her again. She is awesome. read more